Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,509 Reviews

99 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,509 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 17th April 2025

Stovesonline Ltd 5 star review on 2nd April 2025

Stovesonline Ltd 5 star review on 6th March 2025

T \

Stovesonline Ltd 5 star review on 14th February 2025

121

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used stoves online twice now and would definitely use them again. They have been brilliant in answering any questions I’ve had and the support they provide is excellent throughout.”

Stovesonline Ltd 5 star review on 8th July 2019

Helpful Report

Hi Alan, Thanks for your review - and thanks for coming back to us. :) As you know - any ongoing questions or support - we're here. Nice looking install, I like that stone facing, it sets it off very well. Thanks, Sune

“I was given good advice by Jamie concerning my tarring up/cold flue issue on my ESSE W35. Whilst for personal reasons I have not yet been able to fit the device required (LK810 Thermomat Load Unit) I have every confidence the unit will solve the issue.”

Helpful Report

Hi Patrick - glad to hear it, and thanks for leaving us a review. That load unit should really help - I have on on my boiler stove. It will also make your system much more responsive. Without it your hot water cylinder or thermal store will heat up in stages in 10 - 15ºC increments. So if the water is 30ºC that could mean heating the whole tank to 40, then 50, then 60 before you can have a shower. With the load unit it will be heating the tank to around 70ºC from the start - meaning you can have a shower sooner. Thanks again for your review and good luck. Sune

“Quick and efficient”

Helpful Report

Thanks Andrew, glad to hear it. :) Sune

“Good customer service.”

Helpful Report

Thanks Steve - well we wouldn't be here if it wasn't for the people who choose to be our customers - customer service is vital. Thanks, Sune

“Very informative and extremely friendly and helpful. Thankyou for a great service.”

Helpful Report

Hi Mark - thanks for taking the time to leave a review, appreciated. And glad to hear it - that's what we aim for. Do also come back to us for any ongoing questions or queries you might have. Thanks, Sune

“very well. Responsive, polite, helpful.”

Helpful Report

Thanks Rebecca :)

“Great prompt service”

Helpful Report

Hi Tim - thanks for your review, glad we were speedy. Sune : )

“Stoveonline was very efficient and cooperative. Their staff kept close contact to us to answer all our technical questions - also after having sent the ESSE to us to Germany.”

Helpful Report

Thanks Wolfgang :)

“Good technical knowledge of my requirements. Very prompt delivery of parts, polite and friendly service.”

Helpful Report

Thank you Tim :)

“Great product and helpful service. Thumbs up from us!”

Helpful Report

Thanks Anne :)

“Excellent”

Helpful Report

Thanks Robert :)

“Prompt response. Quick delivery. Goods as described. Good web site with sound advice.”

Helpful Report

Thank you Tony :)

“delivered on time and helpful when called”

Helpful Report

Thank you Alan :)

“Efficient, prompt and good to deal with. Stove arrived with a cracked fire brick which was replaced without issue. Good company and recommended.”

Helpful Report

Thank you Jon :)

“Good communication. Waiting for the winter months to see if stove is sufficiently performant for the house.”

Helpful Report

Thank you Lilah :)

“The reason why I chose stoves online was because I was very happy with service that they provided when I made my first purchase.”

Helpful Report

Thanks Ian, always here to help :)

“Excellent service, problem free delivery to remote area.”

Helpful Report

Thanks Ronald :)

“First class, helpful and fast”

Helpful Report

Thank you Alistair :)

“Really helpful on the phone and good quality products, Definitely company to use.”

Helpful Report

Thanks Andrew :)

“Good selection of stoves, it's where I'll send customers who have not decided on the stove they want.”

Helpful Report

Thanks Rab :)

Stovesonline Ltd is rated 4.9 based on 1,509 reviews