Skin Shop Reviews

Name: Skin Shop
Address: Unit 7–9 Romsey Industrial Estate, Greatbridge Road, Romsey,, Unit 7–9 Romsey Industrial Estate, Greatbridge Road, Romsey,, Hampshire
Rating: 4.78

4.8 Rating 6,381 Reviews

95 %

of reviewers recommend Skin Shop

4.8

Based on 6,381 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Skin Shop 5 star review on 14th April 2025

Anonymous

Anonymous // 01/01/2019

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“as of May 21st, I still have not receive my purchase.”

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Posted 11 months ago

“Very happy with service”

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Posted 11 months ago

“Used to try all sorts of creams,but after trying this one,that's now the only one I use.”

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Posted 11 months ago

“Good customer service , item arrived on time, and I am pleased with the product A*”

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Posted 11 months ago

“Very pleased with the products hydrosil eye gel soothing around my eyes which have been suffering lately with bad eczema, and the new shampoo has calmned down my itchy out of condition scalp.”

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Posted 11 months ago

“The best shop ever with best products”

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Posted 11 months ago

“I like the range of products and feel these enable me to look after the skin on my face, especially my eyes, better than other products on the market.”

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Posted 11 months ago

“Great service & Lip Balm is what I have been using for many years! Wouldn’t dream of going anywhere else.”

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Posted 11 months ago

“I haven't received this skin care product to now, what hashappened to it”

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Posted 11 months ago

“Always easy to order and delivery is quick. Due to a damaged package, my last delivery was missing three items. Skin Shop dealt with the problem very promptly and in a very friendly and helpful manner. Thank you so much.”

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Posted 11 months ago

“one product was out of stock and had to wait for it to come back in stock before I received my other two items - I did ask yo cancel my order but did not receive a reply”

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Posted 11 months ago

“Easy to order and I was kept updated”

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Posted 11 months ago

“Been using Skin Shop for about 12 months with no problems, website easy to navigate and delivery prompt.”

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Posted 11 months ago

“Informative and helpful”

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Posted 11 months ago

“I have been ordering from skin shop since 2017 and when an order came last week and damaged of 3 tubes or celafen thats exactly what they replaced.after not being able to raise a ticket on the website I had to go through a phone line and use the ordering line and a great guy dale raised the ticket for me . An email arrived stating they are sending 3 tubes of Celafen and when I replied to the email stating what happend to good will gesture as this was £80.00 worth of order . I have yet to receive a reply. Loyalty means absolutely nothing now where it used to count . Very disappointed this took me 5 minutes to answer this email sent to me for there survey why doesn't it cut both ways .”

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Posted 11 months ago

“There is something different, and special about the products from Skin Shop. They are simple, but really feel (and look) like they make a positive difference to my skin. I especially like the TeQ serum and previously I've used the kalme undercoat cream and it really helps to desensitise my skin. I have the Oregon cream on my elbows and I think it helps to soften the skin.”

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Posted 11 months ago

“Amaing prduct for dry and irrating eyes, i have tried alot of products but this beats all of them hands down.”

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Posted 11 months ago

“Quite expensive delivery”

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Posted 11 months ago

“Excellent service.”

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Posted 11 months ago

“Always fast delivery and every item ordered works well for me.”

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Posted 11 months ago

Skin Shop is rated 4.8 based on 6,381 reviews