Supplemented.co.uk Reviews

Name: Supplemented.co.uk
Rating: 4.72

4.7 Rating 5,669 Reviews

84 %

of reviewers recommend Supplemented.co.uk

4.7

Based on 5,669 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Supplemented.co.uk:

Supplemented.co.uk is an online store selling vitamins, minerals and food supplements.

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Supplemented.co.uk 5 star review on 4th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rate Supplemented very highly for the following reasons: Clear website. Easy to navigate around. Excellent. Simple clear packaging. Excellent. Efficient ordering and swift delivery. I am not bombarded every day by cajoling emails. Because all the above is so good, I feel I can trust Supplemented to provide good quality products to me.”

Helpful Report

“Supplemented in general provide good strength products at a reasonable price. Sometimes detail is missing regarding extract concentrations and actual content, querys to customer services are often ignored.”

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“Have purchased a few of the supplemented products, and so far they seem pretty good. Using these to support osteoarthritis in knees. Early stages and hoping to see some improvement in the coming weeks.”

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“Excellent price and very fast delivery. Would recommend.”

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“Always good deliveries. Good prices too Easy to use website”

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“Refundef promptly after delivery issue”

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“Great products at reasonable prices”

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“I like the minimal packaging and low prices. Some of the supplements I can't use because of contents. I find their 5-HTP very good.”

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“The only place, I purchase supplements. The price is excellent The posting is prompt. That products are perfect.”

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“WARNING - no option to cancel an individual order. Oh dear. I have just noticed this invitation to provide a review, because apparently “my opinion matters”. As a repeat customer, I have ordered successfully many times, without issue, as far as I remember. However, a few weeks ago I made an order because I believed I urgently needed to restock a particular item. Just a few minutes later, I found some packets I had previously ordered, and realised I did not need the item after all, as I had plenty of stocks. So I immediately went to the website to attempt to cancel the order. However, after much searching, I could not find any option to cancel the order. There was also no phone number to call, to cancel the order. Therefore, I replied to the confirmation email, to cancel the order. As it was normal office hours I had hoped this might be sufficient. However, I then subsequently received follow-up emails from supplemented, and from their fulfilment partner. Each time I replied, stating I had cancelled the order. I had no replies to any of these emails, and the order progressed, as if I had made no cancellation whatsoever. I had to keep deferring delivery, via the delivery tracking option, in order to prevent delivery. Eventually, a subsequent email of mine was replied to, but rather than addressing the issue at hand, I simply received a load of irrelevant information and links about repeat subscription orders. There was then a drawn out series of emails over the following few weeks until eventually the order was refunded, but minus the delivery charge. Given the extremely poor customer service up to this point, including the original lack of a cancellation option or a phone number to call, I would have thought it would be the least they could do to include a refund of the delivery charge, as I had requested. A genuine decent customer service team would have realised my experience was completely unsatisfactory, and would have included a voucher as well, as an apology for my experience. I note that this review should apparently attract a small 10% discount voucher, so we will see if this materialises. Yours in frustration and hope.”

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“Excellent service and and a fab product.. no issues at all and a fast delivery service”

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“Supplements took a little while to arrive but apparently this is usual with postal service.”

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“They arrived quickly and I hope that over the long term they will keep me fitter longer. The lions mane has a noticeable effect on my cognitive abilities.”