stampit Reviews

Name: stampit
Address: West Court, Campbell Road, Stoke-On-Trent, United Kingdom
Rating: 4.85

4.9 Rating 6,103 Reviews

97 %

of reviewers recommend stampit

4.9

Based on 6,103 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About stampit:

PREMIUM STAMPS

Visit Website

Phone:

0800 112 3880

Email:

emma.stewart@trodat.net

Location:

West Court,
Campbell Road,
Stoke-On-Trent
United Kingdom
ST4 4FB

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stampit 5 star review on 10th April 2024

S Pamela Palmer

stampit 5 star review on 28th February 2024

stampit 5 star review on 5th February 2024

stampit 5 star review on 29th January 2024

stampit 5 star review on 28th January 2024

stampit 5 star review on 21st January 2024

568

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order has not arrived. My email about this has not had a response. I will not buy from this company again and l suggest others do not either.”

Helpful Report

“The help with the artwork was good. I never received the items I ordered. Their system said it was complete when it hadn't been started (custom embosser). They apparently had a cyber attack earlier in the year which they've yet to resolve in their systems. I asked for a refund and am waiting to see if I receive it. I'd avoid and pay a bit more somewhere else.”

Helpful Report

“Really disappointing service”

Helpful Report

Hi Richard, I’m sorry to hear of your poor experience with us, I would like to apologise as this is not in keeping with our high standards. I have since spoke with our customer service team who have advised me that we have since refunded you for both orders placed and remakes of these orders have now been sent out to you. Kind regards Abbie

“Not a good experience. You should have checked that the stamp worked before sending it out. And further your lack of response to.my complaint is not satisfactory”

Helpful Report

Hi Jannie, I’m sorry to hear of your poor experience with us, I would like to apologise as this is not in keeping with our high standards. All of our stamps are quality tested multiple times to ensure they work correctly, before being sent to our customers. I have since spoke with our customer service team who have received your returned stamp but are unable to find an issue with it. Please can you email us at hello@stampit.co.uk to resolve this issue by detailing what exactly is wrong with your returned stamp. Kind regards Abbie

“Ordered handstamp 06 July. Two weeks later no sign of it. No word from Stampit, except to ask if I was satisfied with my order??? I think they have a sense of humour.”

Helpful Report

Hi Joseph, I’m sorry to hear of your poor experience with us, I would like to apologise as this is not in keeping with our high standards. I have since spoke with our customer service team who have advised me that your order was unfortunately stuck in our system and will now be shipped out tomorrow at the latest. Apologies for the inconvenience caused. Kind regards Abbie

“The product bought did not match the description, completely different and jot worth the money.”

Helpful Report

Hi Humeyra, I’m sorry to hear of your poor experience with us, I would like to apologise as this is not in keeping with our high standards. When stamping on glass we recommend allowing 5 minutes for the ink to dry, as this is a non-porous surface sometimes dry times can be a little longer than this as a result of the air humidity. We recommend stamping in a cool room for best results. Once again we are sorry for the inconvenience caused. Kind regards Abbie

“I would give it NO STARS Completly useless Please find attached best we can do and size this would have to be Thanks Alana Attachment(s) AM2906 EILEEN.pdf This attachment they sent me was different to the one I received, its got a curl on the top of the B which is not on the attachment, also got double lines at the bottom of the vase I even phoned the office and discussed what l wanted.”

Helpful Report

Hi Eileen, I’m sorry to hear of your poor experience with us, I would like to apologise as this is not in keeping with our high standards. Please can you email us photographs of this to hello@stampit.co.uk and a member of our customer service team will be in touch to resolve this matter. Once again we are sorry for the inconvenience caused. Kind regards Abbie

“Paid for express delivery but the stamp wasn't dispatched for almost a week - chased this with customer services who weren't particularly helpful. When the stamp finally arrived it was wrong and didn't match the design/instructions uploaded. Informed the customer service team about this mishap who again were not particularly bothered that the stamp was both late and incorrect. A new stamp was made and sent out but again this took quite a while, even though express shipping had been selected initially and that they had made the wrong stamp.”

Helpful Report

Hi Danny, I am sorry to hear about your experience with us, I would like to apologise as this is not in keeping with our high standards. As stated in our delivery time section on our website turnaround times for our rubber stamps is currently 4 days, therefore the delivery method timeframe does not begin until the product has left our warehouse. We do apologise that you were not satisfied with our service and have since refunded your delivery cost of £12.99. Kind regards Abbie

“Sent something I didn’t order - that’s twice these people have screwed up my order - never again.”

Helpful Report

Hi Stephen, I am sorry to hear about your experience with us, I would like to apologise as this is not in keeping with our high standards. We would like to offer you a free remake for your stamp, if you would like this please email us at hello@stampit.co.uk and we will be more than happy to remake this for you. Kind regards Abbie

“I still haven’t received my ink pad, I ordered it last week and now I’m being asked to review a product I haven’t got”

Helpful Report

Hi Elizabeth, I am sorry to hear about your experience with us, I would like to apologise as this is not in keeping with our high standards. I have checked your order on our system and it is showing as dispatched. This has likely been lost in transit, apologies. To resolve this a new replacement ink pad will be sent out tonight with Royal Mail special delivery, this item will be with you over the next few days. To track this on the Royal Mail website, please us DS 6860 6115 5GB. Apologies Abbie

“Ordered a stamp 2 years ago and it was very good and acrylic base whoever ordered 2 stamps same size last week costing nearly £200. When they were delivered they were in a heavy wood with broken handles and one didn’t even have a handle, the would had splinters all over which can easily go into your fingers while using stamp itself. The ink box all dented. Emailed them photos and they refunded my money straight away so Amat photos attached . The person on the other said they must have been damaged in transit whoever they didn’t even have a handle on one of stamps. I wouldn’t use them again as the stamps are very poor quality, cutting corners and using cheap quality products! not sure know why they state Premium Stamps with such poor quality! Ordered new stamps form another company instead!”

Helpful Report

Hi Arif, Thank you for taking the time to review our company. I am sorry to hear about your experience with us, I would like to apologise as this is not in keeping with our high standards. I have made a note of your review and will pass this onto our team. Once again we would like to apologise for the inconvenience caused. Kind regards Abbie

“We went for this as it stated it was waterproof ink, taking a good few washes to get the skin-safe ink off, but that is not the case, it comes off straight away!”

Helpful Report

“Still waiting for my order”

Helpful Report

Hi Victoria, I am sorry to hear about your experience with us, I would like to apologise as this is not in keeping with our high standards. I have checked on our system and your order has been made and is due to be dispatched later today. Once again we are sorry for the inconvenience this has caused. Kind regards Abbie

“I have not yet received my order despite paying for the fastest postage option. Very poor service”

Helpful Report

Hi Sam, I am sorry to hear about your experience with us so far. I have spoke with our customer service team and unfortunately this order was lost in our system. I have now flagged your order as urgent and your item will be shipped today. Again I can only apologise with the delay in your order. Apologies Abbie

“Long wait to receive. Wrong size sent. Artwork reversed. embosser removes ink from print. Apart from that it's great.”

Helpful Report

“Bought an embosser a month ago, still haven't received my order yet. If I could give it less than 1 star I would, have sent numerous emails to chase them, keep getting told that it's being sent out on this day or this day...but it never does, think I'm just being told lies at this point? Been told that their system was down so gave them the benefit of the doubt, (order was placed before it went down) but here I am still waiting patiently, wish I'd gone elsewhere as they've wasted a lot of my time. I had high hopes and was very excited for my order, but now that's gone and I wouldn't recommend it. Can't comment on the actual product however as I still don't have it.”

Helpful Report

Hi Ruhena, I am sorry to hear about your experience so far. I spoke with our customer service team and from what I understand the order was sent out by special delivery last night. Again I can only apologise as the issues with our system have been ongoing for the last few weeks and this has caused significant delays for our customers orders. Kind regards

“I chose this company because they promised and advertised pre-Christmas delivery. It arrived a month late. I was sent confirmation it had been dispatched (this was apparently sent in error). I was only advised it would be late when I chased the order myself. No effort was made to contact me to allow me to cancel. The above would be forgiven if the quality was good. If you press the clamps together lightly it leaves half an impression and if you apply any more pressure it rips the paper. It doesn't matter how careful you are. The stamp pads are plastic and sharp. So disappointed, especially as it was meant to be a special gift. Would not recommend at all.”

Helpful Report

Hi Kate, I'm really sorry about that, one of our customer service team will be in contact with you shortly to discuss this. Kind regards

“My order was initially late, then apparently forgotten. Twice. It took 2 months for the stamp to arrive. This experience has been very disappointing.”

Helpful Report

Hi Laura, I'm very sorry for your experience, this doesn't align with our standards, someone from my cutomer service team will be in touch via email to remedy this. Kind regards

“The parcel didn’t arrived, they just keep saying that they have an system error, waiting for 2 weeks for my second day delivery parcel”

Helpful Report

Hi Valeriu, I'm very sorry for your experience this doesn't align with our high standards, unfortunately the system is still currently down and we are trying our best to remedy this. I have told my customer service team to contact you with a solution and they should be in contact very soon via email. Again, I'm very sorry for any stress caused. Kind regards

“I don’t know I haven’t received my order even though it was sent a week ago. Checked the tracking on Royal Mail and states they haven’t received the parcel from stampit. Emailed this morning and was told the system was down and they would get back to me and no one has got back to me this afternoon.”

Helpful Report

Hi Jodie, I'm very sorry for your experience this doesn't align with our high standards, unfortunately the system is still currently down and we are trying our best to remedy this. I have told my customer service team to contact you with a solution and they should be in contact very soon via email. Again, I'm very sorry for any stress caused. Kind regards

stampit is rated 4.9 based on 6,103 reviews