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Sykes Cottages Reviews

1.2 Rating 1,349 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

1.2

Based on 1,349 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Sykes Cottages Reviews

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 10th April 2024

Sykes Cottages 1 star review on 18th January 2024

Sykes Cottages 1 star review on 4th January 2023

Sykes Cottages 1 star review on 4th January 2023

Sykes Cottages 1 star review on 4th January 2023

Sykes Cottages 1 star review on 4th January 2023

Sykes Cottages 1 star review on 4th January 2023

205

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible customer service . Was sent an invoice for some damage via their portal my puppy caused to a wooden chair this is totally my responsibility but then asked to pay for 2 chairs £249.00!! However no proper running shower and no tv in lounge all week as not connected properly no signal , dog gate also broken for stairs so supplied at cottage and pets could not go upstairs . I reported these things to owner and Sykes . Now multiple emails/WhatsApp telephone calls no one answers for ages and ages as they are busy and if they do they don’t seem to follow up your complaint and just send a standard message again ignoring everything . They have just sent another stark message not addressing my concerns at all raised not offered any refund for the faults at all at the property , just asked for full payment of damage and sending same photos (although they said they were different images they aren’t ) . I was also drawn in by tge £20 deposit scheme”

Posted 1 day ago

“avoid at all costs - let out homes that are not fit for purpose - left without heating or hot water Sykes cottages let us a holiday home that had no heating or hot water. - It is illegal to rent out a property that is not fit for purpose! Spent 3 days of our holiday ringing them and asking for this to be fixed but we were met phrases such as 'this is out of our hands' and plenty of excuses. The company won't even compensate us for those 3 days, they have offered a 25% refund for the 'inconvenience caused'. Absolutely awful company to to deal with from start to finish. Unhelpful staff, lack of communication and very hard to actually get hold of. The property itself aside from having no hot water or heating was also dangerous as live wires were sticking out of plugs etc. Things a managements company should not be over looking. I have nothing good to say about this company or the properties they 'manage' and I urge everyone to avoid booking with them.”

Posted 2 days ago

“Used the £20.00 deposit , booked on Sat 6th April 24 , when I read the reviews the cottage had more than one review stating it was dirty , I called on Monday 8th April to cancel but I couldn’t get through . I got through on Wednesday but Sykes won’t let me cancel or change properties stating they will require £345.00 to cancel the holiday . Terrible customer service . Be warned . Read the small print . Scammers”

Posted 5 days ago

“Scammers!! Also been scammed by the £20 deposit scheme!! It says terms and conditions apply but doesn't specify anything and we lost £1000 on bookings cancelled 3 months before the time.”

Posted 5 days ago

“Booked a property Ty Glas, 22 Crompton Way, Ogmore by sea. Wales. UK Sykes took my money, then cancelled the holiday but have not refunded the money. This should be refunded to me immediately. Still not received. They are impossible to contact by telephone. Have spent hours on hold today to no avail. Their App is not fit for purpose and neither is their supposed SMS service. After hours on hold, they are now closed and have kept my money £666 of it!! Furious. Same company stole off my credit card approximately 2 years ago. I will never use them or trust them again.”

Posted 1 week ago

“I booked a holiday rental and paid in full. I was due to go tomorrow and they cancel my holiday. They have kept my money despite me requesting a full refund so I can look elsewhere. They have just cancelled for no reason. I am paying interest on the full amount paid to them. They should at least pay my money back straight away. Awful awful company & the property owners are worse. Sykes are also impossible to get through to on the telephone and their app just doesn’t allow all types of queries. Awful company. I am unable to book elsewhere as they have not refunded my money.”

Sykes Cottages 1 star review on 10th April 2024

Posted 1 week ago

“We used Sykes cottages to book a cottage next door but one to our property, in LLan Ffestiniog for our workman and his son, upon them leaving I went in to check that everything was okay, they had loaded the dishwasher and I rinsed some glasses through plumped the cushions up etc, we then received an email with pictures showing a hair dryer plugged in, some crumbs and a very cheap bath Matt left half in and out of the shower and a dirty towel to name a few of the photos, pots I rinsed through had been put haphazardly on the kitchen unit , all staged photos , the cleaner went in spent the normal amount of time but we then received an invoice for £260 off Sykes saying replacement, duvets a replacement bath Matt and carpet clean , please be careful if you book with this scammer company nothing is as it seems avoid at all costs I will never use these again I will also mention our builder has stayed at numerous cottages in the area and had no problems whatsoever with other holiday let companies Avoid Avoid Avoid!!!!!!!!!!!”

Posted 1 week ago

“Sykes double booked us. Cancelled our trip 2 days before we were due to go. Couldn’t find us an alternative. 6 days later and still no refund.”

Posted 2 weeks ago

“WHAT A BUNCH OF SCAMMERS, Paid a low deposit like many others £20. had to cancel a few days later, but then they take the full deposit out of bank over £500. This needs to be stopped.”

Posted 2 weeks ago

“We recently stayed at the Limes and had a lovely time. It really is home from home and the log burner made it very cosy. The bedrooms are spacious and comfortable. The bus stop is just across the green and it is easy to get to places with the regular service.”

Posted 2 weeks ago

“Bungalow was under CCTV surveillance - had not been notified - now trying to find out who owner of CCTV is, what was recorded, what information is being held by whom but Skye’s won’t get that info from owner even though their own terms and conditions say they will. Horrid patronising blocking email responses from customer services - zero action zero result. No effort to resolve - what a horrid company to try to deal with - why should they care now they have my money I suppose. Horrid - avoid using them at all costs!”

Posted 3 weeks ago

“Total scammers! Have to pay full deposit even though we cancelled with 4 month notice.”

Posted 3 weeks ago

“Used the £20 low deposit option - cancelled within 24 hours of making the booking - 2 months before the arrival date. THEY WILL CHARGE YOU THE FULL DEPOSIT Read the T&C’s carefully - it’s all stated in there but Sikes don’t make it clear and actively promote £20 low deposit. It’s not, it’s a pre-payment on a deposit. Surely has to be mis-selling?? Will never use Sykes again and wouldn’t recommend anyone else does.”

Posted 4 weeks ago

“First and last time with Sykes last week - only stayed 36 hours, rang Sykes 2nd and said we would be leaving following. Jobs half finished, big holes in ceiling - could go on. Rang Sykes again when we got home and said contract was with them and not the owner only to be told it changes to the owner once we started the holiday - owner rang up 10.30 at night regarding the problems and cos we hadn’t contacted him there was no refund. Went to post this and asking how we communicated with the company. Only one option can be selected but communication was by email, live chat and telephone.”

Posted 4 weeks ago

“READ FIRST before booking - https://www.reviews.io/company-reviews/store/sykes-cottages & https://www.reviewcentre.com/reviews240834.html Don't book a Sykes Cottage via Airbnb!, they say they don't manage the bookings but they the property host. When you request to cancel via Airbnb the online request goes directly to Sykes but on the phone direct with Sykes you are not all to cancel it has to be done via Airbnb. This holiday was booked 5 month prior to going and I want to cancel 4 month prior to going, if cancelled they take 50% - £800+ to cancel the holiday, its disgusting they are just ripping people off and using the guise of Airbnb to cover it up. They say you would get a full refund if the holiday was booked direct with them but after reading the comments this seems to be untrue.”

Posted 1 month ago

“I cannot get my head around this low deposit scheme. It seems wildly unfair that a spouse can literally die, you can experience extenuating circumstances and they make absolutely no allowances because you agreed to terms and conditions? There is no compassion or empathy. It’s not a fair set up, if a holiday owner cancels that’s the end of it but if a holidaymaker cancels they have to pay hundreds? How are you supposed to know someone is going to unexpectedly pass away!! I think it’s an absolute scam and I have no idea how it is even a legal and approved process. They bombard you with ‘book for £20’, ‘secure for £20’ on every page then right at the last minute put in the fine print that you’re liable for full deposit payment NO MATTER WHAT!! They say it’s to help those in financial difficulty but it 100% to prey and take advantage of them. The business is disgusting.”

Posted 1 month ago

“This company are complete scammers, never book with them. I booked an accommodation with them and booked the wrong dates by accident, on the same day I booked I requested that they change the reservation dates, and they took 1 week to respond to my request, and after they did, they rejected the reservation dates change even though they would have made more money of me. They refuse to give me a refund and I paid £556.00 for the accommodation and now my money has all gone to waste. NEVER BOOK WITH THEM OR USE THEIR SERVICES, THE MOST EXPENSIVE PRICES, THE WORST CUSTOMER SERVICE AND THE WORST REFUND AND REBOOKING SERVICE.”

Posted 1 month ago

“My husband booked a cottage on the Saturday and then cancelled on the Monday. He had booked the wrong cottage, and set about booking an apartment in the correct location with Sykes. On the Monday he booked the 2nd location, Sykes took £255 from his bank account for the 1st property as way of cancellation and £50 for the 2nd one. He phoned Sykes who advised he was not entitled to a refund for property 1, even though it’s 3 months away, then informed him that if he cancelled the 2nd property , he would be charged an additional £200. So this means that we would be £550.00 down without a holiday to go to. This is outrageous!!! They are scammers, and there is nothing apparently we can do. Avoid these scammers.”

Posted 1 month ago

“Booked a holiday and left a £55 deposit remind me of the girl tried to cancel it due to personal reasons now want to charge me £237 to cancel it what a rip off. It was only six days in booking it at four months away from the holiday never use again”

Posted 1 month ago

“As an owner we were treated dreadfully. Sykes let our house to a family of 8, who were encouraged to pay insurance through Sykes, and then proceeded to invite all their friends and trash the place. We received no help or compensation from Sykes (even with the renter's paying Sykes for insurance) and instead they are trying to sue us for breaking our contract with them because we said we didn't trust them to look after our property anymore and cancelled further bookings. After the harrassment and bullying we have had to give in and pay Sykes. We are now at least 5k out of pocket (after the damage and break of contract fees) due to their dreadful service. Never again. Don't trust them to look after your property at all. Keep away from Sykes.”

Posted 1 month ago

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Sykes Cottages is rated 1.2 based on 1,349 reviews