“The earing backs are a lovely idea but are not a universal fit, they did not work with the earrings I wanted them to and too much of a faff to return them.
Nicely packaged, and quick delivery though, I would consider other items as gifts.
Sent a message to customer services - no reply”
Posted 3 weeks ago
Hi, thank you so much for your review and we are so sorry that your earring backs do not fit onto your studs, we would be very happy to help you with this if you could email firstname.lastname@example.org and someone will get back to you (we cannot find a previous email from you) Thank you :)
“It was a bit of a problem with the delivery.
The website said if i ordered before 1 pm I'll have next day delivery which did NOT happened and i waited at home all they long for the delivery. After seeing that no-one from customers services contacted me about the delivery I decided ti contact myself customers services and asked about the delivery. I got it next day
1 - Companies shouldn't promise anything if they aren't ready to deliver what they promised. It's just poor customers service and poor for the company reputation
2 - If, for any reason there's a problem with the order like a delay, customers service should contact the customer, just a sign of respect and basic manners, and let them know they are on the case”
“The earrings are cute enough, nothing super special - they are very small!
However, the reason for only three stars is the absolutely obscene amount of packaging. The tiny earrings were in a tiny cardboard box. That was fine. But that tiny box was then wrapped in a canvas bag, which was then tied with a long, wide piece of ribbon. The canvas bag was then placed inside a large cardboard box. Utter madness in this age of improved awareness of environmental implications of excess packaging.”
“As much as I love Tada & Toy's designs, which are really beautiful and original, I don't think the price matches the quality. I was disappointed having spent so much to receive something so flimsy (although really really pretty).”
Posted 2 years ago
Hi there, thank you so much for your feedback and we are so sorry that you were disappointed with your product- please email email@example.com and they will sort out any problems that you have :)
“I bought these Supernova Star Stud ear rings for a present - they are lovely but so so small! I was disappointed in the size of them. The photos made them look bigger or the model has very small ears! What I did like was the lovely packaging they came in and the story behind Tada & Toy. I am not sure if I would buy from T & T again.”
Posted 2 years ago
Thank you so much for your review and we are so sorry that the size of the studs was misleading on the website- this is definitely something we will try and make more clear, thank you for letting us know.