Swagger & Swoon Reviews

Name: Swagger & Swoon
Address: Threadpepper Ltd, Nicholas HouseHeath ParkMain RoadCropthorne WorcsWR10 3NE, Worcestershire
Rating: 4.96

5.0 Rating 1,342 Reviews

99 %

of reviewers recommend Swagger & Swoon

Company Reviews

Metrics

Info

5.0

Based on 1,342 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swagger & Swoon:

Delighting brides and grooms for over a decade, Swagger & Swoon is the UK's largest online groomswear specialist, and winner of Best Groomswear in the UK Wedding Awards.

Visit Website

Phone:

01386 293 293

Email:

service@swaggerandswoon.com

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Swagger & Swoon 5 star review on 18th December 2023

Bem

Swagger & Swoon 5 star review on 15th December 2023

Clare Middleton

Swagger & Swoon 5 star review on 10th November 2023

Lynette

Swagger & Swoon 5 star review on 19th October 2023

Rebecca Blades Langley

Anonymous

Anonymous // 01/01/2019

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“Genuinely beautiful! Good quality and well made!”

Helpful Report

Posted 4 years ago

“Amazing customer service! Our colour was a really hard one to match and we were struggling until we found Swagger and Swoon. They sent us out swatches, and kept in touch to check that we found the right colour within the swatches. The ties we wanted were out of stock, so they had them made for us and they arrived really quickly. They even popped a little favour in with the package! The ties and pocket squares are a perfect match for the colour we needed and Swagger and Swoon made the whole process so easy!”

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Posted 4 years ago

“Honestly the best customer service experience I’ve ever received. So efficient and helpful. Will 100% recommend.”

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Posted 4 years ago

“Emma was fantastic at sorting out of all the little details and easing my major anxiety! Looking forward to seeing our bridal party in their bespoke ties! Roll on the photographs 😘”

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Posted 4 years ago

“Absolutely excellent service and care from Emma. I chose my samples out of the colours to compare with the bridesmaids dresses and when I tried to purchase the ties and pocket squares it stated out of stock. I was really worried and contacted Emma who has been absolutely fantastic talking to their wearhouse and had managed to have the three made for me that I wanted for me wedding! I can't wait for them to come and I'm very impressed with the quality of the colour swatches and the service iv received! I'll definitely be recommending this company to all my friends.”

Helpful Report

Posted 4 years ago

“Really helpful ane accommodating. They were one set short in one of the wedding colours I wanted for my mens ties but that wasn't a problem. They have had a mother made to ensure I have the colours we want for wedding. Great communication and follow up.”

Helpful Report

Posted 4 years ago

“Excellent service! Very helpful and suggestive to cater to my needs. Very impressed and will be sure to use again! Also loved the packaging and extra little touches. Incredible value considering the quality of the product- very impressed.”

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Posted 4 years ago

“Absolutely amazing service including colour matching to our bridesmaid dresses. We’d been struggling to find anything close and the team at Swagger & Swoon pulled it out the bag! My husband and his best man looked so smart on our wedding day. Thanks again!”

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Posted 4 years ago

“Fantastic service. Polite and knowledgeable staff. Quality of tie and pocket square are of high quality and colour is perfect.”

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Posted 4 years ago

“Lovely service. Staff have been very helpful via email. Thank you”

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Posted 4 years ago

“Fantastic service nothing is too much bother for the team. Have just received my order today and both the ties and the pocket squares are fabulous quality cant wait to see them on everyone!”

Helpful Report

Posted 4 years ago

“Great service, efficient and prompt in responding. Went out of their way to find a material to meet my requests :-)”

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Posted 4 years ago

“We received our wedding ties and pocket squares and bow tie today front Swagger and Swoon, and I could not be happier. The whole process and service was fantastic. We even had to add on something and they did it with no problem! The quality and colour of the products are stunning and I cannot wait for our groomsmen to wear them! Thankyou so much!”

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Posted 4 years ago

“Not had the product yet but the customer service is as good as anywhere I’ve experienced. The text messaging is personal and helpful and they make you feel like a valued customer. I would highly recommend S&S from a customer service point of view - superb!”

Helpful Report

Posted 4 years ago

“Great service, quick delivery, well packaged, nice little touch in the box, will use again no bother”

Helpful Report

Posted 4 years ago

“Excellent, prompt service and delighted with the quality of the tie and pocket handkerchief. The colour is perfect and true to the image colour online!”

Helpful Report

Posted 4 years ago

“Really helpful customer service. I spoke (via email) with Emma and she waa super helpful and prompt with replies!! I also LOVE the packaging and little touches (sweets and thank you note) that are included when your purchase arrives. Makes the simple task of ordering ties that little bit special so thank you 💞”

Helpful Report

Posted 4 years ago

“Amazing customer service, Paige was very friendly and helpful. My package arrived on time and came with a lovely personalised message and some sweets. Item is also lovely quality, I would definitely buy again and recommend.”

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Posted 4 years ago

“Efficient service, tie and handkerchief of outstanding quality. I’m happy with the purchase and I’ll be using the website again soon.”

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Posted 4 years ago

“Parcel arrived beautifully packaged with a lovely card and sweets. Lovely touch, thankyou”

Helpful Report

Posted 4 years ago

Swagger & Swoon is rated 5.0 based on 1,342 reviews