Smartwater Testing Ltd Reviews

Name: Smartwater Testing Ltd
Address: Bridge House London Road, Marlborough
Rating: 4.85

4.9 Rating 1,004 Reviews

97 %

of reviewers recommend Smartwater Testing Ltd

4.9

Based on 1,004 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Easy and straightforward”

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Posted 7 years ago

“Fast pick up and easy to use website that gives step by step guide and results. Recommended”

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Posted 7 years ago

“Good quick service”

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Posted 7 years ago

“Everything seemed to go right until I didn't get my water test certificate within the expected time frame. I eventually contacted the office which seemed to kick the system into gear and a test certificate was duly emailed. Had I not contacted the office who knows when the certificate would appear. Not impressed.”

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Posted 7 years ago

Hi Geoff. The test certificate was received from the lab on Friday 22nd June and emailed to you on Monday 25th June. The email is marked as received but it may have gone into your junk mail? We have done everything in line with our offering so I can only assume you didn't receive the email containing the test certificate. I'm sorry you are not happy but it is a bit harsh to blame us if your email system has auto directed our email into your junk folder.

Posted 7 years ago

“The process was clear and easy to follow. The speed of response, was excellent. Inform was easy to understand.”

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Posted 7 years ago

“Very clear and helpful instructions - very quick and easy to do.”

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Posted 7 years ago

“Very efficient and excellent customer service. Always willing to help and answer any questions.”

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Posted 7 years ago

“Simple online ordering process; Simple sample-taking process following clearly laid out instructions; Simple courier booking process for sending sample to lab; Simple return of Certificate by email from Smartwater Testing Ltd. Thank you!”

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Posted 7 years ago

“excellent service”

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Posted 7 years ago

“It was so easy, received kit, completed kit, sent to Smartwatertesting, received results and certificate by email. That easy.”

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Posted 7 years ago

“Easy to use and efficient service.”

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Posted 7 years ago

“The system is simple. The customer service is excellent. Very professional. Results arrived in 14 days with a full certificate that I was able to give to my customers.”

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Posted 7 years ago

“Exceptional service! Communication is excellent and the kit is very simple to use. Full instructions included along with an online explainer video - couldn't be easier! The samples were collected by a courier and the certificate arrived when they said it would. Wouldn't hesitate to recommend Smartwater Testing!”

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Posted 7 years ago

“Easy to use kit. Return packaging enclosed so quick to send back to the testing centre. Acknowledgement by email when kit had arrived at centre. Results through within the 14 days with a Certificate giving the full details of the water testing done at the property.”

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Posted 7 years ago

“It might have been a hidden menace in a sheltered house for the elderly, so a clear result was very encouraging, especially as it is an old house.”

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Posted 7 years ago

“Process was simple from original internet search through to returning sample for lab testing.”

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Posted 7 years ago

“Very simple process, cost effective and great customer service”

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Posted 7 years ago

“Testing was done as per stated on website, fast and efficient, certificate provided. could not be easier.”

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Posted 8 years ago

“The collecting instructions were very good, and means of posting made simple”

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Posted 8 years ago

“Super quick service, simple instructions, would recommend.”

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Posted 8 years ago

Smartwater Testing Ltd is rated 4.9 based on 1,004 reviews