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SWR Balustrade Reviews

4.7 Rating 141 Reviews

93 %

of reviewers recommend SWR Balustrade

Company Reviews

4.7

Based on 141 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About SWR Balustrade:

We supply and install stainless steel balustrade, handrail systems, and glass channel systems to both domestic and commercial customers throughout the UK.

Our aim is to provide premium quality, safe and reliable systems or components. We are committed to providing the highest level of customer service, our dedicated team are on hand to guide you through the entire process with the mission of making your balustrade purchase easy and exceeding your expectations.

Designing and installing your balustrade system is easier than you may think. Simply send us your sketches, photographs or technical drawings and we will help turn your vision into a reality.

Visit Website

Phone:

01442 210751

Email:

sales@swr-balustrade.co.uk

Location:

Units 2-4 Eastman Way,
Hemel Hempstead
Hertfordshire
HP2 7DU

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product, sleek design and very modern in appearance. Clients are over the moon with the installation.”

Posted 5 years ago

“Great product, excellent prices and a super helpful team.”

Posted 5 years ago

“It was great to deal directly with Leon to discuss what was a fairly complicated balcony. From the discussion of the initial order to the delivery, SWR were easy to deal with and very knowledgeable. I was extremely impressed with their turnaround time. Definitely use them again in the future.”

Posted 5 years ago

“After talking to a few other companies on these types of products i found SWR and google search, chatting to Leon with his knowledge base on Juliette Balcony's, he showed us a system which would meet our needs. very good price and simple to install. The customer and myself couldn't be happier. As the job was all about the view which was maintained with this system.”

Posted 5 years ago

“I ordered the components that I needed via the on line service after closing hours.I received an automated confirmation almost immediately. The following day I received a further confirmation e mail and was advised that my order would be delivered the following day. Later in the day I received a further e mail giving the details of the courier, that it should be delivered by 11am, options to change the delivery (address etc! And that I would receive a e mail on the day with a 1 hour delivery slot.”

Posted 5 years ago

“Quick efficient service & when clamps were delivered they were excellent quality, really pleased.”

Posted 5 years ago

“Very good service and very very quick delivery I placed my order with SWR on a Friday and got all the items I ordered with them on the Monday. I'm more then happy with all the product's I ordered from SWR Thanks. SWR”

Posted 5 years ago

“Efficient, accurate, and friendly service a good business to deal with.”

Posted 5 years ago

“Excellent attention to detail and customer service”

Posted 5 years ago

“Fantastic product (Skyforce system) , service and deliver timing was spot on. So glad we found SWR and only wish more companies could be this helpful!!”

Posted 6 years ago

“Good and curtious service all round with very polite staff who makes sure problems are resolved if and when they have to outsource certain items on your behalf. All in all a very decent company who looks after both large and small customers.”

Posted 6 years ago

“Good Delivery”

Posted 6 years ago

“Hayley was so helpful. She was very efficient when responding to all enquiries and really helped us to find the look that we wanted to achieve for our internal balastrading. Great service”

Posted 6 years ago

“Very knowledgeable and helpful. Delivered on time. Easy to install.”

Posted 6 years ago

“SWR seem to have got it right across all the aspects of choosing and installing their product. Their website is simply designed but informative and easy to navigate. They give you a quote online that allowed me to get an idea of the cost before I started the project. There was no hard sell tactics just a willingness to help. They were very responsive to questions. Willing to think through options. Quick to correct things if wrong. The goods arrived when they said they would. Received some good advice on how to sequence the work. They were also interested in the outcome. It is great to see a company get things right in all areas. Thanks.”

Posted 6 years ago

“Very responsive and helpful with all the technical information prior to any financial commitment allowing me to order with confidence.”

Posted 6 years ago

“I had contacted several stainless steel balustrade companies and after speaking to one very poor and one average customer focussed companies I contacted SWR. I spoke to Debbie who was wonderful and handled my purchase from start to the completion of the project. Every assistance and advice was provided by telephone or e-mail and I felt that this was a company who was there to help me, not just sell a product. There were a couple of hic-ups on the way, but every issue was resolved very quickly and I have enjoyed doing business with SWR and intend to do so again. Thanks again Debbie the handrails and glass panels look fantastic.”

Posted 6 years ago

“good service ,quick quote turn around, friendly and knowledgeable staff.”

Posted 6 years ago

“Great product and good value”

Posted 6 years ago

“I contacted SWR for a quotation for some balustrade, the representative Leon who I spoke to was very helpful. He asked if I could send drawings of the proposed layout to use for the quotation and to ensure that the components I was looking at were suitable. Leon replied in a timely manner and then we had desussions on what components would be most suitable. Once I was happy to proceed we placed the order over the phone and as soon as the order was ready for despach a SWR team member would contact me to confirm a suitable delivery slot. Within a Short period of time Leon contacted me to confirm that my order was ready for despach and to arrange a suitable delivery day. All being well the components should arrive tomorrow and we can look at starting the installation. Overall todate I am very impressed with thE SWR team. Following on from my initial review: I have just reviewed delivery of my order- time scale exactly as agreed. The items were very well packaged, with all of the individual components in plastic bags and individually bible wrapped as required. These were packaged in substantial cardboard boxes and the handrails in heavy duty cardboard tubes, as a result of this standard of packaging there were no damages. On initial inspection of the components they look to be of very good quality and nicely finished off- in particular the tubing which had been cut to size. Overall a fantastic service, good quality components and very good value for money. I would certainly recommend SWR. Thank you.”

Posted 6 years ago

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SWR Balustrade is rated 4.7 based on 141 reviews