“Since making my first order, I’ve since purchased three more pieces as gifts for friends as I was so impressed with the quality and detail of the pieces. They arrived beautifully packaged as well, making them a beautiful present.
I Requested a refund on one item as it wasn’t suitable for me and it was a hassle free returns, receiving my refund quickly and easily.
Thank you Tada and Toy”
“My parcel was left at a neighbours house in their hedge behind the dustbins. I finally got it 10 days later. In the meantime I had reordered a second pair but I still have not received the paperwork to send the original box back in order to get my refund. Very bad shopping experience.”
“I’ve had the star hoops for years in Silver and have received so many compliments, I love them. They are my everyday pair, and never cause any discomfort. With gold jewellery coming into fashion, I’ve now bought a new pair in gold so that I can continue wearing my faves everyday! Thank you, they are beautiful!”
“In a world where online purchases are going missing, being held up due to demand and Brexit, courier companies are failing to take responsibility and consumers are stuck with the stress of clawing back a refund or chasing delivery these guys restored my faith that it can be done.
I ordered, I paid, I was constantly updated and goods arrived in three days.
I will definitely buy from them again. Super little business.”
“My earrings are exactly as described and just beautiful. They arrived in really lovely packaging, super quick, and I’ve already placed another order for ear cuffs for a friends birthday gift. Top notch service, very impressed! :)”
“From reviewing the impressive and frankly hard-to-choose-from range to the wonderfully wrapped and personalised package (which was in itself super speedy), everything about this company exudes quality and exclusivity. Their comms is crafted in a way that makes their customers feel very much like a name rather than a number. Just gorgeous!”
“I've had several pairs of earrings from Tada and Toy now, studs, a couple of cuffs and a drop pair of earrings.
All have come carefully and sustainably packaged with a very fast turn around. I have sensitive earlobes and can wear all Tada and Toy earrings without irritation. Also as someone with very small ears, I appreciate particularly the intricate and smaller stud designs. Quality, delicate jewellery that should stand the test of time.”
“It was a bit of a problem with the delivery.
The website said if i ordered before 1 pm I'll have next day delivery which did NOT happened and i waited at home all they long for the delivery. After seeing that no-one from customers services contacted me about the delivery I decided ti contact myself customers services and asked about the delivery. I got it next day
My points
1 - Companies shouldn't promise anything if they aren't ready to deliver what they promised. It's just poor customers service and poor for the company reputation
2 - If, for any reason there's a problem with the order like a delay, customers service should contact the customer, just a sign of respect and basic manners, and let them know they are on the case”
