Name: StressFreeCarRental.com
Address: 125 Deansgate, Manchester, Manchester
Rating: 4.62

“:(”

Posted 4 years ago

Hello Eva, Thank you for taking the time to leave us a review and I am sorry to see that the service provided was not to your satisfaction by the sad emoji face you left in your review. I have checked over all our past correspondence and I was unable to find any communication from you across both our online chat and email platforms. If you would like to get in touch with us by emailing help@stressfreecarrental.com then I can hopefully understand why you were left feeling disappointed. Stress Free Car Rental Customer Support Team

Posted 4 years ago

“I like this place”

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Posted 4 years ago

“The contract was not recognized by the rental company on-site in Lisbone. I lots the 6 Euros that you took me, for nothing. I think you are crooks.”

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Posted 4 years ago

Hello Luc, Thank you for taking the time to leave us a review and I am very sorry to hear that there was an issue when trying to collect your rental car with Turisprime. I have checked over all past online chat and email correspondence and it does not look as though you contacted our Customer Support Team to advise that there was an issue at the rental collection desk? If you can please contact us by emailing help@stressfreecarrental.com and we will investigate the matter on your behalf and raise it directly with the car rental company, Turisprime. Stress Free Car Rental Customer Support Team

Posted 4 years ago

“They promised to send me an unlimited kilometers quote and nothing happened”

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Posted 4 years ago

Hello Mzi, I can see that you have been dealing with our Customer Support Team over both email and online chat and they confirmed that the quotes were sent, but you did not check your junk email folder and have since located all of the quotes we have sent to you. If there is anything else we can be of assistance with then please do get back in touch by emailing help@stressfreecarrental.com. Stress Free Car Rental Customer Support Team

Posted 4 years ago

“I have chose to drop of in London Heatrow airport and I got It to Edinburg airport. It's impossíble”

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Posted 4 years ago

Hello Nilton, Thank you for taking the time to leave us a review and I am sorry to hear that there has been some confusion around the drop-off location of the rental car. Throughout the quote and booking journey we provide details on display of both the selected collection and drop-off locations so at any point if the selected locations are incorrect, you can amend these. We also confirm all the information on the final payment page, for you to review and again change if required. On the booking confirmation email we further confirm the collection and drop-off locations and providing you are collecting the rental car outside of 48 hours, you can cancel completely free of charge, with a full refund, and rebook with your updated drop-off location. If you require any further assistance, please contact us by emailing help@stressfreecarrental,com. Stress Free Car Rental Customer Support Team

Posted 4 years ago

“Y”

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Posted 4 years ago

“Had a trouble free rental of a car from OK mobility Malta from April 20th unti May 1st ( took car back one day early) BUT then flew to Budapest for 5 days and went back to the same office in Malta Airport to take delivery of another car from May 7th until May 29 th and after signing all the papers etc and handing in the email from Stress Free , I was told they couldn’t proceed with the rental because of my age , 78. This is in spite of me paying a deposit, (not yet refunded) and handing in a document stating acceptance of the hire agreement and listing my age as 78. Your company’s name is only as good as the people that actually do the hiring and although they were very nice about it, left my wife and I totally stranded in. VERY stressful situation. I certainly hope that I receive a refund very quickly of the deposit paid of AUD$386.10 on May 1st as this has been probably the most inefficient and stressful situation I have ever had the misfortune to endure.”

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Posted 4 years ago

Hello Joseph, I am very sorry to hear of your poor experience whilst trying to collect another rental car from OK Mobility at Malta Airport. I can see that you are in the process of speaking to our Customer Support Team over online chat and I can confirm that the matter has already been escalated to our OK Mobility Account Manager to investigate the issues you experienced at the rental collection desk as an urgent priority and as soon as they respond, our Customer Support Team will be back in contact. All of the information, specifically the terms and conditions, along with the driver requirements, are provided to us directly by the car rental company themselves and the fact that there were no issues with the collection of your first rental vehicle booking does question what you were advised when trying to collect your second rental with OK Mobility. Our website will only show available car rental options, based on the individual requirements you enter when performing a search on our website, and I can see that you entered your age and this is also confirmed on the booking confirmation email. If OK Mobility Car Rental has an upper limit of 78 or more for the age of drivers, then they would not have appeared in the search results. As I have advised earlier, please accept our sincere apologies for what has happened on behalf of the car rental company OK Mobility, and as soon as we hear back from our OK Mobility Account Manager, we will be back in contact. Thank you very much for your patience in the matter but please be assured this is being dealt with as an urgent priority. Stress Free Car Rental Customer Service Team

Posted 4 years ago

“Didn’t honour price match when sent several times to a Sarah”

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Posted 4 years ago

Hello Patrick, I am sorry to hear of your disappointment following on from making a booking with us on our website. I can see that Sarah has responded to your queries over the last few days via our online chat function. Unfortunately, because you were only able to provide the general terms and conditions for the alternative car rental brokers booking policy and insurance, not the specific details associated with the deal you had been offered by them, we did not have the necessary information to ensure the quote we provided was a like for like comparison.As a result, we were unable to offer a price match without this information. We do thank you for still choosing to book with us. In future, if you are able to provide us with the specific quote details from any other car rental brokers, we will price match if the product is a like for like comparison and we are more expensive. Best regards, Customer Services Team

Posted 4 years ago

“.”

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Posted 4 years ago

Hello Dave, Thank you for taking the time to leave a review and I am sorry that you felt the need to only rate us one star. Unfortunately, it doesn't look as though you ever got in contact with us to advise of any issues or concerns with your car rental booking through Bluu Car Rental but if we can still assist, then please do not hesitate to contact us by emailing help@stressfreecarrental.com. Stress Free Car Rental Customer Support Team

Posted 4 years ago

“They are unprofessional in port Elizabeth, they didn’t give me the car, I want my deposit back .”

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Posted 4 years ago

Hello Ntombosindiso, I'm sorry to hear that you were unable to collect your rental car from Bluu by Bidvest at Port Elizabeth airport. I cant see any prior communication from you to our customer services team so please get in touch with them via the website so that they can look into this issue for you. Best regards

Posted 4 years ago

“So far very good and easy . We'll the rest . My rental was suposed to start tomorrow with Hertz , but I just got a phone call from them canceling the reservation . Reason ? they don't have cars and just remembered today . Is this what you call Stressfree ? This absolutely unbelivable , I never heard of such a poor service . I gave one star , because there was no zero star .”

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Posted 4 years ago

Hello Carlos, Thank you for taking the time to leave us a review. I am very sorry to hear of your disappointment in being unable to collect your rental car due to an issue with last-minute fleet availability at the Hertz branch office at Luton Airport. I can see that you have been in touch with our Customer Support team via online chat concerning the matter and they did raise the enquiry directly with Hertz but unfortunately on occasion the car rental companies can oversubscribe bookings and this was the case for your particular booking due to limited supply at that particular location. As a result of not being able to collect the car, we did immediately issue a full refund and offered to source an alternative car rental quote based on your requirements. I can confirm that the matter has been raised to our Hertz Account Manager as we completely understand and appreciate your frustration with the situation and we are focused on working as closely as possible with all our car rental partners to ensure that this type of scenario does not happen again in the future, where possible. Stress Free Car Rental Customer Support Team

Posted 4 years ago

“Full insurance not included No actual choice of vehicle all is “or similar””

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Posted 4 years ago

Hello Michel, Thank you for taking the time to leave a review and I am sorry to hear of your disappointment. We do try and provide our customers with as many different insurance options as possible, however, at some locations and through some car rental companies, we are not able to provide premium insurance upfront, unfortunately. You can check if premium insurance is available by looking under the search filters and if it shows, ´Insurance Option - low excess deposit´, you can select this and it will display all premium insurance options that are available at your requested rental location. In regards to being able to guarantee a particular rental car make and model, this is only available when you see this stated on the quote as ´guaranteed model´. It is commonplace within the car rental industry that the car rental companies are unable to guarantee the particular make and model of a car when you turn up at the rental desk to collect it I am afraid. if there is anything further I can help with or clarify, please do get in touch with us by emailing help@stressfreecarrental.com. Stress Free Car Rental Customer Support Team

Posted 4 years ago

“Na”

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Posted 4 years ago

Hello Angelita, I am sorry to hear of your disappointment. I have checked across all our communications channels, including online chat and email and I am unable to find any communications from you, both prior to making a booking and after your booking was confirmed with the car rental company. If you still need to speak to us, so we can look into the matter, then please do contact us by emailing help@stressfreecarrental,com and we can assist.

Posted 4 years ago

“Such poor service for an online only company. If systems aren’t working, that’s on the company not customer.”

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Posted 4 years ago

Hello Connor, I am sorry to hear of your disappointment. After reviewing the case, I can see that you spoke to our online chat customer support team, who responded to you immediately and assisted with the situation as an urgent priority. From time to time there can be issues on the website, which unfortunately means that on occasion, bookings are unable to be sent to the car rental company. On this particular occasion the car rental company you were trying to book with, had an issue with their booking system. We immediately raised this problem with their support team who rectified the issue and you were then able to complete the booking successfully in little under one hour. We did apologise for this and the inconvenience caused and you were happy with the outcome. If however, there is anything else we can assist with, please do get back in touch by emailing help@stressfreecarrental.com

Posted 4 years ago

“I asked for stress free car hire not hidden xtras”

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Posted 4 years ago

Hello Richard, I am sorry to hear of your disappointment. We pride ourselves on ensuring that we provide as much detailed information upfront in regards to all costs associated with any car rental bookings made on our website. I can see that you did contact our online customer support team who advised that there were no other additional hidden charges associated with your booking and I can see that they also confirmed that you could pay using a debit card, providing you followed the specific requirements surrounding debit card use, that were provided in the car rental terms and conditions throughout the booking journey. Based on this communication, I can see that you have since confirmed that you are happy to keep the booking however if there is anything else we can help you with, then please do not hesitate to get back in touch by emailing help@stressfreecarrental.com

Posted 4 years ago

“Very unhelpful staff when we arrived late”

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Posted 4 years ago

Hello James, I'm sorry to hear about the issues you experienced at the collection desk with Alamo. I've checked out customer service communications history and I cannot see any record of you raising an issue with us. Please get in touch with our customer services team by emailing help@stressfreecarrental.com. If you email us with details of the issue you experienced we will raise this with Alamo as a priority. Best regards, Customer Services Team

Posted 4 years ago

“They don’t answer phone”

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Posted 4 years ago

Hello Moshe, I am sorry to hear of your disappointment. Here at Stress Free Car Rental, to ensure that we can provide the best prices to our customers, we only operate over online chat and email. If you have been trying to contact the car rental company directly, using the contact details we have provided on your booking confirmation email, then I am very sorry that you have been unable to get through to them. If you would like to email help@stressfreecarrental.com with your enquiry for the car rental company, we can raise this on your behalf.

Posted 4 years ago

“The car is advert shows the car for a secuirty deposit of 2500, but when i receive the booking confirmation they say the security deposit is 4510”

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Posted 4 years ago

Hello Bonile, I am sorry to hear of your disappointment and that there has been some confusion around the amount of security deposit the car rental company requires at the rental desk on collection of the rental vehicle. This information is provided to us directly from the car rental companies themselves and has since been updated to reflect the correct amount. Please accept our apologies for this confusion. I can see that you contacted our online customer support team yesterday, who explained exactly was had happened and confirmed that the correct information is now displayed against the rental vehicle you are interested in. If there is anything else we can help with, please do not hesitate to contact us at help@stressfreecarrental.com.

Posted 4 years ago

“It’s says you can book with a debit card when I booked and dobble checked they saying we only take credit card with is wrong after I paid for it”

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Posted 4 years ago

Hello Naeem, I am sorry to hear of your disappointment. We pride ourselves on being clear and transparent when advising whether a debit card is an accepted payment method at a particular location I can see that you contacted our Customer Support team over online chat, after you had booked and they advised that the car rental terms and conditions, did state that only credit cards were accepted. This information is available prior to making the booking, on the quote details, throughout the booking journey on the website and we do also advise of this on your booking confirmation email. We also provide a payment filter option in the search menu on the website, and debit card was blocked out based on your dates and times, as it was not an available option. I hope that this provides some clarity in terms of how to search on our website, for debit card as an available payment option.

Posted 4 years ago

“Totally unsatisfied ! You took me 6€ deposit; You confiée me by email. You said débit card acceptés. When a arrived to the desk of Turisprime, they refused to tale the voucher email into consideration. They said that your conditions were wrong and they decided to propose 280 € contract instead of 90€ agreed through your proposal and shown on the voucher. I feel totally crooked”

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Posted 4 years ago

Hello Luc, I am very sorry to hear of your disappointment whilst collecting your rental car with Turisprime at Lisbon Airport earlier today. Unfortunately, I am unable to find any communication from you at the time (or after, up until now) of the issues you experienced at the car rental collection desk, so please can you contact us urgently at help@stressfreecarrental.com so we can look into the matter directly with Turisprime on your behalf. We are very sorry for the inconvenience caused and as soon as you can provide us with more details, we will raise this and come back to you as soon as we get a response from Turisprime. Best regards, Customer Support Team

Posted 4 years ago

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