stampit Reviews

Name: stampit
Address: West Court, Campbell Road, Stoke-On-Trent, United Kingdom
Rating: 4.85

4.9 Rating 6,106 Reviews

97 %

of reviewers recommend stampit

4.9

Based on 6,106 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About stampit:

PREMIUM STAMPS

Visit Website

Phone:

0800 112 3880

Email:

emma.stewart@trodat.net

Location:

West Court,
Campbell Road,
Stoke-On-Trent
United Kingdom
ST4 4FB

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stampit 5 star review on 10th April 2024

S Pamela Palmer

stampit 5 star review on 28th February 2024

stampit 5 star review on 5th February 2024

stampit 5 star review on 29th January 2024

stampit 5 star review on 28th January 2024

stampit 5 star review on 21st January 2024

568

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disappointed as the stamps on the advert are not what I received. I was expecting a shaped handle as displayed not just a small square block of wood. I have yet to try the stamp but presume it will be fine.”

Helpful Report

“Summary: If you need a stamp quickly, use them, If you need quality, think again. As always, your mileage/experience may vary. I will start by saying their customer care team is GREAT but the quality of products needs refining. I ordered a 20mm Japanese-style Hanko Stamp. However, the rubber stamp was barely glued to the wooden handle. I had to use Superglue I had at home to ensure it wouldn't separate from the handle over time. I've ordered multiple stamps from Stampit in the past and each one had a quality issue that meant either a new stamp had to be sent to me or I requested a cancellation.”

Helpful Report

“Very helpful on the phone and very responsive. we received our order not long after it was placed.”

Helpful Report

“Although the stamp was exactly as planned, a word fell off the first time i washed it.”

Helpful Report

Hi Marion, I would like to apologise as this is not in keeping with our high standards. I've passed this onto our customer service team who will email you regarding this issue. Kind regards Ross

“The stamp arrived quickly and is a good image. Sadly the rubber stamp has been glued into its housing off level, so it’s very difficult to print a straight image onto my packaging.”

Helpful Report

Hi Catherine, I’m sorry to hear of your poor experience with us, I would like to apologise as this is not in keeping with our high standards. I have passed this onto our customer service team who have now emailed you regarding this issue. Kind regards Abbie

“Bit disappointed. Great comms but didn’t get what I asked, twice. Firstly I ordered 2 x 4” x 4” vinyls. Received 1 x 4” x 4”. I then ordered 2 x 2” x 2” and received 4 x 2” x 2”, but with the writing on my logo printed backwards. Shame because it’s a great quality product, I’m just £40 lighter and still havent got what I ordered! Not to worry.”

Helpful Report

Hi Wendy, I’m sorry to hear of your poor experience with us, I would like to apologise as this is not in keeping with our high standards. I have since spoke with our customer service team who have advised me that we have since refunded you for your second order and have included a 10% discount code for the next time you shop with us. Kind regards Abbie

“The stam is excellent however delivery time was a key requirement for me and sending it with the wrong stamp spoilt an otherwise excellent product.”

Helpful Report

Hi Leslie, I’m sorry to hear of your poor experience with us, I would like to apologise as this is not in keeping with our high standards. Please can you email us at hello@stampit.co.uk with pictures of your stamp and a member of our customer service team will be in touch to resolve this issue. Kind regards Abbie

“The Design is quite close to the edge of the stamp, so when pressing, it creases the paper slightly on one side.”

Helpful Report

Hi Rebekah, I’m sorry to hear of your poor experience with us, I would like to apologise as this is not in keeping with our high standards. Please can you email us at hello@stampit.co.uk with pictures of your stamp and its impressions, so we can look into this for you. Kind regards Abbie

“The round stamp was good, however, the large stamp was very misleading. When it arrived the print was very small and so was the stamp which appeared to be almost one centimetre or white border which was quite a waste of space”

Helpful Report

Hi Jose Eduardo Viveiros Medeiros, We are so glad you love the round stamp you ordered. Regarding the two larger rectangular stamps, I have checked your order on our system and the artwork submitted has a large border outside the text, this has meant that the stamp has been made to the exact requirements of the artwork provided. If you have any other queries regarding your order please don’t hesitate to get in contact with us via email at hello@stampit.co.uk. Once again we do apologise for the confusion caused. Kind regards Abbie

“Bigger than expected, the art work printed isn't clear. The scale of the artwork that was placed is not accurate to the size received - it is way chunkier. Would be better to order from a 3D printing place.”

Helpful Report

Hi Srirat, I am sorry to hear about your experience with us, I would like to apologise as this is not in keeping with our high standards. I have checked your order on our system and have since saw it has been refunded. Once again I would like to apologise for your experience with us. Kind regards Abbie

“The stamp is ok will do me for what I need but the print rubber was all loose on the wooden block and tough cut also the rubber is a bit to soft.”

Helpful Report

Hi Tammy, Thank you for taking the time to review our company. Firstly we would like to apologise for your experience with us, this is not in keeping with our high standards. Please email us at hello@stampit.co.uk with pictures of your stamp and a member of our customer service team will be in touch regarding the loose wooden block. Kind regards Abbie

“I haven’t seen the stamp yet. I received no email telling me it had been despatched and the. The courier failed to deliver it. I am told I will have it in a few days.”

Helpful Report

Hi Mark, Firstly we would like to apologise that you did not receive a dispatched email, this is not in keeping with our high standards. We have checked the tracking and the last update from Royal Mail was 'return to sender' on the 9th May, although we have not received this returned package. Please let us know by replying to this message or emailing us at hello@stampit.co.uk if you have still not received this and we can remake this for you or have it refunded. Apologies Abbie

“the stamp itself is ok but the stamp pad you suggested on your page is not big enough for the stamp”

Helpful Report

Hi Diane, Thank you for your feedback. We apologise that the ink pad does not fit your chosen stamp, this is not in keeping with our high standards. To resolve this we can email you a returns label to return the ink pad and receive a refund for this item. Then we would be more than happy to assist you in choosing the correct pad size for your stamp. Let me know if you would like this. Kind regards Abbie

“I like the product. The price was good , delivery was prompt. I struggled with some computer jargon in email form and was unable to get anyone to pick up the phone.”

Helpful Report

Hi there, Thank you for taking the time to review our company. We really appreciate it and are happy that you found our product to be of a high standard, we hope you shop with us again soon! Our customer service team are always happy to help with any queries via email or alternatively our phone lines are manned Monday – Friday (excluding bank holidays) between the hours of 9am – 4:30pm. Kind regards Abbie

“I ordered two Japanese style rubber stamps: 2 cm sq. Nice stamps. But I have found communicating with the company not so straightforward. Chat options dried up without questions being answered, though clarification by phone was a bit better. I really would like an embosser to use on my relief prints but my designs when uploaded lose corners (I think I want a square logo on an embosser which is round). I think I need the long reach heavy-duty embosser but it's not so easy to commit to a £180 purchase without clarity and my experience of previous enquiries has not been so good. Buying something I've never owned before is a bit of a leap of faith at such a price.”

Helpful Report

“Poor experience dealing with this store. The live agent was very helpful in confirming production and delivery lead times (1 week) but customer support is poor. The reason for the latter relates to the fact that is very hard to reach them via telephone, and when I managed to do as such - my query was forgotten - had to reach them again the next day. Even though they've refunded my order in full, their excuse for not having the order ready, shipped and delivered was justified by their lead time, which wasn't a problem when I proceeded with the purchase.”

Helpful Report

Hello Pompeu, I'm sorry for your experience, this doesn't align with our high standards. Customer service have helped as much as they can and we will take this going forward aiming to do better. Kind regards

“Stamp itself is fine, however the actual stamp size was to small. Probably my own fault for asking for 38mm size and not bigger. As the QR code is not a scannable size. Think I would have to order a larger stamp for the QR to work properly.”

Helpful Report

“Product arrived and tag was as described. However there should have been 100 ft of twine and I received 26ft! Called and was told that they would send more Twine. Second lot received and still over 40 ft short. I think that someone needs to review their tape measures! Disappointing service.”

Helpful Report

“Happy with the detail on the stamp as I was unsure the lettering would be clear. A little disappointed with the overall workmanship. The stamp is off at an angle and this seems a bit sloppy to me (see image).”

Helpful Report

“The ordering and delivery was fast and easy. Unfortunately stamp does not leave any recognisable mark on the clay”

Helpful Report

stampit is rated 4.9 based on 6,106 reviews