Swagger & Swoon Reviews

Name: Swagger & Swoon
Address: Threadpepper Ltd, Nicholas HouseHeath ParkMain RoadCropthorne WorcsWR10 3NE, Worcestershire
Rating: 4.96

5.0 Rating 1,397 Reviews

99 %

of reviewers recommend Swagger & Swoon

Company Reviews

Metrics

Info

5.0

Based on 1,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Swagger & Swoon:

Delighting brides and grooms for over a decade, Swagger & Swoon is the UK's largest online groomswear specialist, and winner of Best Groomswear in the UK Wedding Awards.

Visit Website

Phone:

01386 293 293

Email:

service@swaggerandswoon.com

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Swagger & Swoon 5 star review on 28th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We couldn't recommend Swagger & Swoon more! Customer service was excellent throughout and we found the process so easy. First we ordered swatches and then we ordered a couple of ties as we couldn't decide between two shades. We were easily able to return one of the ties and then we ordered the rest of what we needed in the correct shade. We ordered ties and pocket squares for the groom, groomsmen and our dads. An added bonus was that we could order a doggy bow tie for our Labrador that matched perfectly. All were of such high quality and they looked amazing! Thank you so much!”

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Posted 1 year ago

“I ordered two tie and pocket squares from swagger and swoon . Unfortunately we decided the colour was just too bright for the suit . I corresponded with customer service and was advised I could return for exchange or refund. we chose another colour . Unfortunately my OH didn t like the second colour … but Swagger and Swoon said No Problem and I was able to return for a full refund which was processed promptly. Very impressed with the customer service and will certainly recommend to my friends 😁”

Swagger & Swoon 5 star review on 23rd March 2024

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Posted 1 year ago

“The quality of the product is fantastic and the service, contact and updates was outstanding. I'll most definitely be recommending to family and friends!”

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Posted 1 year ago

“Customer service is absolutely phenomenal. I ordered a tie and pocket square set, and before dispatching I was contacted to make sure I’d seen a fabric sample so that I was absolutely sure I liked the colour. Any other company would have dispatched without checking and I think these guys 100% go the extra mile. Will definitely use them again!”

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Posted 1 year ago

“Wow, such amazing customer service & quality products! Ordered a tie to try with our wedding suits without realising they did a test swatch service, was immediately emailed asking if I’d like a swatch sent out to me before proceeding with ordering just the 1 tie. Was then emailed again a few days after delivery of the swatch to make sure I was happy and to continue with my order. Once the tie has been received (and approved by fiancé!) will be ordering more as well as ordering additional cavani waistcoats through them rather than direct through cavani like we have done previously as I’m so impressed with these guys!! You’ve got yourself a loyal customer! Thanks again to George & Petra.”

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Posted 1 year ago

“I could not find the colour i wanted so they advised a lot of the swatch samples that are similar to the ones i thought i needed. It was great service, the bridesmaids were so impressed i was able to colour match the ties and bow tie so well to their dresses! Service was amazing and they made the whole process seamless.”

Swagger & Swoon 5 star review on 18th December 2023

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Posted 1 year ago

“We were very happy with our ties the looked fabulous and your service was amazing Thankyou so much”

Swagger & Swoon 5 star review on 15th December 2023

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Posted 1 year ago

“Such a simple idea and solution to easily colour matching accessories for my wedding. I thought I knew the colour and fabric I wanted, until I got various samples! Then o was able to order knowing that the finish product would be exactly as I wanted. Beautiful quality too and even got a ‘good luck’ text on the day.”

Swagger & Swoon 5 star review on 10th November 2023

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Posted 1 year ago

“The colour of the bow ties we chose for my husband and his best men was absolutely perfect! And the quality excellent. The team at Swagger and Swoon were great at keeping us updated when the bow tie was being produced, finished and sent out. Feels like a really personal service! And great value. I would definitely order from them again!”

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Posted 1 year ago

“Fantastic company. Matched up really well. Very friendly and strives for the best customer service! Would definitely recommend to anyone and 100% use again.”

Swagger & Swoon 5 star review on 19th October 2023

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Posted 1 year ago

“Truly excellent service. Four swatches sent immediately, perfect colour match and a lovely tie sent in time for our wedding. Great communication really helpful and I spoke to a lovely person on the phone. Thank you.”

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Posted 1 year ago

“We ordered ties and pocket squares for 8 people for our wedding which were all amazing quality and came really quickly considering they are made to order! They kept us up to date throughout the process. We had really struggled to find a colour that matched the bridesmaids dresses, so we ordered a few swatches which helped so much.”

Swagger & Swoon 5 star review on 12th October 2023

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Posted 1 year ago

“S&S were exceptional help when providing samples and colour matching. I was after a very specific taupe coloured tie & pocket square to match bridesmaid dresses and compliment a check waistcoast. Updates from the workshop put my mind at ease and turnaround was quick, even when I needed a last minute pocket square after miscounting. George in particular was a great help and the final products of good quality. Would not hesitate to recommend to others.”

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Posted 1 year ago

“So so impressed with Swagger and Swoon. The ties we ordered for our wedding were perfect and such good quality. I later ordered a sash for my daughter and the customer service team were great in making sure it still matched the ties. Highly recommend!!!”

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Posted 1 year ago

“Overall I was very pleased and impressed how well the ties and bow ties matched my bridesmaid dresses. It was no trouble for them to send out multiple samples to help match, great communication and delivery was great as-well. Thanks you very much.”

Swagger & Swoon 5 star review on 6th October 2023

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Posted 1 year ago

“Really good quality ties for our wedding a few weeks ago. I couldn’t find the colour we wanted and was recommended Swagger and Swoon. Great customer service throughout and even emailed to wish us a happy wedding day! Would 100% recommend and would use them again”

Swagger & Swoon 5 star review on 5th October 2023

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Posted 1 year ago

“What a fantastic company to work with in the build up to our wedding. The whole process was easy from start to finish. The website is easy to navigate and the sensibly priced swatches allowed me to choose the exact colour and pattern for ties and pocket squares. The responsiveness and communication from the team were second to none. I couldn't recommend Swagger and Swoon highly enough - they will eliminate any stress around ordering Groomsmen accessories and provide you with high quality goods at very reasonable prices.”

Swagger & Swoon 5 star review on 25th September 2023

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Posted 1 year ago

“Great quality and service from Swagger & Swoon. Also great communication keeping me up to date on progress. I made an error with my order and they did everything they could to get another tie out to me in time for us to fly out for our wedding at very short notice. Would 100% recommend them. Thank you again!”

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Posted 1 year ago

“Brilliant service from Swagger and Swoon with ties and pocket squares for wedding party. Really good quality and great communication. Highly recommended 👏”

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Posted 2 years ago

“One of the best companies I have ever dealt with. Great customer service from start to finish. They helped me pick out the perfect bow tie and pocket squares to match my bridesmaid dresses and the match couldn’t have been better! Brilliant communication including wishing us a great wedding day and following up after the event. Highly recommend this company - don’t hesitate if you are thinking of using them!”

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Posted 2 years ago

Swagger & Swoon is rated 5.0 based on 1,397 reviews