SWR Balustrade Reviews

Name: SWR Balustrade
Address: Units 2-4 Eastman Way, Hemel Hempstead, Hertfordshire
Rating: 4.72

4.7 Rating 138 Reviews

93 %

of reviewers recommend SWR Balustrade

Company Reviews

Metrics

Info

4.7

Based on 138 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About SWR Balustrade:

We supply and install stainless steel balustrade, handrail systems, and glass channel systems to both domestic and commercial customers throughout the UK.

Our aim is to provide premium quality, safe and reliable systems or components. We are committed to providing the highest level of customer service, our dedicated team are on hand to guide you through the entire process with the mission of making your balustrade purchase easy and exceeding your expectations.

Designing and installing your balustrade system is easier than you may think. Simply send us your sketches, photographs or technical drawings and we will help turn your vision into a reality.

Visit Website

Phone:

01442 210751

Email:

sales@swr-balustrade.co.uk

Location:

Units 2-4 Eastman Way,
Hemel Hempstead
Hertfordshire
HP2 7DU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I have used this company. I did feel 7-10 day’s delivery seemed a bit of a wait but proceeded with the order. No delivery time except a day it would be delivered. Came at 2pm to find half the delivery not being delivered until the next day “hopefully “. It did turn up at around 10am as the driver had a local before 9.30 in the area. The product is of good quality but they need to sort out their logistics as I’ve had problems with DX in the past. Sort out your carrier and you have a great business. Won’t be using them again in the near future. I think 3-5 day’s delivery is reasonable time these days. Lost money on waiting in twice. Not happy. In fact I lost more than the job was worth. Live and learn I guess.”

Helpful Report

Posted 10 months ago

Good morning, First of all, apologies for the delivery service you received. We are currently working closely with DX to rectify delays in delivery. Unfortunately with the style of products we sell, we are limited to the couriers we use. With regards to the lead time, we typically work on a 3 - 5 working day lead time for most fabrication, however due to the current high volume of orders, we have had to amend our lead time to manage expectations. We do however appreciate the feedback which will be considered within our next internal review. Kind regards, Debbie.

Posted 10 months ago

“I finally received my order on 14 February. I really feel that you should change your couriers as they had my parcel from Thursday 9th and they are only approximately 6 miles away.”

Helpful Report

Posted 1 year ago

Good morning, I have just had a look to make sure your order has been dispatched within the specified time given on our online store. The goods have been dispatched within the 3 working day period from when you placed your order and will be with you today. If you have any questions, please do not hesitate to contact me on 01442 210 751. Kind regards, Debbie

Posted 1 year ago

“Product not as described on website.”

Helpful Report

Posted 2 years ago

SWR Balustrade is rated 4.7 based on 138 reviews