stampit Reviews

Name: stampit
Address: West Court, Campbell Road, Stoke-On-Trent, United Kingdom
Rating: 4.85

4.9 Rating 6,381 Reviews

97 %

of reviewers recommend stampit

4.9

Based on 6,381 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About stampit:

PREMIUM STAMPS

Visit Website

Phone:

0141 471 7151

Email:

hello@stampit.co.uk

Location:

West Court,
Campbell Road,
Stoke-On-Trent
United Kingdom
ST44FB

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stampit 5 star review on 18th October 2025

592

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was initially late, then apparently forgotten. Twice. It took 2 months for the stamp to arrive. This experience has been very disappointing.”

Helpful Report

Hi Laura, I'm very sorry for your experience, this doesn't align with our standards, someone from my cutomer service team will be in touch via email to remedy this. Kind regards

“The parcel didn’t arrived, they just keep saying that they have an system error, waiting for 2 weeks for my second day delivery parcel”

Helpful Report

Hi Valeriu, I'm very sorry for your experience this doesn't align with our high standards, unfortunately the system is still currently down and we are trying our best to remedy this. I have told my customer service team to contact you with a solution and they should be in contact very soon via email. Again, I'm very sorry for any stress caused. Kind regards

“I don’t know I haven’t received my order even though it was sent a week ago. Checked the tracking on Royal Mail and states they haven’t received the parcel from stampit. Emailed this morning and was told the system was down and they would get back to me and no one has got back to me this afternoon.”

Helpful Report

Hi Jodie, I'm very sorry for your experience this doesn't align with our high standards, unfortunately the system is still currently down and we are trying our best to remedy this. I have told my customer service team to contact you with a solution and they should be in contact very soon via email. Again, I'm very sorry for any stress caused. Kind regards

“you sent me completely wrong and weird stamp then what I ordered. I want it corrected or my money back”

Helpful Report

Hi Taufiq, I'm very sorry for your experience this doesn't align with our high standards, unfortunately the system is still currently down and we are trying our best to remedy this. I have told my customer service team to contact you with a solution and they should be in contact very soon via email. Again, I'm very sorry for any stress caused. Kind regards

“I haven't received my order! I haven't received my order. Although I received confirmation of my order being shipped, Royal Mail is still waiting for the item from Stampit. I don't think they posted or even made the product. Terrible experience! I emailed days ago, and they only sent an automatic reply saying, "system is currently down" Now they don't answer phone calls. Poor customer service. I'm waiting for an answer to my cancellation email from a real human being.”

Helpful Report

Hi Hakan, I'm sorry for this inconvenience, our systems are currently down. One of my customer service advisors has contacted you via email, again we are very sorry. Kind regards

“Absolutely awful experience I've ever had. Order been placed on 28 Dec. , delivered on 23 of Jan. Customer service - liars !!!. Usually I'm not writing bad reviews, but sorry not this time.”

Helpful Report

Hi Aurimas, I would like to apologise for your experience, this doesn't align with our high standards and I'm sorry for any inconvenience or stress caused to you. We were closed from the 28th of December to the 4th which meant we had a number of orders placed during our time off that we had to manage, resulting in a later delivery date. Again, I'm very sorry for this. Kind regards

“Still waiting for balance if my order to be delivered? Not recommended -”

Helpful Report

Hi Tasnim, My customer service team has informed me that your package has already been shipped and should be with you soon. I'm sorry for any inconvenience caused, my customer service team has been in contact via email with further information. Kind regards

“Not a great experiece ... 24hrs was the headline - but 4x working days later no stamp was despatched .... They don't pick up the phone .... Seem to use Royal Mail pre-advice to make it appear the package is ready to despatch when it hasn't been started .... And then when it was despatched - it was put in a brown envelope (not even a jiffy bag), so unfortunately the envelope was damaged and the stamp lost .... Paid the money on the 11th Jan - received broken brown envelope on 21st ....”

Helpful Report

Hi Peter Thank you for getting in touch although I am sorry it has been necessary for you to do so. I have passed your details over to our Customer Service team who will be in touch in regards to your stamp not arriving with the package and to arrange for a replacement. We do not ship items in jiffy bags as it does not fit in with our green credentials but it should have been wrapped sufficiently to avoid tearing in the package. Many thanks Stampit

“You have asked for a review but the order has not been delivered”

Helpful Report

Hi Lisa, We apologise about the delay in your order, our customer service team has contacted you to help remedy the situation if you could check your emails and reply via the ticket. Kind regards

“Disappointed with the quality of the stamp signiture,I am now waiting for a replacement you agree it isn't up to your normal standards.”

Helpful Report

“I ordered a Japanese Style Hanko Stamp over a month now and still haven't received it. I'm thinking of getting a refund soon.”

Helpful Report

Hello, After looking into your order I can tell you it's been shipped, this could be a problem with the carrier, which we do apologise for the inconvenience that this has caused you. If you could email hello@stampit.co.uk our customer service team will be able to contact the carrier or have a remake sent out to you. Again, I'm very sorry for this. Kind regards

“Took a month to arrive. I ordered stickers which look like I’ve printed them myself it’s such low quality and even worse they’ve come on a4 sheets of paper so I can’t give them to customers. There’s no product explanation so I went off the example picture which was obviously a mistake. Waste of £78 as these aren’t even good enough for packaging due to lack of coating.”

Helpful Report

Hi Jess, I'm very sorry for your experience and any stress or inconvenience caused to you. I have forwarded this onto my customer service team who will be reaching out to you now via email to remedy this situation for you. Again, we are very sorry this doesn't align with our high standards. Kind regards

“Unfortunately, I am still waiting for the stamp I ordered (09.12.2022). I tried to contact the company numerous times via email but still have not heard back.”

Helpful Report

Hi Nihan, I'm extremely sorry for your experience and any inconvenience this has caused, your emails would not have been answered as they weren't manned due to Christmas leave. After looking into this for you I can tell you that I have pushed your order through as urgent with next day delivery. Again, I'm very sorry for any stress this has caused you, if you have anymore questions please feel free to email us at hello@stampit.co.uk Kind regards

“Service is poor, order My items on the 16th December. Still waiting although they were dispatched on the 20th Dec. Then I received an email asking me to rate my item, although I haven't receive it. Try to call stampit to get them to contact courier but they kept sending me to busy tone, or hang up without answering. Not improve”

Helpful Report

Hi April, I'm extremely sorry for your experience and any inconvenience this has caused, your call would not have been answered as it wasn't manned due to Christmas leave. After looking into this for you I can tell you that I have pushed your order through as urgent with next day delivery. Again, I'm very sorry for any stress this has caused you, if you have anymore questions please feel free to email us at hello@stampit.co.uk Kind regards

“On ordering I expected delivery in 3 or 4 days, had to chase my order twice, first told production was delayed a week, then told it would be in the new year, this didn't work for me so asked for a refund, now having to chase this for the second time!!”

Helpful Report

Hi Andrew I'm extremely sorry for your experience and any inconvenience this has caused, your email would not have been responded to as it wasn't manned due to Christmas leave. After looking into this for you I can tell you that I have pushed your order through as urgent with next day delivery. Again, I'm very sorry for any stress this has caused you, if you have anymore questions please feel free to email us at hello@stampit.co.uk Kind regards

“Sadly our order never arrived and our emails requesting an update never received a reply from the supplier. All in all a poor experience.”

Helpful Report

Hi Jez, I'm extremely sorry for your experience and any inconvenience this has caused, your email would not have been responded to as it wasn't manned due to Christmas leave. After looking into this for you I can tell you that I have pushed your order through as urgent with next day delivery. Again, I'm very sorry for any stress this has caused you, if you have anymore questions please feel free to email us at hello@stampit.co.uk Kind regards

“Sorry but I still haven't received my order.”

Helpful Report

Hello Sian, I'm very sorry for your experience and the delay in your order, this doesn't align with our experience. After speaking with my customer service team I can tell you that this has been flagged to production and has put on urgent, meaning we aim to have this out today special delivery. If you have anymore questions please message us on hello@stampit.co.uk

“Sent me a link to review my purchase before it had even arrived :( Needed this for a charity event but sadly didn't turn up despite paying for expedited delivery.”

Helpful Report

Hi Robert, I'm sorry for your experience, our next day delivery is from day of dispatch not from when the order has been placed, we are sorry for the confusion. Our customer service team will be in touch with you shortly to help with this situation. Kind regards

“Haven’t received my product and now I’ve been asked to review it. Delay after delay. I’ve asked for my order to be a cancelled.”

Helpful Report

Hi, I'm sorry for your experience, our customer service team will meet your request to cancel the order. This doesn't align with our standards, however there has been delays due to ongoing strikes. Kind regards

“Ordered a stamp 3+ weeks ago & paid for 1st class tracked. I then got an email the day after to say it has been shipped, but 4 days after this email, I contacted them to chase up its ETA, which I was informed that it “was dispatched yesterday morning”. 4 days later the tracking site with Royal Mail said that they still hadn’t received it, so I chased up customer service at Stampit again where they said that it was supposed to be posted the day before and tried to blame it on the Royal Mail strikes!?! Clearly hadn’t read the email chain and lied to me!! Still haven’t received the stamp, wish I ordered it from elsewhere. Appalling and disappointing customer service.”

Helpful Report

Hello Morgan, Our customer service team have looked into this and advised me that your order was sent 1st class and you should receive it by tomorrow. If you don't receive it by tomorrow please contact us at hello@stampit.co.uk or reply to the previous ticket you had opened and we will issue a full free of charge replacement order- meaning you will be fully refunded as well. I'm sorry for your experience, this doesn't align with our high standards. Kind regards

stampit is rated 4.9 based on 6,381 reviews