SWR Balustrade Reviews

Name: SWR Balustrade
Address: Units 2-4 Eastman Way, Hemel Hempstead, Hertfordshire
Rating: 4.72

4.7 Rating 181 Reviews

93 %

of reviewers recommend SWR Balustrade

Company Reviews

Metrics

Info

4.7

Based on 181 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone

About SWR Balustrade:

We supply and install stainless steel balustrade, handrail systems, and glass channel systems to both domestic and commercial customers throughout the UK.

Our aim is to provide premium quality, safe and reliable systems or components. We are committed to providing the highest level of customer service, our dedicated team are on hand to guide you through the entire process with the mission of making your balustrade purchase easy and exceeding your expectations.

Designing and installing your balustrade system is easier than you may think. Simply send us your sketches, photographs or technical drawings and we will help turn your vision into a reality.

Visit Website

Phone:

01442 210751

Email:

sales@swr-balustrade.co.uk

Location:

Units 2-4 Eastman Way,
Hemel Hempstead
Hertfordshire
HP2 7DU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order eceived as expected. However, the Ends caps are dreadful quality with a very poor arrangement in place to secure the Steel cap to the plastic ferrule. You would expect it to stay in place when tapped in with a white mallet, but the grab washer is simpkly too weak to hold it. Trying to extract the plastic ferrule after the cap fell off was troublesome, and I evetually resorted to fixing in place with 2 pack epoxy glue. I don't expect to have to undertake additional work on such a nice looking item, so very disappointed.”

Helpful Report

Posted 1 week ago

Hi Paul, Thank you for taking the time to leave your feedback. We appreciate you sharing your experience, particularly the issues you encountered with the cap becoming detached during installation and the additional work required to secure it. This is not the experience we want our customers to have. We are currently carrying out a review of this product, and feedback such as yours is invaluable in helping us assess whether improvements are needed. Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused and appreciate you taking the time to let us know about your experience.

Posted 1 week ago

“Speedy delivery but only half the order arrived”

Helpful Report

Posted 3 years ago

Good morning, Apologies that you haven't received all of your order. If you could email your order number to sales@swr-balustrade, I will be able to look into this for you. Kind Regards, Debbie

Posted 3 years ago

“Your exhibits in your showroom and advice from Debbie helped me choose SWR as the supplier for my balustrade. You were let down badly by your glass supplier who, despite having agreed a date for delivery came a few days early and left the glass propped up against my garage door whilst I was still on holiday in Cornwall. In addition 3 of the glass panels were the wrong size and replacements took 14 days to arrive.”

Helpful Report

Posted 7 years ago

We are sorry to hear about your experience Mr Dear. We have reviewed the glass supplier in question and have agreed to look into alternatives. We pride ourselves on customer service and to be let down by a third party is not acceptable. Please accept our sincerest apologies.

Posted 7 years ago

“Seemed great when quoting. I placed an order on June 8th 2018. I was informed would arrive in 7 to 10 days. It is now June 28th. NO glass delivered. Having to arrange to be home on 2 other delivery dates I was given this is extremely frustrating. They have my money just under £1000 . Hugely disappointed .”

Helpful Report

Posted 8 years ago

Good afternoon Harsha, Thank you for taking the time to leave your feedback. We are extremely sorry to hear that you were dissatisfied with some of the service you received from SWR. SWR use two third party glaziers to fulfill all of our customers glass requirements. As part of our ISO 9001 accreditation we record all quality and delivery issues so as that we regular audit any ongoing issues to try an constantly improve our service. The two glaziers we have opted to use are among the two largest and well established in the market We use them because their quality of glass is consistent & this is very important when fitting glass to such aesthetic systems. We aim to deliver all glass on the agreed date provided to us by the glazier upon ordering. Unfortunately, as the glaziers sometimes incur very large glass orders and that glass is a delicate material to manufacture, the lead times provided can occasionally change and we notify our customer right away to manage this through with them. We completely understand that when you are using a company that are providing a full service, then this service is expected to be delivered as agreed. Some fascists of the process do however result in some deviations from the original lead times given to SWR by our glazier and we do our very best to manager this through with all of our customers to avoid any dissatisfaction with our service.

Posted 8 years ago

SWR Balustrade is rated 4.7 based on 181 reviews