Smart Cellular Reviews

“ Ordered a phone in 21 April it didn’t arrive cancelled ordered i was told refund on the way on 6 May phone that i cancelled arrived it was faulty returned phone they received it back on the 8 May im writing this review on 3 June I’m still waiting for a refund ,its not looking very good fir my refund so if you want a new phone use a different company ”

“ Bought an iPhone 13 Pro. On 8th April. When it arrived it was faulty with a very dark screen and the screen kept going blank and had to be force started. I sent it back and they sent me back the same phone with the same fault. Returned it to them and asked for a full refund which they have not given. This fiasco has been going on for over seven weeks. The statutory rights have been totally ignored. ”

“ Do not trust this company. Bought a phone that was not as described, returned within the time frame (the day after receiving) and have still not had my refund after months of trying to contact them. Customer service will not engage with me and have been very unhelpful and rude. AVOID AT ALL COSTS ”

“ Terrible customer service. Still awaiting acknowledgement that my refund is actually being processed. I requested to cancel my order on the 16th May due to my order not being sent as promised. ”

“ After 4 week waiting I requested a refund instead. ”

“ I originally placed my order on 11 April 2025. Despite offering me a refund because the phone clearly wasn't turning up on 12 May I still haven't received my refund. I've chased a few times and been assured I'm getting my refund but still nothing! I'd recommend staying well clear of them. ”

“ 2 weeks later I have still not been refunded despite them texting me to say they had sent the refund - nothing received. ”

“ Lost around £300 ordering a phone from here, arrived late with a screen that wasn’t working and a battery health of 76%, no communication and ignored emails so didn’t even attempt to send back for a refund and completely loose out, £100 on a new screen and £60 on a new battery, I will be taking this further! ”

“ I purchased a phone which was faulty so I returned it and as I needed a phone rather than wait for a refund I ordered another only in a different colour. ”

“ I would not recommend purchasing a phone via Smart Cellular. I bought a phone, that was listed as in stock on their website on the 15th March. Several chasers and a further 10 days before they admitted they didn't have my specific phone, and didn't know if it would ever be available. I therefore requested a refund, that was the 25th. As at 7th May I still do not have my refund. ”