Smart Cellular Reviews

“ Requested refund on several occasions, I still get emails say my phone will be delivered ETC, ETC. ”

“ I have yet to receive the refund for the discount that was promised to me. Additionally, despite selecting next-day delivery during purchase, the phone I ordered arrived one day late. Furthermore, there was a discrepancy in the phone's colour received compared to what was initially chosen. It was not a great experience. ”

“ Terrible customer service in my opinion. Still waiting for a refund of fault phone that I've returned. ”

“ Having ordered a phone on 22nd April which was advertised as 2/3 day delivery and even after being given a tracking number the phone didn't arrive ! After numerous emails and phone calls I was told the phone wouldn't be delivered untill the end of the following week! I asked to cancel and have a refund as I was desperate for a phone. ”

“ Received telephone in good time but on arrival there was something wrong with the volume, I was unable to hear who I was speaking to. Phone was sent back and awaiting response either new phone or refund.... Hopefully new working phone. ”

“ The following day I sent a message to Smart Cellular requesting them to cancel the order and refund my PayPal payment and ordered a phone from another supplier. ”

“ I paid extra for an “excellent “ grade phone which they said would arrive next day. Over a week later my phone arrived, covered with small scratches. After weeks of arguing about the condition we got nowhere so I posted a negative review online. Then Rachael from customer service said if I took it down they would refund a small amount. I agreed but size week later no refund and six emails from me ignored. AVOID. ”

“ Took my order but didn’t have the phone available (not in stock as claimed) offered an alternative colour but didn’t want that so asked for a refund. ”

“ I asked them for a refund and they stated that it would take up to ten working days for the refund to take place. ”

“ Visually iPhone excellent condition Had to send back as sound tinny & battery lost its charge rapidly Top marks for no issue return - just awaiting refund ”