skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 31,003 Reviews

89 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 31,003 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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Izzy Halliday

Karen Mckinley

Mark Anthony Power

Kenneth Sterling Charles

289

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is not a criticism of Skiddle per se, it is the whole industry. There is yet another assumption that I want another app on my phone in order to get something (ie tickets).”

Helpful Report

Posted 1 year ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, LEB Skiddle Customer Support Team

Posted 1 year ago

“It timed out too quickly, especially since you are a new customer”

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Posted 1 year ago

“It was easy enough to book but when I came to get my tickets it said they would be ready 19th April. My memory isn't very good and unless I have tickets to constantly remind me. Once the tickets have been paid they should be available straight away.”

Helpful Report

Posted 1 year ago

Hi, Thank you for leaving a review. Glad you found our booking platform easy to use. Have a lovely day! / Have a great time at the event 🎉 LEB Skiddle Customer Support Team

Posted 1 year ago

“Long winded and to much information needed”

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Posted 1 year ago

“Ok - but not straight forward for a 78 year old who is not very good with IT”

Helpful Report

Posted 1 year ago

Hi, If you are ever struggling and need help please contact us custcare@skiddle.com. Thanks, LEB

Posted 1 year ago

“Log in page got stuck in a loop even after changing my password. Thinking of printing my tickets in case have same issue when trying to get into the venue”

Helpful Report

Posted 1 year ago

Hi, Please try logging in at skiddle.com/orders. Thanks, LEB

Posted 1 year ago

“It was difficult to connect to bank to get authorisation”

Helpful Report

Posted 1 year ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 1 year ago

“Don’t like can’t pick your seat only can pick seating block”

Helpful Report

Posted 1 year ago

Hey Paul, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“Reggae land”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 1 year ago

“Experience was fine - would have liked ot to be easier to print physcal tickets ........ but I am old!”

Helpful Report

Posted 1 year ago

Hi there , Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 1 year ago

“Nothing to write about”

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Posted 1 year ago

Hi there, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 1 year ago

“Easy to book, but I paid full price then got an advert for 10% off.”

Helpful Report

Posted 1 year ago

Hi Ryan, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase and Skiddle have no control over this. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. Ticket prices are set by the promoter, so any queries regarding this are to be taken up with them directly. MK Skiddle Customer Support

Posted 1 year ago

“Easy and affective”

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Posted 1 year ago

Hi Marcus, Thank you for leaving a review. We are glad you found booking with Skiddle easy! Have a lovely day! MK Skiddle Customer Support Team

Posted 1 year ago

“Annoying having to download an app”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 1 year ago

“Hard to get into”

Helpful Report

Posted 1 year ago

Hey Alexandra, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“It took 4 attempts to book the tickets, don't know why”

Helpful Report

Posted 1 year ago

Hi Timothy, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 year ago

“The ticket buying process was actually fine, it was more the after experience. The email with the ticket was sooo wordy and it was very hard to find my ticket. I was hoping I'd just be able to download the ticket but I had to get the app. On top of that, i paid for the whatsapp confirmation... again, I thought this would have my ticket but instead it was just a confirmation of my purchase... that side of the experience I would say was very poor”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 1 year ago

“The queue for logging on to this event was ridiculous as waiting 25 minutes to purchase a ticket is unexceptionable . Juvvy need to spread the ticket purchasing as the site kept crashing! Also juvvy need to inform on how many tickets are going on sale as there were alot of disappointed teenagers where parents struggled for a ticket !”

Helpful Report

Posted 1 year ago

Hey Louise, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“Wasn't the easiest site to navigate to get the tickets I needed”

Helpful Report

Posted 1 year ago

Hey Matthew, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 1 year ago

“It was very stressful trying to complete the purchase. I tried 4 times? on different bank cards. Each time a message came up your session has time out in red.I went back into your site and started again this time I secured a ticket .I did feel upset and anxious because I did not know it could be a scam because I did put OPT codes from the banks and also put in my 3 secure numbers from the cards🤔”

Helpful Report

Posted 1 year ago

Hi Joy, Thank you for your feedback. You have 8 minutes to checkout and complete your purchase. This is a set time limit so that purchasing tickets is fair for all customers, and so tickets can be released if checkout is incomplete. You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. We recommend creating a Skiddle account before purchasing, so that your details are saved and you don't exceed the time limit. Have a lovely day! AB Skiddle Customer Support Team

Posted 1 year ago

skiddle is rated 4.4 based on 31,003 reviews