SWR Balustrade Reviews

Name: SWR Balustrade
Address: Units 2-4 Eastman Way, Hemel Hempstead, Hertfordshire
Rating: 4.72

4.7 Rating 138 Reviews

93 %

of reviewers recommend SWR Balustrade

Company Reviews

Metrics

Info

4.7

Based on 138 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About SWR Balustrade:

We supply and install stainless steel balustrade, handrail systems, and glass channel systems to both domestic and commercial customers throughout the UK.

Our aim is to provide premium quality, safe and reliable systems or components. We are committed to providing the highest level of customer service, our dedicated team are on hand to guide you through the entire process with the mission of making your balustrade purchase easy and exceeding your expectations.

Designing and installing your balustrade system is easier than you may think. Simply send us your sketches, photographs or technical drawings and we will help turn your vision into a reality.

Visit Website

Phone:

01442 210751

Email:

sales@swr-balustrade.co.uk

Location:

Units 2-4 Eastman Way,
Hemel Hempstead
Hertfordshire
HP2 7DU

Write Your review

Tell us how SWR Balustrade made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How can I review a product which I still have not received?”

Helpful Report

Posted 10 months ago

Good afternoon, It looks like there may have been a glitch in the system causing review links to be sent out before some orders have been dispatched. This has now been fixed. Your order is due for delivery on the 02/06. If you need anything else, please do not hesitate to contact on 01442 210 751 or sales@swr-balustrade.co.uk. Kind regards, Debbie

Posted 10 months ago

Apologies - Our review emails are set to automatically go out after 5 days from order, as we typically fulfil most online orders within 1 - 2 Working Days. However, due to the bespoke nature of your order, you were informed (at checkout) that your order would take 7-10 Working Days - I have just confirmed with production that your order is due to be dispatched tomorrow (01/06) and we hope you would consider amending your review, once you receive the goods :-)

Posted 10 months ago

“Brilliant asking for a review before the items have even been delivered, wish the delivery was as fast !!!!!”

Helpful Report

Posted 1 year ago

Good morning, All of our Ecommerce customers a review link the day your order is due for delivery. I can confirm your order is out for delivery today with DPD. If you have any concerns or questions regarding your order, please do not hesitate to contact me on 01442 210 751. Kind regards, Debbie

Posted 1 year ago

“Ordered a handrail #4000002631 but haven’t received no delivery information. So have no clue if the item has been dispatched or where it is right now.”

Helpful Report

Posted 1 year ago

Good morning, I'm sorry that the order acknowledgement hasn't been sent to you. I have looked through our records and an email should have been sent on 31/07 however it may be the email address is wrong or ended up in your junk email. Your order is due for dispatch on 09/08 so will be delivered on 10/08. Please forward an email to sales@swr-balustrade.co.uk so that we can make sure we have the correct email to send the dispatch email to. Kind regards, Debbie

Posted 1 year ago

“I purchased 10 of their 52mm Glass Adapter for a stair balustrade project - only to find out that they DO NOT sell the the wrench required to tighten them up. After speaking to them on the phone they said that these are readily available online, or have I tried Screwfix or Halfords !?, last time I looked neither of these companies are balustrade experts. I asked if they could provide me with the manufactures name so I could try to source one myself, and they said they would call me back, but the didn't of course. So I have been left trying to search the internet for a company that supplies a tool for the adapters that they sell, shocking customer service. They shouldn't sell a product if they can't supply a tool that is required to install it.”

Helpful Report

Posted 1 year ago

Hello and thank you for your review, at SWR we take all customer feedback seriously. You are correct, historically SWR has not stocked the tool to install glass brackets as these are a generic tool and readily available from the likes of RS components and even Amazon. However, that said I must apologise that you did not receive adequate guidance as to where you can procure the correct tool and that you did not receive a return call. This does not sit within SWR standards and should not have been the case. Due to growing demand, we are now trying to source this tool to ensure our customers can get everything they need from SWR. If you are still having issues sourcing the correct tool, please message me and I will direct you to the relevant person that will be able to support you. Thanks again for your honest feedback.

Posted 1 year ago

SWR Balustrade is rated 4.7 based on 138 reviews