Smart Cellular Reviews

“ Slow to dispatch, item not as described, bought excellent/pristine, screen scratched, phone casement damaged. Slow to respond to emails to arrange returns ”

“ Be wary of dodgy sales/ returns responses too that are evidently just keeping you hanging on whilst they hold on to your money. ”

“ Took twenty onedays to obtain returns label. ”

“ I sent two phones into sell, the price I was quoted was not met, and was offered a stupid price, I have asked for my phones to be returned numerous times and I’m still battling for them to be returned. I would not use this company or recommend them. I was told my phones were with the returns department and would be shipped back last Monday. And I’m still getting offers to sell, they are not listening to my request. ”

“ Between 8–13 October 2025, I received a series of contradictory, unprofessional, and false statements from their staff: Shelly (8 Oct) – Promised the returns team would begin “immediately” once order numbers were provided. ”

“ Took 3 weeks to arrive despite receiving a phoney dispatch notification. I cancelled the phone after 1 week - heard nothing Messaged (I have the transcript) emailed returns@ & sales@ and telephoned 3 weeks later the phone arrived after I should have been refunded Stay away it seems they send out the wrong colours and take ages to do so. ”

“ I received INCREDIBLY rude customer service; she told me that what I had been told by an online chat about the timing of returns (that I was in time) was irrelevant: and also the advice that she herself had given me a few days before this call (“I’ll arrange a refund for you”) was also irrelevant :”you signed up to our terms and conditions”. ”

“ I phoned an emailed multiple times over the course of the following 6 weeks, each time being told they had emailed the returns department but had not received a reply. ”

“ Have contacted the Returns email address where Rebecca gave me instructions on how and where to send it back to them. ”

“ Under Returns & Refunds section on their website they state 'We offer a 30-day money-back policy on all our products'. ”