Supplemented.co.uk Reviews

Name: Supplemented.co.uk
Rating: 4.71

4.7 Rating 6,490 Reviews

85 %

of reviewers recommend Supplemented.co.uk

4.7

Based on 6,490 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Supplemented.co.uk:

Supplemented.co.uk is an online store selling vitamins, minerals and food supplements.

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Supplemented.co.uk 5 star review on 4th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery came in plastic bag, which is not recyclable.”

Helpful Report

“It is not easy to cancel the subscriptions from the mail . One should be able to cancel it from the website as when my emails get fully I meed to delete my emails . Also it is not easy to delete the subscription if one is not good with phones and I. T. I ordered online and joined the sub online so II should be able to delete my subscription online which makes it easy for me”

Helpful Report

“I ordered Starflower capsules as they were on clearance offer. Buy 2 get one free. Lol I received them. I always check expiry date the packs were 90 days supply and expired 2027 April!! I complained and the response I got was it was clearance sale. How was I meant to know the date for something is going be short dated sent. Then I was told well you got but two get one free!! What a great customer service NOT!!! Please sort your attitude out!! Disgraceful”

Helpful Report

“It is difficult to cancel or change the date of orders that are on repeat. I had a large stock of cod liver oil yet I still got a delivery even though I requested that I would tell them when I was getting short. Hopefully I have cancelled the repeat order permanantly. Otherwise I am very happy with the service.”

Helpful Report

“Obviously there is no way of me knowing the purity of the product without a chemical analysis. However, I do not like either of the 2 I got, NMN nor resveratrol because they come in big white capsules, meaning if I am swallowing them, I am swallowing 2 capsules with are bovine gelatine. I am vegan and the product is marketed with imagery reminiscent of plants; green with a leaf logo. I find that deceptive when there seems to be more beef in it than supplements. I will need to remember not to buy this again.”

Helpful Report

“My order took 14 days to arrive I chose an uk company thinking delivery would be swift I use Nutrition Geeks a lot They are super swift with orders So not entirely happy Dissappointed”

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“At first I thought these pills were having a positive effect, but now i fear we are back to normal!”

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“Ineffectual and sadly a waste of money.”

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“The online service for managing repeat orders is ineffective. I have postponed the next Berberine order, I got an email confirmation of postponing and a second email comes up showing that it will be despatched. This has happened twice in a row.”

Helpful Report

“The capsules are smaller (half the size) than other suppliers. Be carful to check the capsule size when comparing prices. Unsurprisingly it’s not made very clear”

Helpful Report

“WARNING - no option to cancel an individual order. Oh dear. I have just noticed this invitation to provide a review, because apparently “my opinion matters”. As a repeat customer, I have ordered successfully many times, without issue, as far as I remember. However, a few weeks ago I made an order because I believed I urgently needed to restock a particular item. Just a few minutes later, I found some packets I had previously ordered, and realised I did not need the item after all, as I had plenty of stocks. So I immediately went to the website to attempt to cancel the order. However, after much searching, I could not find any option to cancel the order. There was also no phone number to call, to cancel the order. Therefore, I replied to the confirmation email, to cancel the order. As it was normal office hours I had hoped this might be sufficient. However, I then subsequently received follow-up emails from supplemented, and from their fulfilment partner. Each time I replied, stating I had cancelled the order. I had no replies to any of these emails, and the order progressed, as if I had made no cancellation whatsoever. I had to keep deferring delivery, via the delivery tracking option, in order to prevent delivery. Eventually, a subsequent email of mine was replied to, but rather than addressing the issue at hand, I simply received a load of irrelevant information and links about repeat subscription orders. There was then a drawn out series of emails over the following few weeks until eventually the order was refunded, but minus the delivery charge. Given the extremely poor customer service up to this point, including the original lack of a cancellation option or a phone number to call, I would have thought it would be the least they could do to include a refund of the delivery charge, as I had requested. A genuine decent customer service team would have realised my experience was completely unsatisfactory, and would have included a voucher as well, as an apology for my experience. I note that this review should apparently attract a small 10% discount voucher, so we will see if this materialises. Yours in frustration and hope.”

Helpful Report

“I'd like to give a better score as I've ordered from this site before with no issues but this time I've ordered something that says delivered but I haven't received it. I emailed the email address given and got a short and unhelpful response 3 days later stating the item had been delivered... why would I contact you if I had the item? I've asked for a replacement or refund (whichever is easier) and I'm still waiting for a reply. This experience has put me off ordering with supplemented in the future.”

Helpful Report

“2nd time of asking for delivery via Royal Mail and once again delivered via courier! Courier failed to deliver when they promised to but did leave our parcel in our doorway the following day. Other than this, products are first class, it’s just the service is poor.”

Helpful Report

“Having placed an order and after it didn’t arrive I then spent two weeks chasing/writing emails.. it finally arrived !!”

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“Not great. Not impressed.”

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“It won't pay my discount of 10pc why”

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“Purchased guarana didn’t agree with me will try a different supplement”

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“Been ordering from this website for a year with no issues, however my last order never came due to the changing of my address. Once I notified the help centre, they were reluctant to help me and rectify the issue.”

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“It gave me severe headache so had to discontinue.”

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“The delivery was fast and easy. However, I wrote a product review on the astaxanthin supplements, saying that they have a foul and fishy taste and smell. However this review was never published. So not very transparent.”

Helpful Report

Supplemented.co.uk is rated 4.7 based on 6,490 reviews