RSMG Limited Reviews

Name: RSMG Limited
Address: 41 Eton Wick Road, ,, Eton Wick
Rating: 4.59

4.6 Rating 975 Reviews

91 %

of reviewers recommend RSMG Limited

4.6

Based on 975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01753 293294

Email:

sales@rsmg.uk

Location:

41 Eton Wick Road, ,
Eton Wick
SL4 6LU

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RSMG Limited 5 star review on 24th August 2022

Stephen G

RSMG Limited 5 star review on 8th November 2021

John D

RSMG Limited 5 star review on 8th April 2020

Drew D

Anonymous

Anonymous // 01/01/2019

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“Purchased 2 wheels for SV1 cart, wheels came with 2 wheel bearings missing and plastic cover that protects wheel bearings .Sent 2 emails no reply been trying to ring Sun Mountain UK for about a week but no luck as they do not answer the phone”

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“having had two sun mountain carry bags, now bought a c-130 cart bag which is the same brilliant quality and design”

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“Ordered a replacement mechanism for the buggy which arrived, which was great, thank you. In the same order, the trolley bag did not arrive, apparently out of stock although payment was taken and available at time of order !?!”

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Hi The Microcart cover was shipped at the same time but under a different shipping reference with UK Mail. I will get this shipment traced and email you back through our usual Customer Services system. Many thanks

“Excellent service!”

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“Delivered in time and looks great - haven't used it yet so cannot comment any further.”

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“Quick delivery”

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“Good,but thought u would of sent the middle plastic piece that covers the nut..”

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“Great service received on time & packaged well. Thanks Martin”

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“Spare trolley part ordered easily online, delivered when they said it would be & tracking emails to let me know it was on its way.”

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“Package arrived promptly and well wrapped / protected. Rather than the whole assembly I found I only needed the plastic T-bar. Its not likely the rest of the assembly would break, so maybe sell the T-bars on their own. No instructions were included. What were the four tiny mini-screwdriver-like enclosures for?”

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“Great quality items and super fast delivery which was quicker than stated.”

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“Good quality and delivery service but better description of parts and fitting instructions would be useful, either on the web site or delivered with the parts. What looked like Allen screws turned out to be pop rivets - not much use if you don't have a pop rivet gun.”

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“Cheap Price, fast delivery,”

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“The replacement part has still not arrived so zero out of ten at the moment.”

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“Zip had broken on my wifes hood for her golf bag trolley. No replacement available, but suggested Rain Hood, was just what she wanted. Elastic top no stud fastening. Good waterproof zip.”

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“Did not received my delivery yet beaucse of problems with the local courier. Wrote several emails to RSMG and didn't got any feedback. Very disappointig.”

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“Gr8 style,lightest bag I've ever had and waterproof aswell, what more do you need.”

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“Item as described but £5 postage which took a week to arrive”

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“Hi, Firstly please let me say I’m a massive advocate of Sun Mountain products, I’ve owned several carry bags, after an impulse buy I’m now the proud owner of a Four 5 bag. While reviewing I saw the Zero G belt and thought ‘I’ve got to get one of those’ normally I would have just gone to Amazon but as I came across your UK website I thought I’d pay the premium and order directly from the distributor. As a client service manager for a major US bank I remember once being caught in a perfect storm when the customer receives a request for feedback at the very same time they had a really poor experience, sorry to say today is just such an occasion. I ordered the belt on Thursday 6th FVICMRPCD I paid for express delivery; I followed up using your contact us link on your website to enquire if it was possible to have the belt delivered before the weekend. All the times I’ve used this link I have not received any feedback. Bottom line due to a ‘3 ring circus’ of events it’s now Thursday and I still don’t have my belt. I’m tempering my feedback although working as I do in customer service at the highest level, one of my absolute, no compromise rules is never promise the customer something you can’t or don’t deliver on. Now, maybe through no fault of Sun Mountain my ‘perception’ is you set your customer expectations then fail to achieve them. I’m sorry to be negative and for a customer, who’s only spent £35 I’m sure my feedback could be dismissed as a rant, then disappear through the cracks. However if you court feedback it’s a double edged sword, I would have loved to eulogise how good the experience was and receive a free sticker for my car (which I would have used ) but afraid not. Happy to discuss. Regards Craig Tucknott”

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“Good service, speedy delivery - only issue was there were only 3 bolts included in the pack, not 4 - good job I could reuse the old ones!”

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RSMG Limited is rated 4.6 based on 975 reviews