Smart Cellular Reviews

“ They told me 4 times that phone had been dispatched, but tracking number never even appeared on the Royal Mail site. No phone arrived. No refund. Terrible communications no one ever answers the phone. I suspect the guarantee is worthless as you can never get hold of them. Just starting chargeback with my credit card company. Would give zero stars but not an option. ”

“ The screen progressively got worse and I requested a return for a refund. ”

“ Phones advertised were clearly NOT AVAILABLE. Telephone calls went unanswered emails prompted false promises of delivery. Six weeks later, and 4 weeks after cancelling the order due to non delivery, a refund was made after intervention by my credit card company. ”

“ Again, I contacted the company and said that, as my phone had not been dispatched, please cancel the order and issue a refund. ”

“ My phone was 1o odd days late...kept on appologising.These people have no idea what the other department doing. Takes them 2 days to answer. The phone service is only to pass on massages I cancelled the order,and also got email to confirm,but the despatch team has no idea...so I get my phone which I returned via the courier still waiting refund which they say takes 10 days ”

“ Ordered on the 9th, no delivery yet. Have emailed many times for a refund. No refund as of today 21/06. Keep away from this company and keep your monies safe ”

“ I want a refund. ”

“ I am convinced that this company doesn’t care anymore about it reputation, I bought a phone and later changed my mind and requested for a refund, firstly their chat robot isn’t great, customer service doesn’t reply to email and don’t take calls, I honestly don’t know what to do at this point as my funds is still with this company. ”

“ Ordered a phone in 21 April it didn’t arrive cancelled ordered i was told refund on the way on 6 May phone that i cancelled arrived it was faulty returned phone they received it back on the 8 May im writing this review on 3 June I’m still waiting for a refund ,its not looking very good fir my refund so if you want a new phone use a different company ”

“ Bought an iPhone 13 Pro. On 8th April. When it arrived it was faulty with a very dark screen and the screen kept going blank and had to be force started. I sent it back and they sent me back the same phone with the same fault. Returned it to them and asked for a full refund which they have not given. This fiasco has been going on for over seven weeks. The statutory rights have been totally ignored. ”