Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,696 Reviews

99 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,696 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 17th April 2025

Stovesonline Ltd 5 star review on 2nd April 2025

Stovesonline Ltd 5 star review on 6th March 2025

T \

Stovesonline Ltd 5 star review on 14th February 2025

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“very well. Responsive, polite, helpful.”

Helpful Report

Thanks Rebecca :)

“Great prompt service”

Helpful Report

Hi Tim - thanks for your review, glad we were speedy. Sune : )

“Stoveonline was very efficient and cooperative. Their staff kept close contact to us to answer all our technical questions - also after having sent the ESSE to us to Germany.”

Helpful Report

Thanks Wolfgang :)

“Good technical knowledge of my requirements. Very prompt delivery of parts, polite and friendly service.”

Helpful Report

Thank you Tim :)

“Great product and helpful service. Thumbs up from us!”

Helpful Report

Thanks Anne :)

“Staff recommendations didn’t correspond with those of the installer”

Helpful Report

Hi Mary, Thanks for taking the time to leave us a review. I have looked through the notes on the order and it seems there was some confusion on length of flue required for your gas stove. However this seems to have been sorted directly with your installer. If you have any queries or if there is anything else you need at all then do come back to us Many thanks Jack

“Excellent”

Helpful Report

Thanks Robert :)

“Prompt response. Quick delivery. Goods as described. Good web site with sound advice.”

Helpful Report

Thank you Tony :)

“Got a suitable part. Supplier agreed to my suggestion on how I may collect it at the weekend but they did not volunteer the idea and it did take time to explain it to them and the initial response was tough luck ‘we don’t do that’.”

Helpful Report

Hi Ian, thanks for your review and not marking us down even though it sounds like we could have been a little more helpful or flexible. I think its the first time we've been asked to leave a part out for someone to collect but I will check. If it isn't then we should try to think of a way to make it possible but safer - both from theft but also the weather. A box with combination lock is one instant idea that would be fairly pragmatic. If it is indeed the first time then I still think it sounds like we could have done a bit more "out of the box" thinking here perhaps so will chat that through with the team. I'm not certain what you mean by "industrialize and professionalize" - I'd appreciate it if you might find the time to elaborate? I will email you direct to ask as I would like to know. So I'm glad that you got your part in the end, but think we perhaps could have had a more "can do" attitude here, so: sorry about that. Thanks for saying because then we can look to improving! All the best, Sune Nightingale

“delivered on time and helpful when called”

Helpful Report

Thank you Alan :)

“Efficient, prompt and good to deal with. Stove arrived with a cracked fire brick which was replaced without issue. Good company and recommended.”

Helpful Report

Thank you Jon :)

“Good communication. Waiting for the winter months to see if stove is sufficiently performant for the house.”

Helpful Report

Thank you Lilah :)

“The reason why I chose stoves online was because I was very happy with service that they provided when I made my first purchase.”

Helpful Report

Thanks Ian, always here to help :)

“Always very helpful.”

Helpful Report

Thanks Dan :)

“Excellent service, problem free delivery to remote area.”

Helpful Report

Thanks Ronald :)

“First class, helpful and fast”

Helpful Report

Thank you Alistair :)

“Really helpful on the phone and good quality products, Definitely company to use.”

Helpful Report

Thanks Andrew :)

“Good selection of stoves, it's where I'll send customers who have not decided on the stove they want.”

Helpful Report

Thanks Rab :)

“Very well, helpful, flexible and constructive - overall no hessitation in recommending”

Helpful Report

Thank you David :)

“They helped me through their knowledge and fantastic after sales care”

Helpful Report

Thanks Kenny :)

Stovesonline Ltd is rated 4.9 based on 1,696 reviews