Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,536 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Metrics

1.2

Based on 1,536 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 27th January 2025

Anonymous

Sykes Cottages 1 star review on 17th November 2024

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Anonymous

Anonymous // 01/01/2019

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“If you have to book with them do NOT take out UK holiday cancellation insurance with Sykes , it is a complete waste of money , not worth the paper it’s written on . The Sykes advisers are not trained to explain how pre existing conditions such as hypertension (raised or high blood pressure ) will affect your claim . Even if it is controlled and absolutely nothing to do with why you are cancelling you will not be refunded by the insurance company. I had a lower back injury and the pain was too bad for me to travel to Wales by car , so I thought I’d get my money back but no . The upselling of insurance is purely to make more money out of the customer and my advice would be , don’t take it out , in fact don’t uses Sykes .”

Helpful Report

Posted 3 years ago

“First time we have booked a property with Sykes and will never use again. Cleanliness of the property was very poor and not to an acceptable standard , additional cleaning routines for Covid were totally disregarded. Internal decoration poor , the owner clearly has not updated/redecorated in 10+ years . Also concerns re health and safety, electrics not inspected , damaged pane of glass not repaired . Fire safety only one smoke alarm (battery?) no heat detector in kitchen, property was timber structure and had an open fire, sofas not compliant with regulations. Outside rear arears of property unkempt, outbuildings in poor condition , rubbish left in bags , issues with vermin. Concerns that Sykes have been withholding negative reviews for this property , clearly no recent inspection of the property. Complaint raised with Sykes , but no response.”

Sykes Cottages 1 star review on 16th November 2021

Helpful Report

Posted 3 years ago

“All the staff I spoke to were very nice and genuinely helpful if I had any queries. However I did not appreciate the email and text message I got when I was leaving the holiday home booked through Sykes. After paying over £500 for a cottage for a week in November I did not expect to be asked to strip the beds, do the washing up and generally leave the place fit for the next people to stay in. Having been an owner myself I really appreciated it when people staying in our cottage did some of these things, but I would never have dreamt of expecting them to do it. Not good”

Helpful Report

Posted 3 years ago

“Cancellation of holiday less than 24 hours before we were due to leave. Offered an alternative, but could not tell us if it had a secure garden. Kept on hold. Numerous promises of return calls. Nothing! Eventually found out, through trip advisor that the garden was neither safe for dogs or small children. The worst customer service I have received in many a year.”

Helpful Report

Posted 3 years ago

“They cancelled my booking because they said the owner wanted more money and the price was wrong. They confirmed my booking, I paid a deposit, nearly a week later they cancelled it braking rule 4.8 and 2.7 of their legally binding contract terms and conditions. No compensation, will never ever use again.”

Helpful Report

Posted 3 years ago

“Had to leave our holiday property at 3 in the morning due to distributive and intimidating neighbors! Both properties let by Sykes/dream cottages... Customer service terrible not really interested!”

Helpful Report

Posted 3 years ago

“Critical: Professionalism, Responsiveness If at all possible, avoid!! I had an issue with a booking - I received an email announcing one of the bedrooms in the property we booked was not available. No response to my query for two weeks, when finally it is confirmed there would be work going on in the property during our stay. Cancelled the property and rebooked. A voucher they applied couldn't be used for this booking, despite the new house costing more, so to take advantage I have to book again. To make matters worse the original house went back on as available for the dates I'd cancelled, no mention of one bedroom not being available & that renovation work would be taking place. I finally lodged a formal complaint 3 weeks ago about the whole saga and appalling customer service, to finally receive (after chasing it up!) an email ignoring most of my concerns and just saying it is what it is and they're closing my case. As a company, fine if no issues with your booking. Any problems, truly appalling customer services. "Ignore & they'll go away" appears to be their strap line.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting company, stay well away from this unprofessional and rude company. I’ve been spoken to horribly rudely, I’ve been misinformed and totally ignored now for 9 weeks in regards to claiming my property back.”

Helpful Report

Posted 3 years ago

“My boyfriend rents out his cottage through Sykes. Sadly he is in a contract for 12 months. He had a booking through them after telling them a month prior the cottage was unavailable at that time. They are trying to charge him for their mistake in letting it. Several ‘phone calls, proof of correspondence sent, yet they still want to charge him for their incompetence! On top of that the poor guests are also battling to get their money refunded! Appalling communication, poor service! I would never recommend anyone to book or rent their property through this ‘cowboy’ company! You only have to look at over the thousand+ reviews with a 1.17 star rating to see the unacceptable way they treat their customers! Air BnB is the way to go!”

Helpful Report

Posted 3 years ago

“Worst company i have ever dealt with in any industry and i am 64 so i,ve seen a few . Whoever is responsible for their customer service should be fired (i.e the chief executive ),their processes don,t work and no communication . Not only won't ever use them for holidays ( i was a longstanding customer of carbis bay holidays ,who they have taken over and ruined ) but they won't be letting my holiday home out either . they are owned by private equity who obviously don't realise what is going on .”

Helpful Report

Posted 3 years ago

“Booked holiday on Anglesey had to cancel due to wife being diagnosed with dementia tryed to get refund of insurance company who very unhelpful as sykes about refund said nothing they could do so I gave up since this time my wife passed away so I would be loathed to book another holiday”

Helpful Report

Posted 3 years ago

“PLEASE PLEASE AVOID THIS COMPANY AT ALL COSTS. We were due to take our 3 young children away at the end of August. Sadly my grandad fell ill and when I notified Sykes cottages that we might not be able to make it, they assured us that having checked with the owner, a refund would be given if needed. My grandad sadly passed away just a few days before the holiday so we couldn’t go. Since August, we have been fighting for a refund so we can take our children away. The insurance company do not ever answer calls, you can’t leave a message and they do not respond to emails. Sykes refuse to help, they will not help us contact the insurance, they will not issue a refund; they are hopeless. A disgrace of a company given the circumstances and will never ever use them again. Please avoid them, they don’t deserve your hard earned money.”

Helpful Report

Posted 3 years ago

“Cottage cancelled and tried to book another but Sykes are the worst company I have ever tried to contact!!! Won’t answer phones or reply to emails!!! SHOCKING!!!”

Helpful Report

Posted 3 years ago

“Currently staying at East Row Lodge in Sandsend. We read a review just before coming away which stated that a toilet wasn’t working and, despite complaints, was not mended during the course of the holiday. We emailed Sykes before our break and received an email to confirm that a plumber had been out and the problem fixed. A blatant untruth! We reported the problem within half an hour of arrival on Saturday but Syke’s staff claimed that they couldn’t get through to customer services. I tried to contact them online but no joy there. My disabled sister and her husband have the bedroom with the en suite but we, in our seventies, are unable to use the second bedroom as we need access to a toilet in the night. It has cost almost £1400 to stay in a place where the only accessible toilet for us is outside!!!! We intend to go into Whitby tomorrow to see if a personal request will sort the problem. I’m not holding my breath.”

Helpful Report

Posted 3 years ago

“Booked a weekend in Buxton . Unfortunately person who booked then unable to go but rest of group ( 7 ) went . Extensive damp / black mild in property . Have completed online comments form but unable to attach photos so contacted customer service who refuse to talk to me without permission of the person who booked although they did not go .Person who booked has given permission for me to contact them but clearly Sykes wants to make it as difficult as possible for people to contact them .”

Sykes Cottages 1 star review on 1st October 2021

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Posted 3 years ago

“Had a fantastic holiday in cornwall. Was worried because had no communicatiin from sykes all the way thru the pandamic. I feel so sorry for all the people this company is failing. Their customer service is non existent! Used to find them good. Not anymore. They bombard you with holidays. I am very reluctant to book with them again due to lack of response during covid.”

Helpful Report

Posted 3 years ago

“Cottage owner tried to say we’d caused damages. We proved we hadn’t but Sykes ignored this and decided just to take money from my bank account. There is no innocent until proven guilty with Sykes, just opportunity for more money.”

Helpful Report

Posted 3 years ago

“Fantastic holiday cottage booked from sykes. Cannot understand the negative comments.”

Helpful Report

Posted 3 years ago

“After searching for days to find a short break in the North East to visit family we finally managed to book a cottage with Sykes Cottages - As with all holiday booking sites when you land on the page it asks you about dates, number of adults and number of children, I completed all the fields and began my search. After spending a number of days looking we finally managed to land a booking with (The Pheasant) in Bowes. I paid the amount in full at point of booking. Following on from the booking we started to look at things to do in the area, we proceeded to book family park tickets for Flamingo Land and also family tickets for a day at Barnard Castle. All booked, all confirmed, we could relax and look forward to the holiday next month. OHHHH NOOOOO today 29.9.21 (nearly a week after our booking was made and paid for) Sykes cottages have "Regrettably" emailed us to advise that they have cancelled our booking because the property doesnt allow children (if thats the case why did it come up in my search where I entered two chilidren?!?!) At no point has any one from Sykes apologised for the hassle they have caused us until I have now escalated to the complaints department who are now looking into it. The service shown from this business is not in my opinion fitting with the likes of Centre Parks, Hoe seasons, Forest Holidays all of which I have stayed with and never been treated like this. I will NEVER book with SYKES cottages again after this!!”

Helpful Report

Posted 3 years ago

“They are not interested in customer relations. They ignore any reasonable complaints. Do not reply to emails and are very rude on the phone. Stay away from this company”

Helpful Report

Posted 3 years ago

Sykes Cottages is rated 1.2 based on 1,536 reviews