Skin Shop Reviews

Name: Skin Shop
Address: Unit 7, Hampshire
Rating: 4.77

4.8 Rating 6,738 Reviews

95 %

of reviewers recommend Skin Shop

4.8

Based on 6,738 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Skin Shop 5 star review on 8th October 2025

Sally

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used skin shop for years and love the KALME products but I am shocked at the increase in price and have to wait for offers to be able to order”

Helpful Report

Posted 2 months ago

“Prompt delivery with minimal recyclable packaging.”

Helpful Report

Posted 2 months ago

“Easy website to use. Good products and quick delivery”

Helpful Report

Posted 2 months ago

“Skin Shop is essential if you have 'complicated' skin and/or just want products that aren't full of nasties. Wish I'd known about it years ago, or since I started having issues 10 years ago. Your skin's condition is so essential to your wellbeing and Skin Shop has certainly improved mine. Favourite products include the KALME skincare range - please never stop making it - and the lip balm and gel. Thank-you Skin Shop for being there.”

Helpful Report

Posted 2 months ago

“Skin Shop is an amazing company. They have a host products available to help combat a variety of issues, from eczema and psoriasis to joint pain and rosacea. I highly recommend checking them out if you have a skin condition that has been tricky to manage.”

Helpful Report

Posted 2 months ago

“Skin shop is a fantastic find, products have made such a difference to family members who suffer from eczema.”

Helpful Report

Posted 2 months ago

“Easy to use app and payments secure, delivery fast and efficient”

Helpful Report

Posted 2 months ago

“Good product and good customer service with regard to a query. Have used before for other products and would do so again.”

Helpful Report

Posted 2 months ago

“Love it wouldnt use anything else”

Helpful Report

Posted 2 months ago

“I use this as part of the kalme range and again nothing works this does! Would highly recommend!”

Helpful Report

Posted 2 months ago

“The service is always great! Super fast delivery and well packaged. I love the Kalme products I use and will stick with them as they really work well for me!”

Helpful Report

Posted 2 months ago

“Orders are always dispatched promptly and arrived as expected.”

Helpful Report

Posted 3 months ago

“Great service”

Helpful Report

Posted 3 months ago

“I have been purchasing Celafen from Skin Shop for decades, and use it twice a day, every day. The price has - of course - increased over the years, but seems to have risen sharply just lately. Next time I make a purchase, I shall probably try the celadrin cream which is sold from the company I buy supplements from, as it is about 2/3 of the price of Celafen.”

Helpful Report

Posted 3 months ago

“Always 5 out of 5 for me. Never had an issue or problem with any order or delivery.”

Helpful Report

Posted 3 months ago

“Didn’t ship my order, only shipped it when I chased it, didn’t offer a refund or quick delivery once theyd realised they hadn’t sent it. When I queried this they said they couldn’t send it any quicker - which is ridiculous when a quicker option is available on their website. As a bare minimum any other company would have refunded the delivery cost - I paid £3.95 for 48 hour delivery and it took 8 days.”

Helpful Report

Posted 3 months ago

“Great service. Fast delivery of the products that I find work perfectly.”

Helpful Report

Posted 3 months ago

“Very good, although delivery takes a while”

Helpful Report

Posted 3 months ago

“Easy to order from & always prompt in their despatch of orders. No complaints at all.”

Helpful Report

Posted 3 months ago

“Fabulous Fabulous Fabulous”

Helpful Report

Posted 3 months ago

Skin Shop is rated 4.8 based on 6,738 reviews