Smart Cellular Reviews

“ They called me again the following day and asked the same thing and again I said thanks but no if you don’t have black one I’ll just have a refund. ”

“ SmartCellular’s communication is poor. I cancelled an order and emailed regarding a refund to which I had no reply for weeks. After finally agreeing mutually a refund, I have been waiting over 2 weeks. Altogether, I have been waiting for 2 months for an order that was never delivered due to delays as well as a refund. Poor service. ”

“ Now after another 5 weeks I still haven’t had the refund. ”

“ It’s had been around 2 months with no refund, and no phone. ”

“ On requesting cancellation I was told the cancellation would take 3-4 to to process and after that they would begin my refund so who knows how long it will be before I get back my £615. ”

“ AVOID this company Order taken - never delivered, clearly no stock to fulfill the order yet continue to take orders online for same item. Unable to get refund that was offered - resorting to credit card company to get refund one month later ”

“ Would not recommend, I had placed an order back in June 29th didn’t even receive my order I had contacted the team about over 20 times regarding this is issue to eventually where I had to ask for a refund even after I have asked for a refund they told me it would be issued within 2-3 days and it now been a week I would definitely not recommend as the company has poor communication, delivery is not what they said it would be up to nor is the customer service or refunds ”

“ Eventually I cancelled and they promised a refund. ”

“ Asked for refund and ordered phone elsewhere which was sent the following day! 29th of July and still have not received my refund. ”

“ I ordered a phone believing it would arrive in 2-3 working days. I was then called and told they didn't have my phone in stock but could 'maybe' offer a differernt colour. i was promised numerous times that they would sort this out and get back to me - but nothing. I've now requested a refund - still waiting for a response. ”