“Have used Sykes Cottages for many years when looking for holiday accommodation. Lovely cottages and apartments and they have always been efficient and helpful”
“Plenty of properties to choose from. The booking process is easy to navigate and communication between Sykes and the customer are good. We are currently enjoying our holiday at Ty Hir on Anglesey!”
“Fantastic company, accurate listings with easy to filter options gives me the confidence to book every time. When you get there the properties are spot on and well equipped.”
“Avoid at all costs- if there is an issue, you are on your own and everyone will wash their hands of you
On holiday, Norfolk riverside property nearly £2000 for week, with my elderly disabled mother- boiler in property broke beyond repair on day 2. No hot water but heating not needed as warm temperatures.
Local Management company came round, boiler got split in it, no water in it, cant be repaired need to find alternative accommodation.
But we apparently are fine to stay the night that night. Sykes ring up that evening- explain our requirements in view of disabled mother- cannot do stairs.
Next morning.....nothing
I call Sykes 3 times with 15 minute wait, cut off three times at 10am. They never call me back.
Various email sending a selection of properties which include properties in Somerset over 200 miles away, Wales even further and a three storey townhouse house whilst i have clearlybyold themno flights of stairs.
Keep calling them back- new person everytime
End result by 3pm they have found us nowhere so I say we will stay in the property and will make do. They then lie to us and advise that the boiler could blow up at anytime and we need to leave immediately- to be clear no one has been to the property since the visit the evening before
This is a boiler not on mains gas with no water in it, actually housed outside the main house.
They clearly want us out to sort it for the next lucrative weeks hire. In the midst of this is also a WhatsApp contact they provided which then tries to scam me to get the refund paid. Worryingly this had all my correct hire details and all the links for surrounding properties.
End result they do nothing and cannot even find a manager to talk to me on their contact centre stating there are none there.
Absolutely shameful
Will add up.costs and see them in small claims court.”
“We have used Sykes many times and have always been pleased with the properties. We have three booked for the next 7 months but had to contact their help line today and was really surprised all their phone lines are eventually answered in Kosovo. The operative was very polite but couldn’t tell me why our third booking is not showing on the “my bookings” page of the Sykes App. Not good..”
“Our week stay at The Roundhouse in Middleham, North Yorkshire was absolutely wonderful. The setting is gorgeous, with lovely views and easy access to the village and surrounding walks. The property itself is extremely well equipped, comfortable, and maintained to a very high standard. Everything we needed was right there. Roger was a fantastic host—friendly, helpful, and full of great local knowledge. He made us feel welcome from the moment we arrived. We couldn’t have asked for a better place to stay.”
“I had a good experience booking a holiday home in Wales with Sykes Cottages. It was a bit frustrating that the booking on the website did not work - I went through several pages filling out information on;ly to get to the last page where I was not able to fill in my credit card information. Once I had reached an individual at Sykes by phone everything went smoothly but the website booking process was a big waste of time.”
“Seaworthy was a very comfortable and well equipped place to stay. Very nice bedding, towels etc. Good seating in the garden to enjoy the lovely views. The room for the dogs was very good with direct access to outside. Although it is advertised as dog friendly there is no provision for the dog Pooh at the property.
On the surface the house was clean but a bit of extra cleaning is needed, cobwebs and dusting of window sills and ornaments. The cutlery draw needs to be sorted and cleaned as some items were dirty. Some of the glasses and plates were chipped and need to be removed. The orange blanket in the lower TV room needs a wash as it had pet hair on it! Some of the fixtures and fittings are a bit tired especially in the bedrooms and some of the paintwork needs a refresh.
Ideally an earlier check in of three pm and a slightly later check out of 10.00 am would be better.
We hope the these comments will be helpful as in general we had a lovely holiday.”
“Very pleased with Sykes Cottages with an excellent response with our exact location of where we wanted to go but the website is not the easiest one to negotiate but got there in the end.”
“This is an amazing location, and also had very thoughtfully laidout facilities which made our stay nice and easy. Great mix of a forest-by-the-sea, the children had a great we plan to return soon.”
“I booked the coach house in nenagh and paid in full.
Now the coach house is temporarily closed and not taking calls .
Sykes will not take emails and I am at a loss of money .
Very poor service....”
