Smart Cellular Reviews

“ My phone was 1o odd days late...kept on appologising.These people have no idea what the other department doing. Takes them 2 days to answer. The phone service is only to pass on massages I cancelled the order,and also got email to confirm,but the despatch team has no idea...so I get my phone which I returned via the courier still waiting refund which they say takes 10 days ”

“ Ordered on the 9th, no delivery yet. Have emailed many times for a refund. No refund as of today 21/06. Keep away from this company and keep your monies safe ”

“ I want a refund. ”

“ I am convinced that this company doesn’t care anymore about it reputation, I bought a phone and later changed my mind and requested for a refund, firstly their chat robot isn’t great, customer service doesn’t reply to email and don’t take calls, I honestly don’t know what to do at this point as my funds is still with this company. ”

“ Ordered a phone in 21 April it didn’t arrive cancelled ordered i was told refund on the way on 6 May phone that i cancelled arrived it was faulty returned phone they received it back on the 8 May im writing this review on 3 June I’m still waiting for a refund ,its not looking very good fir my refund so if you want a new phone use a different company ”

“ Bought an iPhone 13 Pro. On 8th April. When it arrived it was faulty with a very dark screen and the screen kept going blank and had to be force started. I sent it back and they sent me back the same phone with the same fault. Returned it to them and asked for a full refund which they have not given. This fiasco has been going on for over seven weeks. The statutory rights have been totally ignored. ”

“ Do not trust this company. Bought a phone that was not as described, returned within the time frame (the day after receiving) and have still not had my refund after months of trying to contact them. Customer service will not engage with me and have been very unhelpful and rude. AVOID AT ALL COSTS ”

“ Terrible customer service. Still awaiting acknowledgement that my refund is actually being processed. I requested to cancel my order on the 16th May due to my order not being sent as promised. ”

“ After 4 week waiting I requested a refund instead. ”

“ I originally placed my order on 11 April 2025. Despite offering me a refund because the phone clearly wasn't turning up on 12 May I still haven't received my refund. I've chased a few times and been assured I'm getting my refund but still nothing! I'd recommend staying well clear of them. ”