Superfooduk Reviews

Name: Superfooduk
Address: 148 Great North Road, 148 Great North Road, Hatfield
Rating: 4.33

4.3 Rating 1,527 Reviews

90 %

of reviewers recommend Superfooduk

4.3

Based on 1,527 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Superfooduk:

We are an online reseller of health food, vitamins & minerals, alternative therapeutic products and organic & natural beauty products since 2005.

Visit Website

Phone:

01707260233

Email:

parit@superfooduk.com

Location:

148 Great North Road,
148 Great North Road
Hatfield
AL95JN

Write Your review

Tell us how Superfooduk made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superfood emailed me on Wednesday 31st May to say that my order 71227/280517/14 status had been updated to...DISPATCHED, but the goods didn't arrive until Friday 9th June (9 days later) even though I live within about ten miles of Hatfield. Meanwhile I'd had an email saying that I'd "forgotten" to review my purchase, so I wrote to their sales team on 7th June to point out that I was being asked to review goods that hadn't yet arrived and even now (13th June) have had no reply. Admittedly the goods did arrive in the end and were what I'd ordered, but this is not good service: at best, just about acceptable.”

Helpful Report

Posted 8 years ago

Thank you for the feedback. We have checked (even in our spam folder) and cannot see any emails from you. The order has been sent out been by Royal Mail standard delivery. On 6th June, your parcel came back to us quoting "missorted", it has been resent by Yodel under the tracking number JD0002257847049751 and shows as delivered. Please note, unfortunately deliveries with any carrier do sometimes go missing and there is very little any seller can do in a short time as enquires with the courier or Royal Mail can take time. We always try and ensure that the product which has gone missing can be sent out again in spite of any cost involved. We apologise for any inconvenience caused, and we hope this does not differ you from using Superfooduk in the future. If we can be of any further assistance please don’t hesitate to contact us. Kind Regards, Superfooduk.com

Posted 8 years ago

“Good service. Good price, being free postage and packaging.”

Helpful Report

Posted 8 years ago

“Because I receive what I order, even though it takes a little while.”

Helpful Report

Posted 8 years ago

“Did everything they said”

Helpful Report

Posted 8 years ago

“Good product good prices”

Helpful Report

Posted 8 years ago

“The usual speedy service and a very good price. Thank you.”

Helpful Report

Posted 8 years ago

“Great price and speedy delivery. Superb value for money.”

Helpful Report

Posted 8 years ago

“Price and service good. Speedy delivery.”

Helpful Report

Posted 8 years ago

“No one I can contact with ! And no one answer my emails !”

Helpful Report

Posted 8 years ago

Thank you for the feedback. We have checked and cannot find an email sent by you by using the email address provided on your order. Also, we did contact you on 30th May regarding the Customs fees which might apply. No reply was received. A replacement can by send out by courier. Please let us know if this is acceptable and please let us know if the original shipment is delivered before then. We apologize for the inconvenience and delay. Kind Regards, Superfooduk.com

Posted 8 years ago

“I regularly purchase lactose drops from your site but am appalled that from the last purchase to the most recent there has been a price increase of nearly 50% disgraceful”

Helpful Report

Posted 8 years ago

Our pricing for this Biocare product is comparable to other sellers and we feel we provide good quality and value products. We regret that this was not your impression and offer our apologies. Kind regards, SuperofoodUK

Posted 8 years ago

“i still have not received my item and when i try to go on the website, this fails to load so have no way of contacting them”

Helpful Report

Posted 8 years ago

Our Customer Service representative will contact you shortly to provide the tracking info. Should you have any questions regarding this order, please do not hesitate to contact us via Superfooduk.com website: Customer Support and FAQ . Please accept our apologies for any inconvenience caused. Kind Regards, Superfooduk.com

Posted 8 years ago

“Items I ordered were very competitively priced. They were dispatched & delivered on schedule. Excellent service!”

Helpful Report

Posted 8 years ago

“Very fast delivery, excellent communication. Best price, easy website to use.”

Helpful Report

Posted 8 years ago

“Pleased with purchase well packed and was as discribed thanks would buy again highlwy reccomend.”

Helpful Report

Posted 8 years ago

“Great product, competitive price and speedy delivery. Will definitely be back when we run out”

Helpful Report

Posted 8 years ago

“The delivery was fast”

Helpful Report

Posted 8 years ago

“Efficient delivery, and no extra charge for postage and packing”

Helpful Report

Posted 8 years ago

“Excellent value for money and rapid dispatch with free postage”

Helpful Report

Posted 8 years ago

“It's too early to tell.”

Helpful Report

Posted 8 years ago

“I have ordered twice for the same product. It would be nice if it actually turned up”

Helpful Report

Posted 8 years ago

One of our Customer Service representatives will contact you as quickly as possible. Please accept our apologies for any inconvenience caused. Kind Regards, SuperfoodUK

Posted 8 years ago

Superfooduk is rated 4.3 based on 1,527 reviews