Sole Bliss Reviews

Name: Sole Bliss
Address: Unit D Penfold Works, Imperial Way,, Watford
Rating: 4.83

4.8 Rating 3,614 Reviews

96 %

of reviewers recommend Sole Bliss

Company Reviews

Metrics

Info

4.8

Based on 3,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Sole Bliss:

At Sole Bliss, we believe that every woman deserves beautiful shoes. That’s why we design on-trend, luxuriously comfortable shoes for women with bunions and wide feet.

Visit Website

Phone:

01923 227400

Email:

info@solebliss.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a pair of Chestnut loafers, good looking and a nice colour. However the backs of my heels both bled on the first wear and although I have tried to wear them in around the house before going out in them again I am not impressed that the leather is so unforgiving. Loved the trainers I bought in the past. Disappointed.”

Helpful Report

(London) - Posted 2 days ago

“Whilst I cannot fault the delivery service nor the packaging, my shoes proved so very painful to wear for the intended event even though I had tried on indoors on carpet. Such a shame as I thought I would be coming back again and again.”

Helpful Report

(London) - Posted 2 weeks ago

Thank you for taking the time to leave your feedback, Helen. We’re sorry to hear the shoes were painful to wear for your event, despite trying them on at home. We understand how disappointing that is. We recognise that each person's feet are different and unfortunately not every style will work for everyone, which is why we encourage customers to make use of the full 30 days and spend a good amount of time wearing the shoes on carpet to ensure they are fully comfortable for extended wear, especially if they were purchased for a specific event. If you’d like, we can look into options to help find a more comfortable fit or alternatives for future purchases, and we’re happy to advise on returns or exchanges. Kind regards, Team Sole Bliss

Posted 1 week ago

“Prompt service and delivery”

Helpful Report

(London) - Posted 1 month ago

Hi Elaine, Thank you for sharing your experience. We’re glad to hear the service and delivery were prompt. If there’s anything else we can assist with for future purchases, please let us know. Kind regards, Team Sole Bliss

Posted 1 week ago

“Shoes not as comfortable as I'd hoped. Normal size 4 to big and size 3.5 caused blisters. They also have a squeak which is a bit odd. Hopefully they will wear in soon”

Helpful Report

(London) - Posted 1 month ago

Thank you for taking the time to share your feedback, Valerie. We're sorry to hear the shoes haven't been as comfortable as you'd hoped and that you've experienced sizing challenges between the two sizes. Regarding the squeak, this can sometimes occur with new shoes and often resolves with wear. We offer a 30 day period, during which we recommend spending time wearing the shoes inside on a carpeted area to ensure they are fully comfortable. Our Customer Care Team is always happy to provide personalised advice on sizing or alternative styles that might work better for you. Kind regards, Team Sole Bliss

Posted 1 week ago

“I ordered my normal size 37 as described. When the shoes arrived they were very big. On advice I returned them and purchased a 36.5. I kept those shoes and put in a heel grip as they still felt a little loose. I honestly thought they’d be ok. I had to start a new job and didn’t have shoes so had to keep them. I then went on to buy a 36 which felt comfortable so I kept them too. After wearing them for a while they’ve now become too tight. I’m unable to return either pair as I’ve been wearing them. The shoes are lovely but the sizing is weird. I suffer with painful bunions, especially on my left foot and was delighted to find Sole Bliss. Unfortunately this has been a very expensive mistake for me.”

Helpful Report

(London) - Posted 1 month ago

Thank you for sharing your feedback, Emma, and we're sorry to hear that you struggled to find the right size. It sounds like this particular style may not have been quite right for your feet. This is why we encourage customers to make use of the full 30 day period and spend a good amount of time wearing the shoes inside on a carpeted area to ensure they are fully comfortable before wearing them outside, especially for work or regular use. Our Customer Care Team is always happy to provide personalised sizing advice and can recommend alternative styles that might work better for your specific foot shape. We genuinely regret that you've had this experience, and we'd encourage you to contact our team if you're considering future purchases so we can help guide you to the right style and size from the start. Kind Regards, Team Sole Bliss

Posted 1 week ago

“My shoes have become a bit loose around the heel”

Helpful Report

(London) - Posted 2 months ago

“Nice shoes but I can't award 5 stars. My feet are actually a size 3.5 but wide with a high instep, so I thought 4 would work for me. They are too small - I should really have returned and swapped for a larger size but thought they would soften up and stretch. Odd thing is they are not as wide as I hoped. So I do wear them but they are not the "go to" shoes I hoped for. If ordering from Sole Bliss I'd suggest shoppers go a size higher for comfort.”

Helpful Report

(London) - Posted 2 months ago

“I was disappointed that one of the shoes was not properly finished and rubbed my toe. Having returned them - they were not exchanged as I had worn them once briefly outside. Nobody contacted me to tell me what was going on and after a week I rang the company. The person I spoke to was offhand. The shoes were repaired and are now comfortable. However, I would be unlikely to buy from Sole Bliss again.”

Helpful Report

(London) - Posted 4 months ago

Hi Catherine, Thank you for sharing your experience. We’re very sorry to hear about the initial issues with your shoes and the frustration caused during the return process. We strive to provide clear communication and excellent customer service and it’s disappointing to hear you felt you were not kept updated in this case. We’re glad to hear the shoes were eventually repaired to your comfort and we appreciate you taking the time to share your experience. Kind Regards, Team Sole Bliss

Posted 4 months ago

“I bought white flatform sandals for a trip to Asia. They are pretty, nice quality, and they completely hide the bunion on my left foot. You really can't see it at all. But my feet aren't identical - I have a bunion on one foot. So the shoe on my right foot is loose. I have stuck on a non-slip pad, but it is still slipping slightly. So the shoes are ok, but I wouldn't walk far in them. I probably should have bought sandals with an ankle strap. They are quite expensive, and I am not keen on DPD because you can't use a pick-up point, which means staying in for delivery or they are desperate to leave things with neighbours, which isn't great in a big city.”

Helpful Report

(London) - Posted 4 months ago

“Purchased court shoes, a good fit and elegant look. Worn for a day and put back in bag. One bow fell off after a second day of wear, I sent photos and was requested to return the shoe. I was in China at a conference, v v disappointed. No real empathy or help. I purchased super glue and reattached the bow, I purchased v expensive shoes, hoping to be able to wear them.”

Helpful Report

(London) - Posted 5 months ago

“I bought two pairs. Both pairs far too wide in the heel for me. The kitten heel flop around and are difficult to walk in. The sneakers are quite heavy and there are lots on the market that are exactly alike but cheaper. The insoles are not for people who need orthotics. However you can amend them yourself. I tried the shoes in my house on a rug and they were ok, however, once transferred to the real world outside vagracies they are too slidey on stone, concrete and tarmac.”

Helpful Report

Posted 8 months ago

“I love the style but unfortunately the shoes and my feet aren't happy together. I need special insoles - had to pry out the ones that came in the shoes and left gouges in the foodbed. The heel is too loose for my narrow foot. Time to admit my feet aren't Blissful in these soles.”

Helpful Report

(USA) - Posted 10 months ago

“My boots are fabulous. Well made and attractive. If only you could offer half sizes I would wear nothing else but Sole Bliss products. Having to put orthotics or foot liners in the boots to make them fit is inconvenient and makes them uncomfortable. One size down is too small.”

Helpful Report

(USA) - Posted 10 months ago

“Inside of shoes rub on heel, found a pad that helps. Sole padding comfortable. Could be even wider. Ordered a larger size as still felt narrow.”

Helpful Report

(USA) - Posted 10 months ago

“I like the design of the shoes, but disappointed with the hard leather material that was used. I’m at that age that I need soft leather for my feet.”

Helpful Report

(USA) - Posted 1 year ago

“1st....I normally wear a size 5 to 5.5, and every 36 I have purchased from Sole Bliss is just too big. 2nd, I have a Morton's Neuroma on both feet and I have found absolutely no comfort with these shoes. The Chloe shoe was just so uncomfortable when I wore them to a wedding, and now I am stuck with them because they were worn for a couple of hours. I did keep a pair of Miracle sneakers which have unfortunately already worn down after only wearing them a few times. For the cost of these shoes I would expect a better quality shoe. I was so hopeful these shoes would work for me.”

Helpful Report

(USA) - Posted 1 year ago

Hi Cindy, We are very sorry to read your review, as we pride ourselves on the comfort and quality of our shoes. It does sound like our shoes may just be a little too big for you. We do have other styles in our collection that may be more suitable for you. Could we kindly ask you to contact our Customer Care Team, who will be able to assist you with this issue? E: customercare@solebliss.com T: +1 917 475 0027

Posted 1 year ago

“I have given 3 stars for good service, beautiful looking shoes & bag (Katrina shoes & Jenna bag). They must rank amongst the most uncomfortable shoes ever! Sorry Sole Bliss. They are wide at the point of the big toe joint but they sharpen too quickly towards the toes & squash them too tight. Yes they are big enough! The inner sole is much smaller than the shoes leaving a trough all round for your toes to fall into - it needs to go to the edges. Young feet can put up with it, older ones just won't. I didnt send them back - vanity to blame as a perfect match for my outfit (Coral red)”

Helpful Report

Posted 1 year ago

Hi Yvonne, Thank you for your review. We appreciate your feedback and we are very sorry to hear that these shoes weren't quite right for you. If you were finding them uncomfortable, we would have advised sending them back to us for a refund or exchange (even if the colour was the perfect match!) We hope you will try our shoes again at a later stage. Please let us know if we can help you find something which will be more comfortable. Many thanks, Team Sole Bliss

Posted 1 year ago

“After reading all the positive reviews I am fairly disappointed. I am a size 5 and when I purchased the shoe I wore them around the house for a couple of hours and they seemed ok, but I wore them for an evening whilst on a cruise ship and found they really pinched my toes, and I don't have bunions. Maybe I was just unfortunate and the shoe purchased was a small size 5.”

Helpful Report

Posted 1 year ago

“The size 5 is really not a wide as you described. It is not comfortable.Sorry.”

Helpful Report

Posted 1 year ago

“my loafers arrived and they were beautiful. I had purchased them in wide because of Sole Bliss claiming their expertise woth many foot challenges, mine being a bunion. Although the shoe did accommodate for that,the rest of the shoe was so wide I walked right out of it in my regular size. Sadly I had to return.”

Helpful Report

Posted 1 year ago

Sole Bliss is rated 4.8 based on 3,614 reviews