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Stone Deals Reviews

4.6 Rating 736 Reviews
91 %
of reviewers recommend Stone Deals
4.6
Based on 736 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Stone Deals Reviews
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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 21st January 2025
7 Interior Limited
Stone Deals 5 star review on 20th January 2025
John
Stone Deals 5 star review on 15th October 2024
Anonymous
Stone Deals 5 star review on 15th October 2024
Anonymous
Stone Deals 5 star review on 15th October 2024
Anonymous
Stone Deals 5 star review on 7th October 2024
M Al-Sayegh
Stone Deals 5 star review on 7th October 2024
M Al-Sayegh
35
Anonymous
Anonymous  // 01/01/2019
Wasn't happy the tiles were delivered palletised and loose. I felt they could have been at least losely bundled. Pallet had to be left on the road due to steps to my property and having to handle loose tiles made the job harder work than it should have been.
Helpful Report
Posted 10 years ago
Many thanks for your review. We have checked and no problems were reported after the delivery. Also the tiles the customer purchased are loose (not boxed) and delivery was done to the kerbside (nearest point to the property) as explained to the customer before delivery.
Posted 10 years ago
Pre sale, StoneDeals were good but post sale they weren't very helpful when we had problems with their delivery company, hence a rating of "normal". The tiles did arrive well packed and without any breakages but when the delivery company said that they couldn't deliver to us, StoneDeals stated that we would need to pay a further £320 for delivery on top of the £290 already paid for delivery to Spain. They didn't assist in getting the delivery company to actually make the delivery and considering we have had a previous shipment of 650kg delivered to us, we know it's perfectly possible. In the end we needed to get the shipment delivered to a local construction company and had to pay them €50 to deliver to us. The tiles that we received are mostly very good but there are wildly different qualities within the order so it's just as well that we ordered quite a few more m2 than required.
Helpful Report
Posted 11 years ago
Hi, Many thanks for your comments. We have checked with the transport company and they advised that there is a slope at the delivery site hence making the delivery very difficult due to the weight of the tiles. During the conversations, they recommended using a special lorry which would cost more and we passed this option the the customer. However we also tried to persuade the transport company to attempt the delivery as customer already received deliveries before to the same address. Finally we had no choice but to deliver the goods to another place where the collection from that address would be possible. Apologies for the inconvenience but unfortunately some events are beyond our control. That is why we advise all of our customers to provide as much information as possible about the delivery site or any restrictions around the area.
Posted 11 years ago
This is not the first time that I have purchased product from you. The first time I received 5 star service - that is why I came back to you. This time you were able to save what would have been a bit of disaster. I ordered on the basis of "4 to 5 weeks delivery" which was fine but when I phoned up for a delivery date during week 4, I was told that there were production difficulties and that you did not know when the product would be available! This is a £200k project so this was not good news. In fairness you quickly offered an alternative at a keen rate and redeemed yourselves but it would have been easier all round to have tracked the order with your supplier and given earlier warning of the difficulty and offered alternatives at the time that the problem became apparent. My old addage is that "Bad news early is better than Bad News late!" Otherwise, I remain a fan and would use you again.
Helpful Report
Posted 11 years ago
Stone Deals is rated 4.6 based on 736 reviews