“Book House is excellently located for visiting anywhere on Whitby’s east side, and just a minute’s walk from the swing-bridge to reach the rest of the town’s many attractions, although the property is inevitably noisy due to late-night revellers and early-morning deliveries/refuse collection in Church Street. The room layout is wonderfully quirky, spread over three floors and the provision of two wash-rooms was really appreciated, as were the really good shower and comfortable beds. The initial provision of only one external door key restricted how we three individuals came and went, but this was rectified by the supply of additional keys on the second day of our stay.
On the downside, a degree of dampness was noticeable, particularly in the internal cloakroom due to its non-functioning extract fan. Earlier rain ingress from roof level had caused ceiling stains in the rear bedroom, which will hopefully by now have been rectified. A repayment of a percentage of the booking cost by way of compensation was swiftly made and appreciated.
We were genuinely worried by the paucity of emergency escape provision, with no fire-doors onto escape routes – and no door at all to the kitchen/diner – and dead-locked doors both back and front without quick-release thumb-turns. We were also disappointed by the lack of food-wate or glass, plastic and card recycling at the property, but overall our eight-night stay at Book House was comfortable and enjoyable.”
“We have been using Sykes cottages for over 10 to 15 years and never had any trouble with booking the cottages, the agent we speak to are all ways very knowledge about the cottages and very polite, and easy to book a cottage.”
“We had such a lovely stay. Ann the host was very welcoming and friendly. The cottage has everything you need and more. An amazing generous welcome basket was delicious. The beds and bedding were super comfortable. The location was stunning with the mountains and the peaceful location to the back of the cottage. You don't really notice the road much to the front. We couldn't ask for a better stay. We didn't want to leave. Perfect base to explore the Scottish Highlands. Thank you so much 😊”
“Booked a cottage but unfortunately ( a senior moment) booked the wrong dates.
To change dates was a major operation. Dates changed on the same day as booked was done by the old fashioned method, by phone. It took two hours.
Have used sykes for many years, this just a computer blip.
It would be nice to have a phone number for making changes.”
“Lovely & very comfortable house. Very clean and it has lovely views to enjoy from the garden. For a bunch of middle aged people with dodgy backs, we appreciated the firm(ish) matresses! The welcome gift was very kind as well. Thanks for having us!”
“Lovely cottage, well equipped and nicely secluded. Had a great week. Dissapointed there was no welcome pack eg fresh milk for a brew. Would book again,”
“We’ve had really good experiences with your cottage’s so far, I’m afraid the last one wasn’t as good. Given the feedback in grave I thought I might have at least had word back from you”
“System and filters generally work well.
One comment, having opened a cottage page to view the details, clicking" back to search" takes me back to the first property on the list not the one that I was on. I therefore have to scroll through the properties that I have already seen.”
“We have used Sykes cottages for many years now and keep on using them for the quality of the accommodation at a reasonable cost and the fact that there are many locations to choose from.”
“House very well fitted out.
Communication good with company.
Garden messy , barbecue dirty snail in it, fish pond dirty. OutDoor 2 seater cushions wet and covered in leaves so did not use.
Not clear towels NOT INCLUDED.
When we stripped the beds as instructed mattress protectors stained as well a duvet.
This was awful to discover this”
