Name: StressFreeCarRental.com
Address: 125 Deansgate, Manchester, Manchester
Rating: 4.61

“indirect service and to take money without your permission for me to go to the car and almost hitting information it has really bad experience with these guys look like scam company”

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Posted 3 years ago

Hello Hatem, Thank you for taking the time to leave us a review and I am sorry to hear of your disappointment. I have checked over all of our communications channels and unfortunately you did not contact us at any point to advise of any issues you were experiencing. When making a booking on our website, we very clearly breakdown the payment required to secure the booking both prior to collecting the car and we also advise of any remaining car rental balance due on collection of the car at the rental desk. Furthermore, we also include a breakdown of any further payments if you have chosen to add our excess protection insurance or any extras. Please see this information below, that was also confirmed in your booking confirmation email: Payment: You've paid a total of $70.75 USD - a $7.45 deposit for your vehicle rental plus $63.3 for your additional cover. The balance of €178.2 EUR (excluding any extras) will be paid directly to autoUnion at the collection desk when you collect the vehicle. Extras All extras are paid for at the collection desk if they are not listed as included in the rental price Extra Quantity Price Additional Driver 1 Included When clicking 'confirm' booking, you are accepting the payment terms on our website. If you would like us to explain anything further to you we would be more than happy to help. Please send an email to help@stressfreecarrental.com. Stress Free Car Rental Customer Support Team

Posted 3 years ago

“´”

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Posted 3 years ago

Hello Abdenbi, Thank you for taking the time to leave a review but unfortunately, after checking our communications channels, you did not contact us at any point to advise of any issues or dissatisfaction with your booking. If you would like us to address any concerns you have then please send an email to help@stressfreecarrental.com and we can look into this for you. Stress Free Car Rental Customer Support Team

Posted 3 years ago

“it took me multiple goes to book this car. Tried to book and card was rejected and told to email you however your email bounced, 4th time of trying it all went through I hope”

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Posted 3 years ago

Hello Anthony, Thank you for taking the time to provide feedback in the form of a review. I am sorry to hear that you experienced some issues whilst trying to make a booking through our website. After reviewing what happened with our technical team, they advised that there were issues with the particular car rental provider system you were trying to book through on our website which meant that the car you were trying to book could not be confirmed from their end. The team did resolve these issues as quickly as possible as all booking failures are flagged to them automatically to rectify urgently. I am happy to hear that your booking did manage to go through and was confirmed by email. We have not had any reported issues with our email address help@stressfreecarrental.com but I am sorry to hear that you were unable to send an email to us to advise. Stress Free Car Rental Customer Support Team

Posted 3 years ago

“Slow website. Crazy prices”

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Posted 3 years ago

Hello Benjamin, I am sorry to hear that you experienced some browsing issues whilst on our website and also felt our prices were 'crazy'. This is the first time we have had any feedback on the website being slow, but I will certainly pass on your comments to our technical website team to look into at the time you made your booking. It may be worth checking your internet connection or the number of open applications whilst you were browsing on the website in case this was the reason behind the slow speeds you experienced? In regards to the pricing on our website, we aim to provide the best prices and options to our customers but ultimately the pricing is provided to us directly by the car rental companies and is reflective based on demand and supply at any given time and in any given location. The car rental companies are still operating with reduced fleets, and now that customer demand is returning with more people going on holiday and travelling, this demand is increasing prices unfortunately. Since you did still proceed to make a booking through us on the website, then I am assuming we were competitively priced against other brokers or car rental companies which is good to hear. If there is anything else we can assist with, please send an email to help@stressfreecarrental.com Stress Free Car Rental Customer Support Team

Posted 3 years ago

“Hjkjnnbjkknui”

Helpful Report

Posted 3 years ago

Hello Ignacio, Thank you for taking the time to leave us a review and I am sorry that you felt the need to only leave us one star. I have checked over all of our communication channels and unfortunately, you have not at any point contacted us to advise of any issues. If you can please email us at help@stressfreecarrental.com then we can look into any concerns you may have. Stress Free Car Rental Customer Support Team

Posted 3 years ago

“Very unhappy”

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Posted 3 years ago

Hello James, Thank you for taking the time to leave us a review and I am sorry to hear that you were left feeling unhappy. I can see that you have been dealing with our online Customer Support team and you advised that your flight had been cancelled and requested that the car rental company kept the car for you for 4 days. We advised that at such short notice we would be unable to amend the booking and unfortunately, as detailed in Goldcars' late collection policy, provided both pre-booking and post-booking, they are unable to keep the car beyond 6 hours. Please see below: "Late Collection: For late collections within normal office hours, Goldcar will hold your car for 6 hours after the booked collection time. After 6 hours your vehicle may be given to someone else. If you are arriving at an airport and are late due to flight delays, Goldcar may keep the office open beyond normal hours if a valid flight number has been provided as part of your booking. Please note that even if you have provided a flight number, not all Airport locations are guaranteed to remain open past opening hours, but you are still advised to phone your collection office to check if your flight is delayed. Without a valid flight number or at any non-airport location, the branch will not remain open past normal hours unless you contact them and make a special arrangement." We did advise you of this and given you were unable to collect the car due to a flight cancellation, then you should be able to claim back the £7.18 GBP pre-payment deposit through your travel insurance company. I can since see that you had rebooked another car through us on our website for the 23rd July. If there is anything further we can help with or clarify, please do not hesitate to get back in contact with us by emailing help@stressfreecarrental.com Stress Free Car Rental Customer Support Team

Posted 3 years ago

“The providers onsite do not want to take into account the reservation mde onsite. they cancel the contract and propose their own prices which are 4x the cost of the reservation made here. Finally, lots of time and money lost. absolutely to avoid”

Helpful Report

Posted 3 years ago

Hello Luc, I am very sorry to hear of your poor experience whilst dealing with Turisprime at Lisbon Airport. After reviewing our communications channels, I am unable to find any correspondence from you over email or online chat so could you please contact us by emailing help@stressfreecarrental.com and we can look into the matter for you and raise an investigation into exactly what happened with Turisprime. Stress Free Car Rental Customer Support Team

Posted 3 years ago

“Booking was cancelled by car rental company after our flight was cancelled and unable to contact the car rental company. Stressfreecarrental didn’t provide our contact number to the car rental company which causing the communication gap. Furthermore, Stressfreecarrental didn’t give us the deposit back and excuse was that we didn’t contact Stressfreecarrental On Line at the time when our flight was cancelled by the flight company. However, we have tried to call the car rental company directly as that seems to be the fastest solution. Will never use this company in future.”

Helpful Report

Posted 3 years ago

Hello Dong, Thank you for taking the time to leave us a review and I am sorry to hear of your disappointment. I can see that you have been dealing with our online Customer Support Team over the last few weeks who have been investigating the situation to understand exactly what happened. Unfortunately, you did not contact us on the contact details provided in your booking confirmation email or on our website to advise us of your flight cancellation and since you did not provide us or the car rental company with a flight number, neither parties were aware that your flight was cancelled until you got in contact with us two days after you were originally meant to collect the car on the 27th June. As clearly detailed in the 'Late Collection' section in your booking confirmation email, if you do not provide a valid flight number and are unable to collect the car as a result of an issue such as a flight cancellation or delay, your booking is at risk of being marked as a 'no-show'. "Late Collection: Bargain ask that all customers who will be arriving later than scheduled give them a phone call, especially if you'll be more than a couple of hours late or arriving after normal closing time. (The above does not apply if you booked an out of hours collection time. The office will already know to remain open for you and we always include any fees that may have been charged for this in the price shown). You have not provided a flight number for this booking. If your flight is delayed, you risk the branch closing or your booking being classified as a no-show." Finally, Bargain Car Rental did email you on the 22nd of June (three days before your collection date of the 25th of June) to request that you complete a pre-check-in form, providing all of your details so in the event of any issues then they could speak to you directly. As part of this form, they do request you to provide a flight number and they would have done what they could to accommodate your situation. Unfortunately however, you did not respond to them and failed to complete the pre-check-in form. We did also provide the contract number for Bargain Car Rental on your booking confirmation under the car rental company details section. I am sorry that you felt the need to leave us a negative review based on what you felt was a poor experience, but this could have been avoided if you had provided us with a flight number, completed the pre-check-in customer form requested by Bargain Car Rental and also contacted us as soon as you were aware that your flight was cancelled and not two days after your collection date. Stress Free Car Rental Customer Support Team

Posted 3 years ago

“Hh”

Helpful Report

Posted 3 years ago

Hello Rodrigues, Thank you for taking the time to leave a review but unfortunately, after checking our communications channels, you did not contact us at any point to advise of any issues or dissatisfaction with your booking. If you would like us to address any concerns you have then please send an email to help@stressfreecarrental.com and we can look into this for you. Stress Free Car Rental Customer Support Team

Posted 3 years ago

“When the booking came through the times of pick up and drop off were incorrect. Also the drivers age was incorrect”

Helpful Report

Posted 3 years ago

Hello John, Thank you for taking the time to leave us a review and I am sorry that you were left feeling disappointed. I can see that you contacted our online Customer Support Team shortly after making the booking to advise that the details were incorrect and they advised what to do to rectify the issue. Please be advised that all the information provided on our website is added by you as the customer and unfortunately you must have selected the wrong collection and drop-off times since our default search times are 10:00 and you selected 00:00 for both. We do also ask that you input your age and there is also a tick box to verify and check that this age is correct. At this point, you can amend if incorrect and continue with the booking. Furthermore, we show the pick-up and drop-off times throughout the booking journey and confirm these on the payment page as well, again for you to check if this information is correct and amend if necessary. I am sorry that you felt the need to leave us a negative review but I can confirm that this was through no fault of our own and my recommendation going forward would be to check over all of your details before confirming and proceeding with any booking you may choose to make with us in the future. Stress Free Car Rental Customer Support Team

Posted 3 years ago

“I don’t like being forced to give feedback”

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Posted 3 years ago

Hello Matthew, I am sorry that you felt the need to leave a negative review. Please be advised that all feedback is completely optionally. We do value feedback from our customers, but we also completely understand and appreciate that some people may not want to leave any comments and this is why we do not make it mandatory to do so. Stress Free Car Rental Customer Support Team

Posted 3 years ago

“stressfree car rentals was very quick and easy, however the car hire company recordgo were not and bully you into buying their products when picking up your vehicle”

Helpful Report

Posted 3 years ago

Hello Robin, Firstly, thank you for providing positive feedback on us directly based on your experience booking through our website, prior to collecting the car but I am sorry to hear that you encountered a poor experience whilst dealing with the car rental company, Record Go. I have checked over all of our online chat and email correspondence and I am unable to find any messages from you about your dissatisfaction. If you would like to get in contact with us so we can raise the matter directly with Record Go, please email help@stressfreecarrental.com. Stress Free Car Rental Customer Support Team

Posted 3 years ago

“Be careful. They offer you full insurance but then at the real place during car collection we were told that we were not insured and we had to buy another insurence directly with the car company in order to be fully insured. Basically we were scammed by that "stressfree car rental". Never again.”

Helpful Report

Posted 3 years ago

Hello Adam, Thank you for taking the time to leave us a review and I am sorry that you were left mislead and disappointed on collection of your rental car through Goldcar. Unfortunately you never contacted our Customer Support Team so this is the first time we have been made aware of the situation. After reviewing your booking to collect a rental car at Faro Airport through Goldcar, I can see that you purchased our Essential cover´ which is an excess protection insurance policy. This is an official and authorised insurance policy underwritten by Lloyds and all of the required information you need to make an online claim is provided in both the policy guide and official insurance certificate. Since this type of insurance policy is a reimbursement policy we clearly advise throughout the booking journey and on your booking confirmation email that you do still need to leave a security deposit however in the event of any damage or mishap to the rental car, you would claim this back though the insurance policy you bought from us. The amount of the security deposit is very clearly advised in your booking confirmation email as below: ¨Excess and Security Deposits You've chosen to add insurance from stressfreecarrental.com. If there was an accident or theft of the vehicle, you would still be liable to pay Goldcar up to €1200 but you would claim this back through your insurance policy. We've attached two documents to this email for you - your Insurance Certificate and, for the full details of what's covered, the Policy Wording Document. (If you just want a quick reminder of what's covered, you can also refer to the Insurance Policy Information Document via this link). If you extend your vehicle rental and would also like to extend your cover, please let us know by emailing help@stressfreecarrental.com. You will still be required to leave a security deposit on your payment card when you collect your vehicle and these funds will be unavailable until after the vehicle is returned. Your security deposit will be €1200 plus fuel deposit¨ Furthermore we also have a section in your booking email confirmation which provides detail of what to expect at the desk, as below: ¨What to expect at the desk When you get to the collection desk, the first thing to show the staff is this email (which they may refer to as your 'booking voucher'). You will also be asked to show your driver's license and other forms of identity (as listed above) plus the payment card in the lead driver's name. You will then be offered some additional products including the supplier's own insurance. You do not need to take out any extra cover. The policy you purchased from stressfreecarrental.com is one of the best on the market so you can relax - we've got you covered. (If you feel like you're being pressured into buying extra cover, please ask the agent for their name and let us know).¨ Finally, we advise very clearly that if you choose to avoid leaving a security deposit at the rental desk and would prefer to take the car rental company´s own premium insurance, then at any point up until the rental collection date and time, you can cancel your excess protection cover insurance policy with us. Cancellation and refund policy: Your Stress Free insurance is also cancellable and this may be cancelled at any time right up until your rental start time. To cancel either please sign in to the Manage My Booking page with your email address and 288149017 as your booking reference number. It is unfortunate that you feel ´scammed´ by us as we pride ourselves on providing as much detailed information upfront. Being as transparent as possible is one of our top priorities for our customers. If you require any further clarification or help on the matter then please do get in contact by emailing help@stressfreecarrental.com. Stress Free Car Rental Customer Support Team,

Posted 3 years ago

“See above”

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Posted 3 years ago

Hello Alexander, I am sorry that you felt the need to leave us a one star review. Unfortunately you have never been in contact with us to advise of any dissatisfaction whilst collecting your rental car but if you would like us to look into the matter then please email help@stressfreecarrental.com. Stress Free Car Rental Customer Support Team

Posted 3 years ago

“I searched are Barcelona Sants. I was given results out of that (Barcelona Airport) that lead to wrong booking. My 1st booking, after adding payment info said the price was now almost 30€ higher! My 2nd booking was declined for some reason and kicked me off so had to search again. I did and the search for the 3rd time! and I was in a rush to not miss a deal and didn't notice that even though I specifically put the location to be Sants Barcelona Catalunya, it gave me airport results so I booked quickly without noticing the pick wasn't from the point I chose but from the airport!”

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Posted 3 years ago

Dear Panagiotis, I am sorry to hear that you experienced some confusion and issues whilst trying to make a booking on our website. When searching for a non-airport location (such as a Train Station) the results displayed on our website can be sorted by 'cheapest price,' 'lowest security deposit' and 'shortest distance'. If you do not specifically select the 'shortest distance' option from your requested pick-up location, then the search results page automatically defaults to show the cheapest deals. We do advise on each of the individual quotes the actual pick-up location along with the actual distance of the pick-up location from your originally requested search location. So in your instance, we would have displayed that the quote you selected was from Barcelona Airport and that this was 9.60km from your requested search location. In regards to price changes from when you first clicked on the quote, to when you entered all of your details and went to pay to confirm the booking, all prices and availability are sent to us directly by the car rental companies and their systems, and as a result, the information is in real-time. Due to high demand and limited availability, unfortunately in the time it takes to book, prices can increase and availability may change resulting in us not being able to provide the deal you initially requested. We do advise of this in the booking error message and suggest searching for alternatives. When you attempted to make the second booking, unfortunately, your bank declined the payment according to the information provided in our payment processing system. If at any point during the quote or booking process, you require any help, our online chat support team would be more than happy to assist and help explain anything that is not clear. Stress Free Car Rental Customer Support Team

Posted 3 years ago

“Went to book my car rental, stressfreecarrental said only £16 deposit to pay today. then charged me over £70! A competitor was cheaper but only went with this company because of the low deposit. The website gave misinformation then overcharged me. Not happy! wish i went with competitor.”

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Posted 3 years ago

Hello Luke, Thank you for taking the time to leave us a review and I am sorry to hear of your disappointment. I can see that you have been dealing with our Customer Support Team who have clarified what you paid upfront to us as part of the booking process. The pre-payment deposit was £16 to secure the rental car but as part of the booking journey, you selected to add our essential cover excess protection insurance and this then made up the remaining amount that came to the total of £71.3 GBP. We provide this payment breakdown both pre-booking in the payment section on our website and also post-booking in both your booking confirmation email and also in the ´Manage Booking´ section of the website. Payment You've paid a total of £71.3 GBP - a £16 deposit for your vehicle rental plus £55.3 for your additional insurance cover. We did also advise that you can cancel this excess protection insurance right up until the car rental collection date and time. If there is anything further we can assist with or help clarify, please do get back in contact by emailing help@stressfreecarrental.com

Posted 3 years ago

“:(”

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Posted 3 years ago

Hello Eva, Thank you for taking the time to leave us a review and I am sorry to see that the service provided was not to your satisfaction by the sad emoji face you left in your review. I have checked over all our past correspondence and I was unable to find any communication from you across both our online chat and email platforms. If you would like to get in touch with us by emailing help@stressfreecarrental.com then I can hopefully understand why you were left feeling disappointed. Stress Free Car Rental Customer Support Team

Posted 3 years ago

“I like this place”

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Posted 3 years ago

“The contract was not recognized by the rental company on-site in Lisbone. I lots the 6 Euros that you took me, for nothing. I think you are crooks.”

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Posted 3 years ago

Hello Luc, Thank you for taking the time to leave us a review and I am very sorry to hear that there was an issue when trying to collect your rental car with Turisprime. I have checked over all past online chat and email correspondence and it does not look as though you contacted our Customer Support Team to advise that there was an issue at the rental collection desk? If you can please contact us by emailing help@stressfreecarrental.com and we will investigate the matter on your behalf and raise it directly with the car rental company, Turisprime. Stress Free Car Rental Customer Support Team

Posted 3 years ago

“They promised to send me an unlimited kilometers quote and nothing happened”

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Posted 3 years ago

Hello Mzi, I can see that you have been dealing with our Customer Support Team over both email and online chat and they confirmed that the quotes were sent, but you did not check your junk email folder and have since located all of the quotes we have sent to you. If there is anything else we can be of assistance with then please do get back in touch by emailing help@stressfreecarrental.com. Stress Free Car Rental Customer Support Team

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

StressFreeCarRental.com Reviews

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