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Stovesonline Ltd Reviews

4.9 Rating 1,696 Reviews
99 %
of reviewers recommend Stovesonline Ltd
Company Reviews Metrics Info
4.9
Based on 1,696 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Stovesonline Ltd Reviews

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
M
Verified Buyer
“Great service”
Helpful Report
P
Verified Buyer
“Very knowledgeable very helpful and extremely well priced”
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J
Verified Buyer
“Excellent. Susi was extremely helpful and very personable.”
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C
Verified Buyer
“I was very impressed with the service”
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T
Verified Buyer
“Very good service.”
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J
Verified Buyer
“Good advice given during my phone enquiry before purchase - friendly and personal service. Quick delivery and competitive prices. I'd certainly recommend Stovesonline.”
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M
Verified Buyer
“are very helpful my second purchase”
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M
Verified Buyer
“Excellent service - items despatched promptly and very understanding when I found I had ordered the wrong part.”
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J
Verified Buyer
“A very friendly and efficient service. Excellent prices and good product knowledge compared to other online companies. Our stove arrived in perfect condition on the day they said it would. Would certainly recommend.”
Stovesonline Ltd 5 star review on 13th August 2019 Stovesonline Ltd 5 star review on 13th August 2019
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J
Verified Buyer
“I need a length of Selkirk flue and I needed it really quickly, I rang Stovesonline they were very friendly and very efficient, I paid over the phone and within seconds my invoice was in my inbox and the flue arrived the very next day. Overall a very nice experience with professional service/people. Thank you.”
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M
Verified Buyer
“Very good, excellent choice of stoves, competitively priced. Team were excellent - my stove came without glass in door (not the fault of stoves online, it was boxed up like that in the factory) but I rang up and was immediately sent replacement glass by courier. Would recommend.”
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M
Verified Buyer
“Brilliant!!!”
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A
Verified Buyer
“So far I've bought a flue system from Stovesonline but will be buying a stove too and they will be the first place I go to. I found them very helpful, knowledgeable and friendly to deal with (in contrast to some of my local stove shops).”
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A
Verified Buyer
“They are very attentive to customer needs”
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O
Verified Buyer
“Honest, expert advice and prompt supply of the parts I needed. Great.”
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A
Verified Buyer
“I have used stoves online twice now and would definitely use them again. They have been brilliant in answering any questions I’ve had and the support they provide is excellent throughout.”
Stovesonline Ltd 5 star review on 8th July 2019
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Hi Alan, Thanks for your review - and thanks for coming back to us. :) As you know - any ongoing questions or support - we're here. Nice looking install, I like that stone facing, it sets it off very well. Thanks, Sune
P
Verified Buyer
“I was given good advice by Jamie concerning my tarring up/cold flue issue on my ESSE W35. Whilst for personal reasons I have not yet been able to fit the device required (LK810 Thermomat Load Unit) I have every confidence the unit will solve the issue.”
Helpful Report
Hi Patrick - glad to hear it, and thanks for leaving us a review. That load unit should really help - I have on on my boiler stove. It will also make your system much more responsive. Without it your hot water cylinder or thermal store will heat up in stages in 10 - 15ºC increments. So if the water is 30ºC that could mean heating the whole tank to 40, then 50, then 60 before you can have a shower. With the load unit it will be heating the tank to around 70ºC from the start - meaning you can have a shower sooner. Thanks again for your review and good luck. Sune
A
Verified Buyer
“Quick and efficient”
Helpful Report
Thanks Andrew, glad to hear it. :) Sune
S
Verified Buyer
“Good customer service.”
Helpful Report
Thanks Steve - well we wouldn't be here if it wasn't for the people who choose to be our customers - customer service is vital. Thanks, Sune
M
Verified Buyer
“Very informative and extremely friendly and helpful. Thankyou for a great service.”
Helpful Report
Hi Mark - thanks for taking the time to leave a review, appreciated. And glad to hear it - that's what we aim for. Do also come back to us for any ongoing questions or queries you might have. Thanks, Sune
Stovesonline Ltd is rated 4.9 based on 1,696 reviews
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