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Stovesonline Ltd Reviews

4.9 Rating 1,552 Reviews
99 %
of reviewers recommend Stovesonline Ltd
Company Reviews Metrics Info
4.9
Based on 1,552 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Stovesonline Ltd Reviews

About Stovesonline Ltd:

Helping you to turn your building into a cosy home. Natural, low CO2, wood heating draws you in, makes a comfortable space to relax, to chat, to kick back.

You get help all the way, from choosing the right stove, to installation design (that's included in our prices) to full aftersales support. Whether you have a Grand Designs project, or just need a simple stove we go that extra mile.

Visit Website

Phone:

0845 226 5754

Email:

info@stovesonline.co.uk

Location:

FlightwayDunkeswell Business Park
Dunkeswell
EX14 4RD

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
S
Verified Buyer
“Great service”
Helpful Report
P
Verified Buyer
“They delivered my order on time and i am very happy with it”
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M
Verified Buyer
“First time using Stovesonline. Great price. Really good quality and good service”
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M
Verified Buyer
“Excellent service”
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W
Verified Buyer
“Really helpful, found an equivalent product when the extractor fan I ordered was unavailable, even when a number of other suppliers, said they couldn't get one. Then, when that one became unavailable managed to source our first choice, matching the price. Excellent service.”
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Mr C
Verified Buyer
“Knowledgeable, informative and helpful. The whole experience was smooth, including overseas delivery.”
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D
Verified Buyer
“Excellent service. When I unpacked the fire one of the components was broken. They immediately sent out a replacement no questions asked. After sales was excellent also. Realised I had ordered the wrong top piece for the chimney. They saw that I had ordered an additional item. They called me to give technical support, discuss how it was being installed & recommend the correct part. I am extremely pleased with the product & service. Wouldn’t buy a fire from anyone else.”
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Anonymous
Verified Buyer
“I was plesantly surprised by the excellent service I received from your goodselves. Export to Belgium was probably not an easy exercise, but you managed my shipment in the best possible way. Greatly appreciated.”
Stovesonline Ltd 5 star review on 8th February 2025
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D
Verified Buyer
“Very helpful on the phone and next day delivery. Very pleased with service recieved”
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P
Verified Buyer
“Very well indeed withe minimal info at the outset ! Noel Peck”
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M
Verified Buyer
“A prompt, efficient and professional service. Thanks”
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D
Verified Buyer
“Very helpful in ascertaining the parts needed for our stove's repair.”
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A
Verified Buyer
“Shirley Johnson spent considerable time giving me good advise on which stove to buy, excellent price, quick delivery with very reasonable charge for transporting to the Oiter Hebrides, Scotland. Excellent service overall.”
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T
Verified Buyer
“First class service and I would recommend you anytime”
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K
Verified Buyer
“Very helpful and fast delivery.”
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K
Verified Buyer
“Really excellent company to deal with, they have helped us out on a few occasions now.”
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A
Verified Buyer
“Installing a stove is a difficult job either many technical aspects to consider then, if you like me want to go further, installing a boiler stove is definitely a job that requires time, information, evaluation and careful consideration. Susi, from Stoves Online, has been an absolute blessing in this project. she has always replied expertly and patiently to my many emails about questions, insights, doability and evaluation. She has advise a local HETAS engineer and advised on the equipment I needed. The wider Stoves Online team has been as good as Susi, everyone there seems keen and happy to reply to all queries, doubts, clarifications, they offer expert advise without selling pressure and let the costumer evaluate the best decision.”
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R
Verified Buyer
“Excellent”
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A
Verified Buyer
“Shirley was very helpful and gave excellent advice on which stove would be suitable for our house. Excellent service. Highly recommend”
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K
Verified Buyer
“Excellent, friendly, helpful and efficient service”
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Stovesonline Ltd is rated 4.9 based on 1,552 reviews
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