StressFreeCarRental.com Reviews

Name: StressFreeCarRental.com
Address: 125 Deansgate, Manchester, Manchester
Rating: 4.62

4.6 Rating 6,797 Reviews

94 %

of reviewers recommend StressFreeCarRental.com

Company Reviews

Metrics

Info

4.6

Based on 6,797 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About StressFreeCarRental.com:

Stressfreecarrental.com is a new business with a new approach to car rental. The business was born out of our personal frustration with the process of renting a car.

Our mission is to simplify the process, providing customers with complete transparency and the best deals from the worlds most trusted car rental companies.

Visit Website

Location:

125 Deansgate,
Manchester
Manchester
M3 2BY

StressFreeCarRental.com 5 star review on 23rd April 2022

Zuziwe Eureka Qabaka-Hloyi

StressFreeCarRental.com 5 star review on 7th December 2021

Nonkanyiso Qokweni

StressFreeCarRental.com 5 star review on 29th October 2021

Sapphire Arial Mcintosh

StressFreeCarRental.com 5 star review on 18th October 2021

Radek Chalupa

StressFreeCarRental.com 5 star review on 8th September 2021

Brett Perry

StressFreeCarRental.com 5 star review on 17th June 2021

Ashrick Adams

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked the car hire in Australia. Left stranded at the airport. Would not accept our Australian driver’s license. 😡 Stress free you must be joking”

Helpful Report

Posted 2 years ago

Hello Jane, I do apologise for what has happened when trying to collect the rental vehicle from Green Motion at Glasgow Airport. I have checked Green Motion's car rental terms and conditions, that were available to reference prior to making the booking, and they do advise of the following: All drivers must have had their license for at least 2 years and, if this is not clear from your license, you must also show your previous license or further evidence from your country's driving authority. Your license cannot expire within 1 month of the collection date. We do also advise on the booking confirmation email that you will need to produce a license that has an ´issued by´ date. "All licenses should show their issued date." I did also speak to the rental collection desk at the Airport and they advised that they sent you an email, 24 hours prior to collection, breaking down the specific documentation that would be required when collecting the car. I am sorry that you are left without a rental vehicle and I can check to see if there are any alternative options if you would like, but it is likely that the other rental companies will also require you to prove the issued by´ date on the lead driver´s driving license.

Posted 2 years ago

“buying the product was fine. They say you can cancel at any time. I am chasing up the $77.51 for the insurance premium. no way of speaking with anyone.”

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Posted 2 years ago

Hello Veronica, Thank you for taking the time to leave a review. You can cancel your booking and insurance by clicking the 'manage my booking' link on your booking confirmation email, once this has been done, we process the refund within 24 hours of being requested. We are one of the only car rental comparison websites where you can process the cancellation yourself via our website, also ensuring your refund is processed within just 24 hours of placing the cancellation. Just to confirm, we did respond to your message earlier today, just three hours after you contacted us directly. Both your deposit payment and insurance refunds have been processed already and we have sent an email to confirm this. Please do not hesitate to contact us directly if you need any help or assistance again in the future.

Posted 2 years ago

“Good”

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Posted 2 years ago

“This company is fraudulent.”

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Posted 2 years ago

Dear Mr Daley, I am afraid that it's unclear what you are referring to in your review. I have checked over all of our communication channels and you have not contacted us to advise if there was any issue whilst collecting the car you booked with Easirent. If you could please get in contact by emailing us at help@stressfreecarrental.com, then I can look into the matter for you with Easirent as a priority. Best regards, Customer Service Team

Posted 2 years ago

“Instead paid for rental around 80 £ Total cost around 150£ Instead paid only 40€ when I collected car from turisprime I paid 130€ somebody said that this is car deposit Today this 130€ was already charge for rental Somebody said that my contract is already closed and they can’t refund any money on my credit card Send email to turisprime so far without any answering I’m completely disappointed Procces with booking was easy But later turisprime just in simple way cheated me and robbed That was lesson for me Next time better choose different car rental That was my first visit in Portugal And I had already such a bad experience Nobody like to be cheated or robbed They should change the name company on Tourism cheater”

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Posted 2 years ago

Dear Piotr, I am very sorry to hear of your disappointment with Turisprime when collecting your rental car at Faro Airport. I have taken a look through our communications channels and it doesn't look like you contacted us directly to raise any issues prior to, or during your car rental period. I can assure you however that we can and will raise the issues you experienced through both their customer support team and escalations team if necessary. Best regards, Customer Service Team

Posted 2 years ago

“Your advertising shows I can hire a car without using a credit card, yet after I paid the deposit discover I need a credit card to pick up the car and pay the balance. I have requested for this booking to be cancelled. Please confirm cancellation with immediate effect.”

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Posted 2 years ago

Dear Hilary, Thank you for taking the time to leave your review and I am sorry to hear of your disappointment on this occasion. I can see that our Customer Support Team dealt with your concerns and issues when you contacted us directly about the matter and processed the cancellation of your booking immediately. Firstly, please be advised that we do not advertise, so you have not seen any advertisement from us directly. What I think may have happened is that you have possibly searched on google and clicked a link that has taken you to our website. We offer car rental at hundreds of locations globally that accept a debit card on collection, however, it is the car rental companies choice at which locations they will accept a debit card. Wherever a debit card is accepted it is clearly displayed throughout our website and booking journey, under the car rental terms and conditions, specifically under both the ´driver requirements´ and vehicle collection´ sections. All of this information is available, prior to making the booking and we always recommend ensuring you have read over the specific payment method details. Finally, we also provide this information and confirm it back to you on the booking confirmation email. I am sorry that you feel mislead whilst searching online for a rental car in Durban, but unfortunately, it is beyond our control which car rental companies accept debit cards. Best regards, Customer Support Team

Posted 2 years ago

“Shocking hustle”

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Posted 2 years ago

I am very sorry to hear of your disappointment when collecting your rental car from Goldcar yesterday evening. Unfortunately, we did not receive any communication from you, otherwise we could have tried to help with any issues or concerns you had whilst at the rental collection desk. If you could please get in touch with us by emailing help@stressfreecarrental.com and advise what happened, then we can look into the matter and address the issues with the car rental provider, Goldcar, directly.

Posted 2 years ago

“I chose to book with stress free because the website said that no credit card was needed. It turns out that I do need a credit card. I am most annoyed and need to make alternate arrangements.”

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Posted 2 years ago

Dear Collete, Thank you for taking the time to leave your review and I am sorry to hear of your disappointment on this occasion. I can see that our Customer Support Team dealt with your concerns and issues when you contacted us directly about the matter and processed the cancellation and refund immediately. We make it very clear throughout the booking journey, in the car rental providers terms and conditions, and on our booking confirmation emails, that a credit card is required for your chosen rental location. We do provide the option to pay by debit card at certain locations, through certain car rental providers, but this would have been displayed in the filter menu, on the left-hand side of the website car rental search page, if it was an available payment option. Best regards Customer Service Advisor Stress Free Car Rental

Posted 2 years ago

“Made a 7 Seater car Booking vía StressfreeCarRental at Entreprise Rent a a Car at Edinburgh Airport. The main criteria were price and payment with debit car. Debit car was exactly advertised in StressFree's site. Today, when getting the car at the airport was informed that the payment had to be made with Credit Card. My three day holiday with my family finished there. This was the cost of trusting in StressFreeCar Rental. More comments are simply unneeded.”

Helpful Report

Posted 2 years ago

Dear Mr Mendes, Thank you for taking the time to leave your review and I am sorry to hear of your disappointment on this occasion. I can see that our Customer Support Team dealt with your concerns and issues when you contacted us directly about the matter. As you have stated in your review, we do advise that for bookings with Enterprise at Edinburgh Airport, customers are able to pay by debit card but there are specific conditions and documentation that you are required to provide as below: Debit Cards must be registered to your home address and you must show one of the following additional documents: Airport Locations - customers paying by debit card must also be able to show proof of a valid round-trip flight (e.g. flight tickets). Local customers (without flight tickets) may not use a debit card. Non-Airport Locations - only residents of the UK may use debit cards at non-airport locations. Customers living in Northern Ireland are also required to bring proof of employment (e.g. wage slip) issued in the previous 90 days. Since you had not flown into the airport, and are a UK resident, unfortunately, this meant that Enterprise could not accept your debit card as payment. We make this very clear throughout the booking journey, it is stated under Enterprise's terms and conditions on our website and is also included on the booking confirmation email we sent you. In order to pay by debit card, you would have needed to provide return flight tickets at the Edinburgh Airport rental location. Unfortunately, because you did not provide the required supporting documentation to enable you to pay by debit card, meant that we were unable to issue a refund of the deposit you made as detailed in our booking terms and conditions.

Posted 2 years ago

“You don’t have a good customer service and.”

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Posted 2 years ago

Hi there, Sorry to hear that you had a bad experience. I cant see any record of you communicating with our customer service team. Please could you let me know what the issue is or email our customer service team at help@stressfreecarrental.com ?

Posted 2 years ago

“I was phoned 2 hours before collection, to be told they didn’t have a 9 seater van available and would I like a 7 seater suv instead! I wanted 9 seats for a reason plus the website should have been updated sooner. Now I have to chase up to get my deposit back”

Helpful Report

Posted 2 years ago

Hello Mr Kent, I'm sorry to hear that Alamo called you to change your vehicle type. The information provided on our website is retrieved in real-time from Alamo's own systems. In this case, it looks like Alamo had not updated their systems with the correct availability for the 9 seater you requested. I can see that you booked your rental 3.5 hours prior to collection. The car rental companies have a major shortage of vehicles at the moment, especially for the larger vehicle types. In many cases, vehicle fleet sizes have been reduced by up to 70% due to covid. I recommend booking rentals well in advance at the moment. Please contact our customer services team at your convenience and they will arrange for a refund of the amount you paid in advance.

Posted 2 years ago

“Completely stressful, booked a car for 2300 pick up. Got confirmation with contact number for collection rang at 20:30, told office closing and no one there until 08:00 next day. Online car showed as available for collection at 23:00. Had to spend another hour cancelling booking.”

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Posted 3 years ago

Sorry to hear about your experience with Easirent. Unfortunately, there was a system issue with Easirent in relation to this booking. They still had this vehicle listed as available on their own internal systems and their own website. We have raised this issue with Easirent and will pursue its rectification as a priority. When you reported the issue we immediately issued a refund in line with our commitment to refund within 24 hours. I apologise for any inconvenience this has caused. Best regards, Customer Service Team

Posted 3 years ago

“Such a hassle to simply ask for a pick up location change, that I am sure admin can do on their system as per request and not having to go through cancellation and then rebooking! It did not even give proper pick up locations to choose from in the first place on the website. Surely not a stress free nor helpful booking service, pity the company we usually use did not have the vehicle requested”

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Posted 3 years ago

As per your online chat with our customer services team. You booked to collect at the wrong location. We offered to cancel your booking with a full refund so that you could book the correct location.

Posted 3 years ago

“The web site is not stress free nor are your phone operator's it does not carry over the pick up or drop off times to the booking page and made very difficult to change or cancel do not use this company”

Helpful Report

Posted 4 years ago

Dear Mr Legg, For quality purposes we record all of the user sessions on our website. I’ve been back in through our session recordings and viewed your session on the site. I can see that your session commenced at 10:28am. You then proceeded to carry out several searches. Here’s a summary of your actions on the site … - For your first search you did not update the pickup or collection times. - You then performed an additional search where you updated the pick-up and drop off times. - Following this, you then used the back button to navigate back to your original search, where you had not updated the collection times. - You then updated the pick up and drop off times but did not search again to refresh the results. So the results you were looking at were from your original search. - You selected and then booked a vehicle from your original search with the default pickup and collection times (10am) - You contacted the call centre and we immediately refunded you the full amount at 11:18am on the same day (50 minutes after you mistakenly booked a rental for the wrong times) After reviewing your session and the actions of our customer services team, It’s difficult to know what we could have done differently. We’re obviously disappointed to receive such a negative review under circumstances where our team has immediately refunded a booking made by you in error. Best regards, Customer Services Escalation Team.

Posted 4 years ago

“Can’t get hold of anyone to talk about my booking given one telephone no and then given another saying call back later”

Helpful Report

Posted 4 years ago

Dear Mr Baker, Sorry to hear you’re having trouble contacting us by telephone. We've been through our records and can see that we sent you emails on Sep 24th at 7:24pm and Sep 26th at 7:04pm asking if you required assistance making your booking. These messages were follow ups to your original rental enquiry. Neither of these messages included our contact telephone number. The first response we had from you was by email asking us to call your mobile number today at 3:46pm. Our customer services team only accept or make outbound calls to customers who have already booked with us. At this stage you had not made a booking with us. We only provide our telephone number to customers who have a rental booked with us. This helps us to manage our costs and to pass on great retail prices to our customers. This also ensures that we can focus our customer services team on delivering the best service to customers who have already booked with us. Our customer services can also be reached by email and online chat for customers who have not yet made a booking. You subsequently made a booking on our website at 4:41pm today. The booking confirmation you received included our telephone number so I'm sorry to hear that you've had issues contacting us. To ensure that we offer the best possible customer experience, all of our inbound calls are recorded. I've checked all of our call logs from this afternoon. We've had zero dropped calls today in our contact centre and have no record of a call relating to your booking. I'm keen to look into this issue further and so have emailed you separately about this. Best regards, Customer services escalation team.

Posted 4 years ago

“I would give a zero but unfortunately there is no option to do that. I had to book a car urgently as my own broke down the day we were due to go on holiday. Is was a bank holiday weekend so no garages were open or places available to get the required part. I booked for Monday 26th August and on the day rang the company to see if we could delay the collection time. Turns out they were shut. Had I not rang then I would have travelled 36 miles for nothing. I paid stress free rentals a deposit which I still haven't received back. I have contacted them 3 times and I am getting nowhere! Avoid this company like the plague as they are anything but stress free and you can't speak to a real person as they don't have a contact number!”

Helpful Report

Posted 4 years ago

Dear Mr Martin, I'm sorry to hear about the experience you had when booking your rental on our website. I've reviewed the case and can see that the opening hour information provided to us by the car rental provider you selected was incorrect at the time of your booking. A full refund of your payment has been issued and our customer service team have written to you separately re a credit note offer as a gesture of goodwill. We have also updated the opening hours information for the location you selected so that this can't happen in future. We strive to handle customer enquiries and complaints as quickly as possible. You first reported this issue to us at 9:48am yesterday. So it’s taken us just over 24 hours to process your refund and issue the offer of a further credit note. Our customer service telephone number is included in your booking confirmation email. Customer service agents are available to help Mon – Friday 8am – 8pm via this number, via online chat or via email. I once again apologise for the inconvenience this issue has caused. Best regards, Customer Services Escalation team.

Posted 4 years ago

StressFreeCarRental.com is rated 4.6 based on 6,797 reviews