RSMG Limited Reviews

Name: RSMG Limited
Address: 41 Eton Wick Road, ,, Eton Wick
Rating: 4.58

4.6 Rating 1,009 Reviews

90 %

of reviewers recommend RSMG Limited

4.6

Based on 1,009 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01753 293294

Email:

sales@rsmg.uk

Location:

41 Eton Wick Road, ,
Eton Wick
SL4 6LU

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RSMG Limited 5 star review on 24th August 2022

Stephen G

RSMG Limited 5 star review on 8th November 2021

John D

RSMG Limited 5 star review on 8th April 2020

Drew D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service from Progolf online. Very quick to take the money but appauling at delivery and non existent customer service. Paid extra for the tracked delivery (2-3 days) but the goods were not dropped off at the courier until day 5! Don't bother phoning because they will away from the desk or on the other line. Don't bother 'leaving a message and we will get back to you' because they won't. In fact just don't bother.”

Helpful Report

Hi Having checked your order we can see that you did pay for tracked delivery, but unfortunately this was missed by the warehouse. We will of course be refunding you the charge for this. The telephone has been exceptionally busy of late and it is currently taking us a few days longer than usual to respond to messages left. Again apologies that your order was mishandled.

“I have not yet received my Sun Mountain carry golf bag and your shipment tracking of customer purchases is very poor - you should use FedEx or UPS. Would be unlikely to purchase from Sun Mountain at a future date. James Ormonde”

Helpful Report

We use a variety of carriers to ship out orders, delivery timescales vary and are specified with each shipping type. Your shipment was with the UK Islands Carrier which shows a delivery timescale of 4 - 7 Working Days. Tracking numbers are shown against the order in your account area on our web site. From this you can see the progress of your parcel through the courier system. Your Parcel is showing an expected delivery date of today which is 6 working days from your order.

“I have been asked to write a review on a product I haven’t received ☹️”

Helpful Report

Hi Apologies if you have received this before you have received your order. On checking it seems that there has been a slight delay in delivery for your order which we shipped on 28th February due to the adverse weather conditions across the country from the 1st March. Our couriers are now working hard to clear the backlogs. Hopefully when your order arrives you will be happy with it. Many thanks RSMG Sales

“"Golf bag never arrived, when sun mountain were contacted they said it had been delivered and signed for. The time of delivery there was no one at home so no one in the house could have signed and I have no idea where the golf bag is. Sun mountain don't answer the phone and have stopped replying to our e-mails. Very annoyed as we have paid for a golf bag, not got one and getting no help from the company. Might have to contact police as someone is trying to forge our signature."”

Helpful Report

“The winter wheels which I ordered fitted on ok but the wheel with the brake brake is not suitable, I have tried to contact you but not heard anything back, the problem is the brake disc and the summer wheel has 4 screw holes to secure the brake disc, the winter wheel only has 3 screw holes to secure the brake disc plate. This would be ok if the screw holes lined up however they don’t so They are not suitable to use in conjunction with the brake. It would benefit if the wheel came with a suitable disc or the wheels matched the summer wheels so I could secure the brake disc. I am currently away at work so am not able to contact you via phone but if you can communicate via this email to help me with this problem I would very much welcome this. My email address is mark.bumby@gmail.com”

Helpful Report

Hi We did respond to your online message left on the web site stating that a new brake disc that will fit the winter wheels would be posted to you. This should hopefully arrive very soon. Hopefully once you have received this you can review the rating left here :-) Many thanks

“I have not received the order yet - where is it ??”

Helpful Report

Hi UK Mail have attempted delivery on the 7th and 8th September and have left cards requesting you to make contact to re arrange. Can you please call them quoting your delivery reference number.

“Ordered and paid for a golf bag which I knew was on back order. But, after quite a few weeks of not hearing anything I emailed for an Estimated delivery date. The estimated delivery date came and went and after numerous emails, messages via their website and Facebook, I didn't receive a reply and also could not contact them by telephone as it went to answerphone EVERY time I called. Despite leaving answerphone messages, I did not receive any call or correspondence from them. AVOID this company at all costs. I had to go through the bank to get my money refunded. All it would have taken to keep me happy is for them to get in touch to let me know the progress of my order, but I heard nothing.”

Helpful Report

“Have waited about a month now! No way to get in contact with you, no reply what so ever. Feels like a fraud company!!!! Hope to get my packet soon :( (ref SMSCLPVCM)”

Helpful Report

Hi I hope you have received your order now, Royal Mail did seem to take some time to deliver to you in Denmark

“Very disappointed After Two weeks still waiting for delivery”

Helpful Report

“Purchased 2 wheels for SV1 cart, wheels came with 2 wheel bearings missing and plastic cover that protects wheel bearings .Sent 2 emails no reply been trying to ring Sun Mountain UK for about a week but no luck as they do not answer the phone”

Helpful Report

“The replacement part has still not arrived so zero out of ten at the moment.”

Helpful Report

“Hi, Firstly please let me say I’m a massive advocate of Sun Mountain products, I’ve owned several carry bags, after an impulse buy I’m now the proud owner of a Four 5 bag. While reviewing I saw the Zero G belt and thought ‘I’ve got to get one of those’ normally I would have just gone to Amazon but as I came across your UK website I thought I’d pay the premium and order directly from the distributor. As a client service manager for a major US bank I remember once being caught in a perfect storm when the customer receives a request for feedback at the very same time they had a really poor experience, sorry to say today is just such an occasion. I ordered the belt on Thursday 6th FVICMRPCD I paid for express delivery; I followed up using your contact us link on your website to enquire if it was possible to have the belt delivered before the weekend. All the times I’ve used this link I have not received any feedback. Bottom line due to a ‘3 ring circus’ of events it’s now Thursday and I still don’t have my belt. I’m tempering my feedback although working as I do in customer service at the highest level, one of my absolute, no compromise rules is never promise the customer something you can’t or don’t deliver on. Now, maybe through no fault of Sun Mountain my ‘perception’ is you set your customer expectations then fail to achieve them. I’m sorry to be negative and for a customer, who’s only spent £35 I’m sure my feedback could be dismissed as a rant, then disappear through the cracks. However if you court feedback it’s a double edged sword, I would have loved to eulogise how good the experience was and receive a free sticker for my car (which I would have used ) but afraid not. Happy to discuss. Regards Craig Tucknott”

Helpful Report

“I paid for next day delivery and got it over three weeks later”

Helpful Report

Hi When you ordered this on 26th December it was clearly showing as 'Back Order' with an availability date given of the 25th January. We have managed to ship the order to you earlier than this date on the 16th January using express delivery which you paid for.

“Am witholding judgement as I have NOT received the goods as yet. Please reply. Just checked outside and found package thanks.”

Helpful Report

“The bag is fabulous thank you. Plenty space for everything that you'd need to play golf. The full length dividers are fantastic and protect each club perfectly. Thanks.”

Helpful Report

It is unfortunate that mistakes do happen from time to time. A secondary order was placed for your Free umbrella as soon as we were informed that one had not been received.

“Ordered spare umbrella holder. They claimed they posted it three days later. 8 days after that it still hadn't arrived. All attempts to contact them ended in failure. Gave up. Don't touch these people even with your longest club!”

Helpful Report

“I ordered a Sun Mountain Clubglider travel bag for £199 last weekend and paid an extra £10 for the bag to be delivered in 1-2 working days. As we had still heard nothing by today and we are flying abroad to play golf on Monday morning, we called your Helpdesk and left three messages, none of which have been answered. We have also chased the delivery company who claim to have delivered the bag to someone called 'Allen' who signed for the bag, but they wouldn't say where 'for data protection reasons' and were most unhelpful, hanging up when I asked to speak to someone senior. PLEASE REFUND THE £209 IMMEDIATELY as this service is entirely unacceptable. Thank you. Matthew Evans”

Helpful Report

Hi there was an error in the house number your parcel was sent to. We did track this and advise you that it had been inadvertently sent to a near neighbors address. Hopefully this is now safely in your possession.

“Ordered product in December and still waiting for delivery in mid March!!! No explanation and no response to my email enquiring as to status. Im sure the product will be good - when it eventually arrives - but very poor customer service.”

Helpful Report

Hi The Zero G Belt that you ordered was always being clearly shown on the web site as BACK ORDER with a delivery date given of early March, as this is the first delivery to arrive of this new product. All customer emails that are received are sent a confirmation response and are then answered usually within 48 hours, did you receive an automated response from us or just nothing? Many thanks RSMG Sales

“When I placed the order 19 November it was out of stock. Money was taken and back order accepted. I received no further communication until the third week of January when a delivery notification was issued and no information about the order staus was available on the website until then. Given the lack of updates on the staus of my order I had begun to wonder whether I had been the victim of a scam. This is very poor customer service.”

Helpful Report

Hi, we are sorry that you think this is poor customer service. When any product is back ordered from our web site an expected availability date is always clearly stated at point of purchase, in this case this was the 25th January 2016. Our systems only send out updates if there are any changes to the availability date originally given, in this case there were no changes to be advised as the stock arrived on the dates originally advised.

“I eventually received the part ordered some 2 months after placing the order. At no time in the intervening period did I receive any form of communication as to the progress of the order. Not very good customer service.”

Helpful Report

We can only apologise that the spare parts were not available sooner, they were clearly displayed as Out of Stock when you placed your order with no availability date having being advised.

RSMG Limited is rated 4.6 based on 1,009 reviews