Smart Cellular Reviews

“ Wrong phone delivered, returned and Smart Cellular wouldn’t send a replacement so requested refund which all in all took about a month after several phone calls. ”

“ Item not dispatched in a timely manner. Took several attempts to cancel order. No refund, just a notification the order has been sent. Customer services are shocking. ”

“ After waiting for two weeks and repeatedly requesting delivery, I am now seeking a full refund without delay and am in the process of escalating the matter under my consumer rights. ”

“ The service has been appalling and I would not recommend or use Smart Cellular again. I ordered an iPhone 3 Weeks ago, they sent the wrong phone which I returned. I have constantly phoned and keep being told different things. The phone never arrived, so I cancelled the order. I’m still waiting on a refund of £181. The service has been disgusting. Save yourself a lot of stress and do not use this company. ”

“ Ordered 2 iPhone 15, after 9 days waiting the items haven't arrive and customer service is just really bad, impossible to speak with anyone, chat takes ages to respond and no solution, these where a Christmas present for my daughters. Asked for refund and silence since then. Avoid this company ”

“ Now at 19/12/25 trying to claim refund as still hadn't received device and had to go elsewhere due to it being a xmas present for my daughter. ”

“ I've asked for a refund/replacement of appropriate quality - we'll see how they respond. ”

“ If I could give 0 stars I would, we ordered two phones on the 1st December, delivery stated 3rd December. We are now on the 12th December and still no phones. They won't refund, won't reply, won't answer the phone. ”

“ The worst company I have ever dealt with. Royal Mail returned my order after a failed delivery and 9 days later I am still awaiting confirmation of a refund or re-delivery. They don't answer the phone or reply to emails. ”

“ Ordered iPhone 14 (excellent condition rating) slightly cheaper than other sites, it came the phone casing was heavily scratched and also dented! - far from excellent condition. Returned the order and almost a month on still waiting on the refund despite chasing on countless occasions. I wouldn’t use again. I now receive no response to my email requests for a refund, had to go through credit card protection ”