Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: Stovesonline Ltd, Flightway Dunkeswell Business Park, Honiton, Honiton, Devon
Rating: 4.91

4.9 Rating 1,754 Reviews

99 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,754 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

Stovesonline Ltd, Flightway Dunkeswell Business Park, Honiton, Honiton
Devon
EX14 4RD

Stovesonline Ltd 5 star review on 23rd August 2026

Stovesonline Ltd 5 star review on 17th April 2025

Stovesonline Ltd 5 star review on 2nd April 2025

Stovesonline Ltd 5 star review on 6th March 2025

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Stovesonline Ltd 5 star review on 14th February 2025

122

Anonymous

Anonymous // 01/01/2019

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“Very helpful and knowledgeable”

Helpful Report

Great, many thanks Brian. Sune

“I have used this firm for a number of years. They gave very good advice and the products are good quality and perform well.”

Helpful Report

Hi Ian, Many thanks for your review, we are honoured by your support. Always happy to try to help, All the best, Sune

“Very knowledgeable very friendly very fast”

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Thanks Michael. Very glad to be able help, All the best, Sune

“I looked at several woodburning stove suppliers before deciding on stovesonlione, and I'm really that I did. Rachel was very knowledgeable about the products that you sell , and was able to advise about everything, including the delivery procedure. I have recommended stovesonline to friends as well.”

Helpful Report

Hi Don, thanks for your kind words. I will pass that on to Rachael too, she'll really appreciate that. Yes she does indeed know her stoves. I'm glad we could help. Thanks again, Sune

“Fast delivery,helpful, good price, good advice”

Helpful Report

Thanks Brian - we do indeed aim to be all of those. :)

“Very well. Timely service and also followed up a delivery issue which might have impacted our costs bit wasn't fault of ours, to our satisfaction”

Helpful Report

Thanks for your nice comments Matthew, and glad we managed to resolve that delivery issue. You are quite right our website needs a spruce up, I agree. I will send you a screenshot of what I am working on right now.

“Great. Very helpful and quickly found and despatched the part.”

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Thanks Clifford, your warehouse crew do try. :)

“Excellent service”

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“One of the most genuine companies I have dealt with, we had a problem with our order due to a website issue but Sune sorted this out for us with a genuine care for the problems we were having. A real family run business and wouldn’t hesitate to use again.”

Helpful Report

Sorry you had a bad time with us Ginny - not our intention at all. We run a specialist website called workshopstoves.co.uk which is where you placed an order for a silicone flashing. Our address and details are clearly shown on the site on each page - we aren't trying to hide or anything. I have checked through your order and you placed an order for a square flashing, but you wanted a round one. Unfortunately we only list and offer the square version on that site. But what I did see though was that the instructions shown on the page are for a round one, which is misleading. Not deliberately misleading of course, but I will get that changed. Sorry for the bother. All the best, Sune

Just to let you know those fitting instructions have now been updated so that they show a square flashing to match the main image flashing. Thanks for drawing my attention to that and sorry again.

“Great choice. Great stove, DEFRA approved.”

Helpful Report

Many thanks Jane. Nice choice of stove, it has a great finish to the castings.

“Very good - I went back to them several times to get a competitive price and they were more than happy to help. I would use them again + it’s Important to support smaller and more rural business”

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Brilliant, thanks for your support Matt, appreciated.

“Very helpful and knowledgeable”

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Thanks Brent, that's just what we aim for! :)

“Ok, no frills”

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Thanks for your review, I'll find out why we didn't quite come up to spec and solve it for next time.

“Very helpful Shirley”

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Thanks Peter, we think Shirley is great too. :) I will check with her about which carrier we used and see if we can't improve that. Sometimes its tricky as often different local carriers are used for the last part of the delivery. Thanks for the feedback - it lets us improve. All the best, Sune

“Very satisfied with the service, everything was done quickly and efficiently.”

Helpful Report

Thanks Helen, great to know and check with the team about how we can improve delivery communication. : )

“Great customer service, kept us updated with delivery.”

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Good to hear, thanks. :)

“Communication regarding delivery was great”

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Excellent, thanks Ellie. :)

“Stoves Online designed 2 x stove installations for me for my new house. Service was excellent, delivery was excellent and they know exactly what they are talking about when it comes to stoves. They provided me with great advice and their customer service is excellent.”

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Hi Graeme, excellent to hear, many thanks. If ever there is anything else then we're here to help.

“Did what it said on the tin. Delivery as promised, product as described.”

Stovesonline Ltd 4 star review on 29th March 2019

Helpful Report

Thanks David. Looking excellent. I really like double sided stoves, they help a room look bigger.

“Stovesonline we're very easy to buy from. A quick telephone call to buy the stove and then I was updated on delivery details by email and my stove was delivered to south west France as planned. I would recommend Stovesonline.”

Helpful Report

Thanks Victoria, we aim to make it as smooth as possible for you. Merci.

Stovesonline Ltd is rated 4.9 based on 1,754 reviews