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StressFreeCarRental.com Reviews

4.6 Rating 6,761 Reviews
94 %
of reviewers recommend StressFreeCarRental.com
Company Reviews Metrics Info
4.6
Based on 6,761 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read StressFreeCarRental.com Reviews

About StressFreeCarRental.com:

Stressfreecarrental.com is a new business with a new approach to car rental. The business was born out of our personal frustration with the process of renting a car.

Our mission is to simplify the process, providing customers with complete transparency and the best deals from the worlds most trusted car rental companies.

Visit Website

Location:

125 Deansgate,
Manchester
Manchester
M3 2BY

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
GIL TEDESCHI
Verified Customer
“so far all is good price insurance detales and all”
Helpful Report
Posted 3 months ago
Kimberly Robinson
Verified Customer
“No way to speak to an actual person”
Helpful Report
Posted 5 months ago
Steffen Hoffmann
Verified Customer
“They dit scammed you at the counter, had to pay way more then booked online”
Helpful Report
Posted 6 months ago
Xiaomei Huang
Verified Customer
“Álamo service is tereible”
Helpful Report
Posted 6 months ago
Mahamudul H Jahid
Verified Customer
“many hackers”
Helpful Report
Posted 7 months ago
Philip Caschera
Verified Customer
“.”
Helpful Report
Posted 9 months ago
Bogdan Marica
Verified Customer
“i have an delay for flight and now i need to wait 6 hours to open office? you must be kidding. and they charge 40€ for off hours ? when?”
Helpful Report
Posted 9 months ago
Sameir Jalal
Verified Customer
“not great”
Helpful Report
Posted 1 year ago
Hello Sameir, Thank you for taking the time to leave us a review and I am sorry to hear of your disappointment. I have reviewed our online communication channels (both online chat and email) and unfortunately it doesn't look like at any point you contacted us to provide a reason our your dissatisfaction. We value all feedback so if you would like to contact us directly to advise what part of the experience you felt did not meet your expectations then we would be more than happy to look into the matter. Stress Free Car Rental Customer Support Team
Posted 1 year ago
John Owens
Verified Customer
“Renting through Stressfreecarrental has been nothing but STRESSFUL. Tempest who were the car company have not only charged me nearly 4 x the price, but also charge a refuelling fee, even if you have fully refuelled. I contacted stressfreecarrental, who haven't even bothered to email me back.”
Helpful Report
Posted 1 year ago
Hello John, I am very sorry to hear of the issues you experienced on collection of your rental car with Tempest Car Hire at Cape Town. I can see that our online Customer Support Team have already escalated the discrepancy in rental charges with both the Tempest Customer Service Team and also directly with our Tempest & Europcar Account Manager since this is a mistake on their part and as soon as they respond, we will be back in contact with you directly. We completely understand your frustration and I can assure you that the matter is being dealt with at the highest level. If in the meantime, there is anything further we can assist with then please do contact us again by emailing help@stressfreecarrental.com. Thank you for your patience and understanding. Stress Free Car Rental Customer Support Team
Posted 1 year ago
Ionut Razvan Mireanu
Verified Customer
“Yes...i had the option to leave the car at Mariot Hotel in Lisbon and the booking changed after in Lisbon airport. It should be a nice gesture to corect this mistakes because it is not normal to say one thing and after we pay change the booking.”
Helpful Report
Posted 1 year ago
Arash Habachi
Verified Customer
“Best price”
Helpful Report
Posted 1 year ago
John LOOSER
Verified Customer
“Parking at the airport? Don't need it”
Helpful Report
Posted 1 year ago
Hello John, Thank you for choosing to book your car rental through us on our website and I am sorry that you felt the need to leave us a negative review. We do have a lot of customers who choose to park their own cars at airport destinations before they fly on holiday and as a result provide an optional way for them to book this through our website, if they choose to with some discounted rates. This is the first negative review we have had as a result of this but I will ensure that your comments are feedback to the relevant team. Stress Free Car Rental Customer Support Team
Posted 1 year ago
Nicholas Daniolos
Verified Customer
“Careful if booking for a car less than 48 hours away. Read the fine print. They won't cancel your booking even a minute later after you pay. Horrible company!!!”
Helpful Report
Posted 1 year ago
Hello Nicholas, Thank you for taking the time to leave us a review and I am sorry to hear of your disappointment. In regards to our cancellation policy, we are very clear and transparent throughout our website, on all quotes and at every stage of the booking journey that you can cancel free of charge up until 48 hours of your car rental collection date and time. Any cancellation request that falls within 48 hours of your booked collection date and time, does mean that any upfront payment made on our website is non-refundable. We again advise of all of this information very clearly in your booking confirmation email as detailed below: Cancellation and Refund policy: You can cancel your booking for free anytime up until 48 hours before the rental start time. Car rental companies do not allow cancellations once within 48 hours of collection so no refunds for your car hire will be possible after this time. To cancel please sign in to the Manage My Booking page with your email address and your booking reference number. Stress Free Car Rental Customer Support Team
Posted 1 year ago
Hardik Patel
Verified Customer
“Automatically charged for insurance.”
Helpful Report
Posted 1 year ago
Hello Hardik, Thank you for taking the time to leave us a review and I am sorry that you felt the need to leave us one star. I can see that our online Customer Support team have explained to you the process and at what stage you chose to add our 'Essential Cover' insurance. At any point up until the rental collection date and time, you can cancel this additional insurance policy and we issue a full refund within 24 hours. In regards to our optional excess protection insurance, you would have had to select a tickbox, confirming that you wanted to add our 'Essential Cover' to your booking. We also breakdown the pricing and summarise exactly what is included in your booking, in terms of extras and any additional insurance selected throughout the booking journey and also on the payment page. It would be your responsibility as the customer, to review and check over all of this information and you did request to add insurance to your booking. As a result payment for this is taken at the time of the booking and by confirming your booking, you are accepted this. If you would like any further clarification please do get in contact with our online Customer Support Team by emailing help@stressfreecarrental.com and we would be more than happy to clarify for you. Stress Free Car Rental Customer Support Team
Posted 1 year ago
Wouter Hemel
Verified Customer
“Unclear about waiving of excess amounts (says 0 with basic coverage; but in fact is 1,500.)”
Helpful Report
Posted 1 year ago
Hello Wouter, Thank you for taking the time to leave us a review and I am sorry to hear that you felt the information we provided was unclear in terms of the excess against your booking. We do clearly advise of the excess amount in both the rental terms prior to booking and also confirm this in your booking confirmation email as detailed below: Cover Information Your rental includes Easirent's Relax Zero cover. This has reduced the size of the security deposit to £50 (plus fuel deposit) which will be held on your card when you collect your vehicle. With this cover there is no excess to pay on standard damage or theft claims. If you would like any further clarification please send an email to help@stressfreecarrental.com and we would be more than happy to assist. Stress Free Car Rental Customer Support Team
Posted 1 year ago
Adam Charleston
Verified Customer
“Absolute Scammers!! Beware”
Helpful Report
Posted 1 year ago
Hello Adam, I am sorry to hear of your disappointment that has resulted in you providing us with a negative review. After reviewing your enquiry, I can see that you booked a rental car through us but did not check to see if debit card was an available payment option. Unfortunately against your particular booking, debit cards are not an accepted payment type and this was both advised prior to making the booking and post booking in your booking confirmation email, as detailed in the information provided below: Collection Requirements When collecting your vehicle you'll be required to show the following: At time of pick-up, the following physical documentation issued in the main driver´s name must be presented at the rental desk: Reservation confirmation reference number (Voucher where applicable) Valid Passport/or ID card Valid Driving License Valid Credit Card in the same name as the driver license Fiscal Code (applicable for Italian customers with destination Italy) Credit card PIN CODE We do also provide a filter that allows you to select your required payment card type on our search results webpage. Stress Free Car Rental Customer Support Team
Posted 1 year ago
Alex Frawley
Verified Customer
“couldnt use normal card”
Helpful Report
Posted 1 year ago
Hello Alex, Thank you for choosing to book through our website and I am sorry that based on your experience you felt the need to leave us a one star review. Our Customer Support team has looked into this and our payment processing system did try to process the payment using your original payment card but your bank had blocked this unfortunately. Please see the notification we received in our payment system: The customer's bank declined that payment, it directed Stripe to block future attempts. Oct 11, 2022, 11:17 AM We would advise contacting your bank for them to investigate further for you. Stress Free Car Rental Customer Support Team
Posted 1 year ago
JOSEPH SIMONI
Verified Customer
“YIO”
Helpful Report
Posted 1 year ago
Hello Joseph, Thank you for taking the time to leave us a review and I am sorry to hear that you felt the need to only rate us a one star. Since you did not leave any comments, other than YIO (which i am unsure what this means), please do get in contact by emailing help@stressfreecarrental.com and we would be more than happy to address any concerns you may have. Stress Free Car Rental Customer Support Team
Posted 1 year ago
Luc GRUSON
Verified Customer
“very easy, good ergonomy, good information and security”
Helpful Report
Posted 1 year ago
Mousa Yousif
Verified Customer
“2 hours in future is not convenient”
Helpful Report
Posted 1 year ago
Hello Mousa, Thank you for taking the time to leave us a review and I am sorry to hear that you were not happy with the lead time to book a rental car on our website. The reason we need to have this lead time built into both our system and the car rental providers systems is to ensure that the search results are as accurate and real time in terms of availability as possible. If we reduced this, there would be a risk that you go to make a booking and once the booking is confirmed with the rental company, the vehicle is no longer available. This is standard across the car rental industry as a whole and as a result you would not be able to book a car under this lead time on any other broker or car rental companies websites themselves. If there is anything else that we can help with, please do get back in contact by emailing help@stressfreecarrental.com Stress Free Car Rental Customer Support Team
Posted 1 year ago
StressFreeCarRental.com is rated 4.6 based on 6,761 reviews
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