“We have used Sykes cottages for years and find the cottages to be very good and the site very easy to follow on line much better than some others we have looked at we will continue to use them in the future.”
“Blacksmiths Cottage, Ingram Road, Bamburgh proved to be an unpleasant experience. The living space was ok. The bedrooms were very humid, they smelled of urine or beer and the ensuite had a problem with sewage. The quilts, pillows and mattress protectors proved to be filthy. One person described the air in their room as "gagging".
Previous reviews alluded to damp but it was unfit to live in or rent out. The roof was not maintained with ferns growing our of the tiles and leaves in the gutter. I contacted Sykes on numerous occassions via email, telephone and live chat. A plumber called in on Tuesday afternoon, he "fixed' the smell temporarily but that made the sewage back up. No one helped after that. I asked for dehumidifiers, none were supplied. The underlying smell was foul.
My impression was that no one cared. Everyone was paid. No refund and no apology. It seems criminal to take money knowing something is not fit for purpose. I won't be using a Sykes cottage again based upon this experience.
I left a review on Sykes website about the experience, and it has not appeared, the cottage is no longer for rent. This is an admission of something. Perhaps someone else contacted Trading Standards? Just thinking about the cottage makes me feel itchy. When we got home the first thing we all did was wash.”
“Our third time of staying this year and booked again for next year. Lovely cottage everything you need and great location, Sarah is very welcoming and helpful providing a useful welcome pack, nothing is too much trouble for her.”
“Over the years of using Sykes we have never been disappointed with any property. When all went upsidedown when COVID struck we were kept up to date with everything and never left doubting what was going on. I have recommended Sykes to many people who are looking for somewhere to go whether for two or a larger group, Sykes cater for all.”
“Very clean and tidy all on one level, slightly querky layout with one twin bedroom having two doors, but handy for the bathroom. Found oven a bit difficult to use grill as not eye level. Generally ideal location, and very spacious”
“Second time booking with Sykes and we had a great experience. Easy booking system and property was beautiful. We gave booked again already for next year.”
“Eilan is a beautiful place to stay, one of those places you are happy to arrive at. Set in beautiful surroundings with total peace and quiet the accommodation is warm, comfortable and has everything you need. Will certainly be returning”
“Lovely cottage. Owners very helpful. Great location. The layout of the rooms meant the lounge was quite dark. Comfy beds with great views and everything we needed for our stay. Would definitely go there again”
“We use Sykes Cottages reguarly and have always had excellent service from them. The coatteg we stayed in this year was lovely, and couldn't fault it.”
“Excellent all round from Sykes Cottages
Didn`t really know what to expect prior to arrival, almost in the middle of knowhere!
The Wee Lodge proved to be brilliant starting from the lovely Jessie who care takes the property through to the cleanliness, comfort and facilities. Tthrough to it`s magnificent location and Scenery!
We have booked to return next year and big thanks! X”
“Yet again a first class property from Sykes. Having used Sykes for previous holidays we have always found their accommodation to be of high quality and as described. We will continue to use Sykes in the future.”
