Stovesonline Ltd Reviews

Name: Stovesonline Ltd
Address: FlightwayDunkeswell Business Park, Dunkeswell
Rating: 4.91

4.9 Rating 1,728 Reviews

98 %

of reviewers recommend Stovesonline Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,728 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Stovesonline Ltd 5 star review on 17th April 2025

Stovesonline Ltd 5 star review on 2nd April 2025

Stovesonline Ltd 5 star review on 6th March 2025

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Stovesonline Ltd 5 star review on 14th February 2025

121

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a suitable part. Supplier agreed to my suggestion on how I may collect it at the weekend but they did not volunteer the idea and it did take time to explain it to them and the initial response was tough luck ‘we don’t do that’.”

Helpful Report

Hi Ian, thanks for your review and not marking us down even though it sounds like we could have been a little more helpful or flexible. I think its the first time we've been asked to leave a part out for someone to collect but I will check. If it isn't then we should try to think of a way to make it possible but safer - both from theft but also the weather. A box with combination lock is one instant idea that would be fairly pragmatic. If it is indeed the first time then I still think it sounds like we could have done a bit more "out of the box" thinking here perhaps so will chat that through with the team. I'm not certain what you mean by "industrialize and professionalize" - I'd appreciate it if you might find the time to elaborate? I will email you direct to ask as I would like to know. So I'm glad that you got your part in the end, but think we perhaps could have had a more "can do" attitude here, so: sorry about that. Thanks for saying because then we can look to improving! All the best, Sune Nightingale

“Always very helpful.”

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Thanks Dan :)

“Knowledgeable, helpful staff offering competitive prices and good delivery”

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Thank you Mike :)

“Fine. Good delivery”

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Thank you Paul :)

“Remarkably well considering Stoves had to deliver to us in Spain. We experienced a few hiccups but Stoves' professionalism, courtesy and helpfulness made for a smooth buying experience. Very happy and would definitely recommend Stovesonline.”

Helpful Report

Thank you for your kind words Linda :)

“Friendly Very good overall They were clear and did what they said and when they said.”

Stovesonline Ltd 4 star review on 11th June 2019

Helpful Report

Thanks Steve, Your new stove looks super smart there, I love the hearth and back panelling :) Jack

“good good good”

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Thank thanks thanks :)

“i have had an issue with your product , the velcro on the lowest blanket melted sending smoke into the area around the liner and seeping into next doors house . they have found hole and fixed it but i wasnt happy with what id found .”

Helpful Report

Hi Richard - thanks for your review and sorry for your experience. We're concerned and looking into this. We are getting the lab reports, samples to test and so on - essentially a lot is being done as a result of this. Did you contact us direct about this? I can't find any notes on your reference about it you see and normally they would be there. Anyway the main point is, having seen your review pop up we are taking it seriously - I thought I'd better drop you a reply here but of course a team member will also be in touch with you to get some more details about the install and what happened and so on. Thanks for letting us know about it! All the best, Sune

“Attentive, flexible and good service.”

Helpful Report

Thank you :)

“Prompt delivery to remote location.”

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“Service was very good and I received stove on time.”

Stovesonline Ltd 4 star review on 15th April 2019

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Thanks Donnie, your stove is looking great :)

“Helpful service as able to speak to a person and discuss needs. Very good selection of stove parts. Quick delivery.”

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Thanks Martin :)

“They were genuine and professional and polite”

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Thank you :)

“Item purchased was at a competitive price and fitted perfectly. Buying the item was easy with delivery rapid and on time. I will use Stovesonline again”

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Thanks Graham :)

“Ordered and delivered replacement glass for our wood burning stove very efficiently.”

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Thanks Erica :)

“Stove is great. I think a better illustrated User Manual is essential, with diagrams. That provided was worse than useless, The assumption that it’s intuitive is bizarre for such an expenditure to have it not work to full potential.”

Helpful Report

Hi - thanks for your review - and thanks for still rating us well even though the manufacturer's manual wasn't great. I actually have to agree with you - its fairly basic isn't it? I hope you were able to make use of our help and support? We could and would have guided you and your installer through the process - that's all part of our service. I will flag that up with the manufacturer - hopefully they can rework those manuals to make them a bit more helpful. It is a good stove you are right, silly for the manual to let it down. All the best, Sune

“Really good service. Not quite perfect but to deliver a stove to rural Scotland one day later than 1st indicatedin but still in 3 working days is really good.”

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Thanks Douglas :)

“Good service”

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Thank you :)

“Supplied chimney sweep accessories promptly and correctly. Pleased with service”

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Thanks Nigel, happy to be of service. All the best, Sune

“Excellent stove, friendly staff, sorted out confusions on pipe sizes with no hassle. Thank you.”

Helpful Report

Hi Mark - many thanks for your review and your trust. I see some diameter changes on your order. Sorry that it proved a bit of an issue for you, and thanks for the positive and critical feedback: best way to improve. We are about to move to a new system which will automagically alert us to mismatches between the outlet size of a stove and the flue diameter - so I think this is in hand for the future. Thanks again, Sune

Stovesonline Ltd is rated 4.9 based on 1,728 reviews