Swagger & Swoon Reviews

Name: Swagger & Swoon
Address: Threadpepper Ltd, Nicholas HouseHeath ParkMain RoadCropthorne WorcsWR10 3NE, Worcestershire
Rating: 4.96

5.0 Rating 1,397 Reviews

99 %

of reviewers recommend Swagger & Swoon

Company Reviews

Metrics

Info

5.0

Based on 1,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swagger & Swoon:

Delighting brides and grooms for over a decade, Swagger & Swoon is the UK's largest online groomswear specialist, and winner of Best Groomswear in the UK Wedding Awards.

Visit Website

Phone:

01386 293 293

Email:

service@swaggerandswoon.com

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Swagger & Swoon 5 star review on 28th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service, perfect shade of tie , whatever you pick online it’s very true to colour in real life , absolutely amazing stuff. They took their time making sure the quality of tie was perfect, they let you know when it arrives and always ask when you need it and send it before due to date , really happy and would recommend them to everyone ! Thank you so much my wedding was perfect!”

Helpful Report

Posted 2 years ago

“Excellent service from start to Finish . I wasn’t totally sure when the first swatches arrived - after an email sending a photo of my dresses I received some more free of charge by return . I ordered the ties and received them within a few days - colour match was perfect … thank you A lovely text received the day before our wedding wishing us all the best - personal touches made the experience even better . Brilliant stress free experience with swagger and swoon would highly recommend .”

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Posted 2 years ago

“I realised I had picked a slightly unusual colour scheme which was proving difficult to find suppliers who could colour match ties to my bridesmaids dresses. The kilt hire shop could only supply a matching tartan tie which I knew wouldn’t provide the wow factor. That’s when I stumbled upon Swagger & Swoon and sent off for some colour swatches which were a near perfect match so I swiftly ordered cravats which matched perfectly. The quality of the material and packaging was superb, the men all loved them and the guests commented on how well the bridal party matched. I also received a lovely text message the day before our wedding from Swagger & Swoon wishing us well which was such a lovely touch and really demonstrates the outstanding customer service. I wouldn’t hesitate to recommend or use this company again!”

Swagger & Swoon 5 star review on 11th August 2023

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Posted 2 years ago

“I would just like to take a moment to express my gratitude and appreciation to the Milan, George and the rest of the swagger and swoon team. Their customer service skills is the best. A huge thank you to the team for replying instantly to my queries and processing my orders to get them to me in advance of my upcoming events: Definitely will be recommending your services to friends and family. Thank you once again.”

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Posted 2 years ago

“the best product thank you so mach!”

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Posted 2 years ago

“the best product thank you so mach!”

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Posted 2 years ago

“We initially ordered swatches which were delivered very quickly and very helpful in deciding our preferred colour. We then ordered multiple ties and pocket squares within a few weeks of our wedding which were initially delayed beyond the standard delivery time and so we became concerned as to whether we would receive them in time. We had received communication from the company by text which made it very easy to raise our query about delivery and after doing so, I can’t fault how amazingly they dealt with providing an update, getting the order completed and shipped to us within a very short space of time and the items were the perfect match, and beautifully packaged. The best customer service I have experienced. Thank you.”

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Posted 2 years ago

“I originally ordered a swatch that I thought was the correct colour to match our bridesmaids dresses but it wasn’t right. I messaged Swagger & Swoon and sent them a photo of the dresses, they were super helpful and sent out a few swatches they thought would be right, these came the very next day and we found our perfect match. I ordered ties and pocket squares and was updated with delivery information via text message and delivery was very fast. I’m extremely happy with our purchase and their customer service was fantastic, would highly recommend!”

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Posted 2 years ago

“Ties went well with the bridesmaid dresses. Looked great thank you”

Swagger & Swoon 5 star review on 17th February 2023

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Posted 2 years ago

“Communication was great throughout the whole process. Messages were sent to ensure we were happy with the swatches and sent more for free. Text messages were sent to update us on the process of our order and very quick to respond. Price is very reasonable and quality is fantastic. Delivery was quick and very pleased with our order. Staff were really thorough and ensured we were happy with our order.”

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Posted 2 years ago

“Amazing customer service, quality, price and fast delivery. 5 stars is not enough!”

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Posted 2 years ago

“So happy with the ties we received for our wedding by swagger and swoon. The swatches arrived within a couple of days and even though I was late ordering the ties (as you need to allow a few weeks for delivery, as they are made to order) the swagger team work with you and are quick to email back and help make sure they are with you for the date you need them, ours actually arrived a week early. We ordered sage green for the groomsmen and rose gold for the groom, the colours matched perfectly and the quality of the ties are fab. Thankyou swagger and swoon x”

Swagger & Swoon 5 star review on 9th October 2022

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Posted 2 years ago

“So impressed with our ties! Very quick service and was kept updated along the way. Colours match perfectly with my flowers”

Swagger & Swoon 5 star review on 15th September 2022

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Posted 3 years ago

“Got samples sent out first so I could match my dresses, Ties were perfect and of good quality. Extremely helpful customer services from start to finish. I noticed I was a tie short 2 days before my wedding and they sent one out next day delivery for me. Would use again and would recommend.”

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Posted 3 years ago

“Absolutely brilliant service and superb quality. Ordered for our wedding ties they staff were so helpful especially Jus. We needed to change them for thin ties our fault and they moved heaven and earth to get them in time for our wedding in Mexico. Thanks so much and cannot recommend them enough.”

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Posted 3 years ago

“Fantastic service from start to finish and our wedding ties are fantastic!!”

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Posted 3 years ago

“Really easy to communicate with and great quality ties!”

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Posted 3 years ago

“Great Customer service, they were more than helpful to get me the right colours for the ties that I wanted, they are made with lovely material. Now all I need to do is get married next month :D”

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Posted 3 years ago

“Best customer service ever received! I ordered some ties to which they didn’t match how we wanted so I emailed with my colour match problem to which Hannah could not be more helpful! Emails back and forth within minutes to help us match perfectly and sent us some samples and finally got just what we wanted. Thanks again!”

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Posted 3 years ago

“Excellent service, advice, and product. they doggy bow was particularly lovely and the company went a step further in having a message embroidered on the bow for us. Im sure without the help of the guys in this company we would still be trying to find a match to the colour we needed. Response to questions was instant and the ties etc were delivered within the time stated. Daughter was over the moon with the product. Highly recommend this company. The 'swatches' were a great way to start our journey looking for ties etc.... Thank you guys.”

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Posted 3 years ago

Swagger & Swoon is rated 5.0 based on 1,397 reviews