RSMG Limited Reviews

Name: RSMG Limited
Address: 41 Eton Wick Road, ,, Eton Wick
Rating: 4.59

4.6 Rating 975 Reviews

91 %

of reviewers recommend RSMG Limited

4.6

Based on 975 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01753 293294

Email:

sales@rsmg.uk

Location:

41 Eton Wick Road, ,
Eton Wick
SL4 6LU

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RSMG Limited 5 star review on 24th August 2022

Stephen G

RSMG Limited 5 star review on 8th November 2021

John D

RSMG Limited 5 star review on 8th April 2020

Drew D

Anonymous

Anonymous // 01/01/2019

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“Very good service and quick delivery.”

Helpful Report

“Received my order promptly and safely; unfortunately I ordered the wrong product, no fault of sunmountain. I will be returning but will read the product list carefully.”

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“I purchased the brake assembly for the sun mountain micro cart and it arrived and was installed in an hour. Easy to fit, although the instructions were not easy to follow. So happy to have a brake system on my cart again.”

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“Great product, great service, Sun Mountain always make quality products and this is no exception. They are not the cheapest but you get what you pay for. Purchased online which was painless and it arrived as promised a few days later.”

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“The after service for the four wheel golf trolley ( we have 4 ) is not good !!. The top plastic latch is flimsy and breaks easily and is now no longer available. The lower latch is also easily broken even with careful use. We ordered three new yellow ones and I was not told they were out of stock. Two weeks later I tried again and discovered that only pink were available so then I had to reorder and had great difficulty cancelling the original order on the web site. I eventually spoke to a customer service guy who was very pleasant but suggested that we were not careful enough when putting the trolley up--- not so !!. I like the four wheel trolley which acts as a walking aid especially after post op hip replacements. Please keep the spares available as I do not need to replace the trolley even after 8 years. The pink lower assembly has now been replaced on two trolleys which was quite difficult but they now work perfectly. With regards Pauline Bown”

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“The Sun Mountain Combo trolley and bag is what I have been looking for since playing golf. Messing around trying to strap bags onto trolleys that don't fit is finally over. This Combo is well made and easy to setup and use. Used it for the first time and it aroused a lot of interest from fellow golfers.”

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“Kept me informed on availability of replacement part and once in stock, received within a few days. Excellent service. Thank you.”

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“Great product, good service.”

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“The cable that was provided was not the same that I had already on my speed cart, it didn't fit as it couldn't be secured at one end so was absolutely useless, waste of my money.”

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“Excellent service. Speedy response and delivery”

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“Order arrived promptly and as expected. Used golf cart for first time today and performed as expected while of course looking great. Very pleased so far.”

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“The product was exactly as described, at a competative price and accompanied by a free gift. The original package's security tape had been opened and resealed with poor quality transparent adhesive tape either at or after despatch but the contents were complete and undamaged.”

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“Arrived on time and product easy to fit.”

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“Availability of spares.”

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“Would have been excellent but they were out of stock of what I required, however the alternative I ordered arrived as expected.”

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“My second Sun Mountain bag ( the first is over ten years old and still serviceable but a bit well used ) - excellent carry bag would not buy any other brand. Excellent service from Sun Mountain UK. Full choice of all the bag colours and models. Delivered within two days. Would recommend and would certainly use again.”

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“Striking and modern design with practicality for the British weather”

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“I placed my order and money was taken from my account on 1st April, However it took 9 days just to post my parts out ( I wanted these parts so i could use my trolley on the 8th!) When the item arrived the plastic sheath that surrounds the brake cable has got a section that has worn away and the cable can be seen .”

Helpful Report

“Total lack of information regards delivery other than shipped. No date given when it will arrive, or by which courier and no time slot. This is unacceptable given the tracking service offers by a lot of couriers.”

Helpful Report

We are sorry that you feel there was a lack of information regarding delivery of your order. When we ship the order we also provide the email address you have given so that our carriers can send you an email with the estimated delivery slot for your order. If you did not receive this email we can only apologise for this and we will investigate why with our carriers.

“Told by Sun Mountain carry bag on Myhermes delivery van monday early am, it was not delivered. I live approx 2 miles from depot. Spoke to salesman at SM who said he wd investigate problem and let me know outcome, he didn't. Tried phoning Myhermes as advised but put on hold at a cost until I gave up. Today (wed) goods delivered, badly damaged box, not opened parcel yet, it's a gift. May return goods to SM if not satisfactory condition. A poor service.”

Helpful Report

We are sorry you feel that this has been a poor service. We have dispatched the goods at the earliest possible time to you. Unfortunately it seems that the carriers have experienced some issues getting the delivery to you. We will take the delivery issues up with the courier service as it seems that they did not do a very satisfactory job on our behalf this time. An email was sent to you from us yesterday morning advising that the couriers had now confirmed that delivery would be made today (11/04/18). We hope that all is well with your purchase once you open the packaging, if there are any issues please let us know.

RSMG Limited is rated 4.6 based on 975 reviews