Smart Cellular Reviews

“ I have been saving up for a long time to buy the Google Pixel 9a. I placed my order on Monday and received a confirmation email, but since then, the communication has been appalling. When I finally got through, I was told the order 'doesn't exist' and then the staff hung up on me. I have called 5 times today with no answer. You have my money. Either ship my phone immediately or process a full refund. This is no way to treat a customer. ”

“ I cancelled my order and I'm still waiting for my refund since 19th December 25 which I was informed I would receive in 10 days. Today is 15th January 26 and I haven't received any refund. I had to contact my bank and provide email evidence regarding my refund. I would never again buy anything from this company. ”

“ I purchased my phone off them mid October 25 , it was for a present in a weeks time , I was assured this would arrive, it didn’t , seems like they didn’t even have the phone to sell at that stage , I immediately cancelled my order received sluggish emails which confirmed this cancellation but a few days after along comes the phone , I requested to return it and have a refund, this request alone took 2 weeks to activate, they sent me a return label for Royal Mail, I immediately sent this back, , this was mid November 25 , they took weeks to confirm it’s safe receipt but have since done so , and I have 30 plus emails apologising for the delay in issuing my refund repeatedly saying the same despite advising them that I’m seeking legal advice etc etc , it’s 9 Jan 2026 and still waiting, please people DO NOT USE THIS COMPANY ”

“ Wrong phone delivered, returned and Smart Cellular wouldn’t send a replacement so requested refund which all in all took about a month after several phone calls. ”

“ Item not dispatched in a timely manner. Took several attempts to cancel order. No refund, just a notification the order has been sent. Customer services are shocking. ”

“ After waiting for two weeks and repeatedly requesting delivery, I am now seeking a full refund without delay and am in the process of escalating the matter under my consumer rights. ”

“ The service has been appalling and I would not recommend or use Smart Cellular again. I ordered an iPhone 3 Weeks ago, they sent the wrong phone which I returned. I have constantly phoned and keep being told different things. The phone never arrived, so I cancelled the order. I’m still waiting on a refund of £181. The service has been disgusting. Save yourself a lot of stress and do not use this company. ”

“ Ordered 2 iPhone 15, after 9 days waiting the items haven't arrive and customer service is just really bad, impossible to speak with anyone, chat takes ages to respond and no solution, these where a Christmas present for my daughters. Asked for refund and silence since then. Avoid this company ”

“ Now at 19/12/25 trying to claim refund as still hadn't received device and had to go elsewhere due to it being a xmas present for my daughter. ”

“ I've asked for a refund/replacement of appropriate quality - we'll see how they respond. ”