STAY CLEAR OF THIS COMPANY
Was with supanet for years then cancelled subscription.
Have now received a letter from a Supanet Quick Collect Agency for the sum of £1.29 for a router that wasn’t returned in 2012 !!!!
The Account was in my late husbands name and now I’m seemingly have to pay this .
Not only that but that I have to pay £99 for the old router that wasn’t returned in 2012 even though I returned a newer router in 2015.
So now I have to pay £100.29 as they can collect this for up to 6years after you have cancelled your subscription???? It’s in your policy details I believe.
But yet there has not been any communication from Supanet in that 6 years asking for this router until now as it’s nearly the end of the 6 years .
The fact that the letter sent out is only asking for the outstanding Account Balance of £1.29 and doesn’t mention the £99 for a router not returned , was only told about the router when I phoned to pay the £1.29.
Absolutely shocking
It says on the letter that I received if not paid within 15 days legal action will be taken .
I have advised that I will contact my Solicitor.
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