Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,536 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Metrics

1.2

Based on 1,536 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 27th January 2025

Anonymous

Sykes Cottages 1 star review on 17th November 2024

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223

Anonymous

Anonymous // 01/01/2019

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“Money grabbed no customer service appaling company made a mistake booking with them as the have unfair terms.”

Helpful Report

Posted 1 year ago

“Beware of this company. The worst customer service I have ever experienced in my life. 72 hours for a manager to respond that’s what the customer service department told me. !! Last week had no reply whatsoever. Rang yesterday told same story so 10 hours in would anyone care to have a small wager that they don’t return my call. Absolutely shocking. Can’t begin to imagine what would happen if you had a problem while on holiday. We haven’t even made it to the accommodation as yet . 😩😩😩. So sad we are being treated in this awful way after being regular customers for over many years. Come on Sykes treat your customers with respect!!”

Helpful Report

Posted 1 year ago

“Shocking customer service who are happy to take your money and run! They do not represent or protect the customer from any property miss representations or take any responsibility. They expect the customer to know everything about the property before booking, when this is Sykes job to be accurate and honest! Upon arrival Property stunk of wet dogs (attempted to mask with 4 air fresheners). Customer service said well the property accepts pets! They suggested they could look at getting a cleaner if I was to take photos and send them to them to prove the smell was an issue... What??? There was also a used dummy and toothbrush on the floor along with copious amounts of flies. Customer services again wanted photos to lodge a complaint and contact the property owner. Property was Located 5m from a very loud and heavy single carriage way, which had trucks, tractors and commuters. Property vibrates with some of the heavy trucks. Customer services said, we state you "may hear some noise" and it was my job to establish the specific location of a the holiday cabin on a holiday park and to know the local information! I'm sorry this is the responsibility of Sykes Cottages to establish the precise location, local knowledge and represent properties accurately! I advised that I would not be staying upon arrival and requested a relocation... they refused... I requested a full refund and I'll find alternative accommodation, they refused. I requested a partial refund, they refused. My eyes and my 2 year old daughters eyes flared up with the smell. My 36 week pregnant wife would not be able to rest or sleep with the noise level. Disaster! I will never use this company again to look for a holiday and will advise all to beware. I've stayed at many hotels across the World and if I've ever had a problem they have always been resolved or compensated Paid for 4 nights stay and we didn't stay one! Customer service both disappointing and disgusting. Profit not customer service driven”

Helpful Report

Posted 1 year ago

“Because we are both over 65 Sykes will not insure you. They took full holiday cost 9 months ago when we booked Illness has stopped us from going Sykes did nothing to help us rebook without paying even more money. DO NOT USE. We are out the full holiday cost Sykes to do lose out Accommodation does not lose out only the customer. WILL NEVER USE AGAIN”

Helpful Report

Posted 1 year ago

“Unflexible with entrance exit times to accommodation....spoke with owner who allowed earlier access!!”

Helpful Report

Posted 1 year ago

“My wife died and I tried to cancel booking but Sykes cottages denied there was a booking and then said they'd take payment for a holiday they said we hadn't booked several weeks later.”

Helpful Report

Posted 1 year ago

“I booked a property with Sykes in May 2022. I paid £560 deposit. In January this year we had to cancel because of needing funds for repairs for my daughter's home. We informed Sykes..they said contact the insurance company !. The insurance company said we weren't covered for that...even though it was supposed to be cancellation insurance !. They said contact Sykes !. I've been doing that since January. I even wrote to there CEO: Mr Graham Donohue...of course he didn't respond !. You just get told 'It's in the booking conditions '. My wife and I were both nurses for 40 years so we've got a lot of experience with people ( especially in A&E at night), but this bunch are legalised robbers ! especially when I offered to pay a reasonable amount !. The property by the way..was rebooked within 3 weeks and that was still 4 months before our holiday date !”

Helpful Report

Posted 1 year ago

“I wrote a review highlighting everything not right and mis represented. A review has appeared with my name on it and dated for the date I sent in my review stating the complete opposite .I am thinking that not only do Sykes remove critical reviews but replace them with fabricated ones.”

Helpful Report

Posted 1 year ago

“The only thing I can say, I’ll be very careful booking with Sykes, as if you leave a review on any holiday home Sykes and the owner choose if it’s posted on the property like our one 2 Cae Mattw in Betws Yn Rhos.This is not very fair and not giving future holidaymakers a true reflection on the holiday home.”

Helpful Report

Posted 1 year ago

“We booked and paid the deposit. Then we decided to rent a larger property. Sykes kept the deposit on property one and refused to transfer it to property two. So we lost over £500. Disgusting.”

Helpful Report

Posted 1 year ago

“In May my Husband and I stayed in a Holiday Cottage. Cedars in Holyhead It was Perfect. Spotlessly Clean and Comfortable. IThad everything we needed. Not far from the shops and the Beach. Cedars had 1 bedroom and NO pets. Which is what WE wanted. x”

Helpful Report

Posted 1 year ago

“We've stayed in Faunas Corner twice now, it's a well equipped cottage and very peaceful. We'll no doubt be booking Faunas Corner again. We found Faunas Corner through a friend who goes every year. Thank you Sykes”

Helpful Report

Posted 1 year ago

“Whatever you do, never use SKYES they are terrible, they will rob you. Go to reputable holiday company”

Helpful Report

Posted 1 year ago

“Avoid this company!! They delete any negative feedback on their website. Harass you over disputed damage with no evidence. Have the cheek to request £15 for damage after they have already taken £100 - what a waste of time AVOID this company and Carbis Bay Holidays.”

Helpful Report

Posted 1 year ago

“Awful uncaring customer service. Arranged a big family holiday a year in advance in a large Sykes property and paid deposit. Then after doing my own research found the property had been put up for sale and Sykes had “ forgotten to let me know” sitting on a huge deposit Only when I called to let them know my findings did they release my deposit!!”

Helpful Report

Posted 1 year ago

“Avoid SykesCotages aka carbisbayholidays at all costs The Breakers Carbis Bay Cornwall Two years ago my wife was diagnosed with bowel cancer, we now try to holiday as much as possible as we never know when cancer could come back. we have been holidaying with sykes cottages carbisbayholidays for years now but a week before this holiday my wife got really sick we still don't know the outcome and she is still sick. We asked sykes cottages if we could change the date or have a partial refund, they asked for medical proof. The following day they said if you cancel we take 100% of the money it's in the terms and conditions the owner and Sykes refused point blank after we provided private medical information. I am absolutely disgusted with this company and the owner who doesn't have a single ounce of compassion whatsoever, that house stood empty for a week when they could have simply relisted at half price and given us a couple of hundred pounds back that would have been the decent thing to do. they took £1271 for 1 week, we paid for our dog that never went, the property didn't need cleaning afterward because we never arrived at the property. seriously think before you book with them. The company is also removing negative feedback to promote properties and their company In their TnCs, it pretty much says if we don't like what you have to say we will remove your feedback Stay clear of this company at all costs they have no interest in you just your money”

Helpful Report

Posted 1 year ago

“DO NOT TRUST THIS COMPANY. Numerous issues with customer service and money still owed: 1. Booked a cottage to receive 6+ emails confirming booking (8th April) 2. Received an email (12th April) asking me to get in touch with no context. PI called and emailed (several times) to no reply. 3. Finally a response telling me the owner had declined the booking… 11 days after making the booking! (19th April) 4. Phone call to find another property - one offered was c14 miles from where we needed to stay, the other had reviews of mould in the cottage. Agreed to move booking to cottage with mould out of necessity. 5. Was then told we owed an additional £63 so changed our mind and decided we didn’t want to stay somewhere with mould for extra cost - Sykes agreed the refund in full (21st April) and it would be in my account in 3-5 working days (fair enough) 6. After numerous emails, over three weeks later, we still have received nothing by way of refund. I am told to check with my bank as this has been processed - my bank cannot see this payment. Last email received from Sykes now 72 hours ago.”

Helpful Report

Posted 1 year ago

“Paid £500 per night for a lakeside lodge fallbarrow in Bowness. Had bi fold doors off the lounge and bedroom but no keys! We were told they were all broken!! No compensation and very unhelpful staff. Book with an owner direct and avoid Skyes!”

Helpful Report

Posted 2 years ago

“Booked for 5 nights Within 2 hours of arriving owner phoned to say the fridge wasn’t working and wouldn’t be working for the duration of our stay Second day-tried to use oven but it consistently tripped out RCD switch disabling all electrics-owner admitted there had been a problem the previous week as he had an electrician out to replace a fuse-obviously not done correctly and not checked Overall no fridge and no oven cooking facilities for 5 days. Both problems were outstanding problems , however owner and company still happy to rent out an unsafe house Property is Alnbank ground floor Argyle Street Alnmouth Northumberland NE66 2SB”

Helpful Report

Posted 2 years ago

“Found out the cottage we had booked had no parking outside we eoujd need to keep moving the car (90 steps up and down to the property ) suggested we use the park and ride at the top of the hill and bus up and down . Excellent idea with three kids under 5 . Refusing to refund deposit and think they are going to charge me the rest !!!! Disgusting !!! 20 years we have been booking with them . Me bet ever ever again !!!!”

Helpful Report

Posted 2 years ago

Sykes Cottages is rated 1.2 based on 1,536 reviews