Stone Deals Reviews

Name: Stone Deals
Rating: 4.65

4.7 Rating 661 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.7

Based on 661 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

Write Your review

Tell us how Stone Deals made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stone Deals 5 star review on 13th October 2023

Anonymous

Stone Deals 5 star review on 23rd June 2023

Lorraine

Stone Deals 5 star review on 16th February 2023

Stone Deals 5 star review on 24th August 2022

June

Stone Deals 5 star review on 18th August 2022

Paul Calvin Gazee

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre sale, StoneDeals were good but post sale they weren't very helpful when we had problems with their delivery company, hence a rating of "normal". The tiles did arrive well packed and without any breakages but when the delivery company said that they couldn't deliver to us, StoneDeals stated that we would need to pay a further £320 for delivery on top of the £290 already paid for delivery to Spain. They didn't assist in getting the delivery company to actually make the delivery and considering we have had a previous shipment of 650kg delivered to us, we know it's perfectly possible. In the end we needed to get the shipment delivered to a local construction company and had to pay them €50 to deliver to us. The tiles that we received are mostly very good but there are wildly different qualities within the order so it's just as well that we ordered quite a few more m2 than required.”

Helpful Report

Posted 9 years ago

Hi, Many thanks for your comments. We have checked with the transport company and they advised that there is a slope at the delivery site hence making the delivery very difficult due to the weight of the tiles. During the conversations, they recommended using a special lorry which would cost more and we passed this option the the customer. However we also tried to persuade the transport company to attempt the delivery as customer already received deliveries before to the same address. Finally we had no choice but to deliver the goods to another place where the collection from that address would be possible. Apologies for the inconvenience but unfortunately some events are beyond our control. That is why we advise all of our customers to provide as much information as possible about the delivery site or any restrictions around the area.

Posted 9 years ago

“This is not the first time that I have purchased product from you. The first time I received 5 star service - that is why I came back to you. This time you were able to save what would have been a bit of disaster. I ordered on the basis of "4 to 5 weeks delivery" which was fine but when I phoned up for a delivery date during week 4, I was told that there were production difficulties and that you did not know when the product would be available! This is a £200k project so this was not good news. In fairness you quickly offered an alternative at a keen rate and redeemed yourselves but it would have been easier all round to have tracked the order with your supplier and given earlier warning of the difficulty and offered alternatives at the time that the problem became apparent. My old addage is that "Bad news early is better than Bad News late!" Otherwise, I remain a fan and would use you again.”

Helpful Report

Posted 9 years ago

Stone Deals is rated 4.7 based on 661 reviews