skiddle Reviews

Name: skiddle
Rating: 4.40

4.4 Rating 26,425 Reviews

89 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 26,425 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

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03333 01 01 01

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skiddle 5 star review on 9th August 2025

267

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Made me pay twice, relatively quick refund”

Helpful Report

Posted 8 months ago

Hi there, Thank you for leaving a review. We are glad your query was resolved! Have a lovely day! MK Skiddle Customer Support Team

Posted 8 months ago

“I struggled a bit.wanted to pay by PayPal.but wasn't sure it asking my details about mortgage rental etc.how much I pay. That's private not felt right.”

Helpful Report

Posted 8 months ago

Hi Janine, Thank you for leaving a review. Skiddle are not aware of any questions regarding mortgage or rentals. I believe this may be to do with PayPal and not Skiddle. Have a lovely day! LB Skiddle Customer Support Team

Posted 8 months ago

“Very expensive booking fee...£7.20p extra for 8 tickets...last time I'll be spending my money this way..”

Helpful Report

Posted 8 months ago

Hi Gary, Thank you for leaving a review. Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs and profit. Have a lovely day! LB Skiddle Customer Support Team

Posted 8 months ago

“LOVE the alternative to TicketMaster which I would give zero stars to. I didn't find it that intuitive and It asks for a lot of personal info up front without allowing me to autocomplete. That was a bit of a faff. Payment could be easier - i prefer to use Amex so am unable to use Apple Pay on your app which is by far my preference. PayPal is not as easy. Be great if there were a calendar/diary entry in the confirmation email so i can more easily book. Keep developing yourselves!”

Helpful Report

Posted 8 months ago

Hi there, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We will look into different payment methods for the checkout and calendar entries. Have a lovely day! LB Skiddle Customer Support Team

Posted 8 months ago

“simple easy to compleate not keen on having to download an app to obtain them though ?”

Helpful Report

Posted 8 months ago

Hi Dave, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 8 months ago

“Main point of frustration is there is no information when booking of ticket format, no idea or options for e-ticket or physical tickets. You have no option but to proceed and pay, only afterwards are you made aware that you will need to download the app to access your e-ticket regardless of whether this will be convenient for you”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 8 months ago

“OK but too long winded”

Helpful Report

Posted 8 months ago

Hello Peter, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 8 months ago

“Problems with auto fill but was easliy overcome.”

Helpful Report

Posted 8 months ago

Hey Albert, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 8 months ago

“Don’t like the idea of not getting the tickets download till next Sept”

Helpful Report

Posted 9 months ago

Hi Wendy, Thanks for your feedback. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Apologies for the inconvenience caused. Kind regards, IJ Skiddle Customer Support Team

Posted 9 months ago

“it states refunds in first 72 hrs i ask in 24 hrs to please can you cancel my order but told in this case not possable whats that mean and why regards jan sadler”

Helpful Report

Posted 9 months ago

Hi Janet, Thank you for leaving a review. Please be aware, Cool:Off only applies to events where the promoter has opted in, therefore it does not apply for every event on Skiddle. You can see this before you book for an event as this will show on the booking page if cool off is available. Have a lovely day! MK Skiddle Customer Support Team

Posted 9 months ago

“Tickets are not easily accessible”

Helpful Report

Posted 9 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 9 months ago

“So solid ,and dj luck and mc neat at stealth originally supposed to be at the palais with oxide and neutrino, kelly le rok ,venue changed to stealth, and so did the ticket price it went up in price ,purchased the vip tickets at £27.50 ,to which I could of purchased the general ticket at the cheaper price as that was the service we got We cued up with the general ticket buyers so no priority entry anyway , plus the vip bar didn't have drinks we asked for so basically told to go to the other bar anyway so paid extra to then get general ticket service 😉 not happy ,but acts was excellent”

Helpful Report

Posted 9 months ago

Hi Alisia, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 9 months ago

“Skiddle's venue was safe. It had water for patrons, but also was built to profit off drunk patrons. The line to get in was 2 hours long. Ridiculous wait time - arguably to prevent crowd issues but still ridiculous. Venue was clean. I felt thankful for the workers, who did a great job keeping the area efficient.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 9 months ago

“Added the insurance to my Skiddle tickets”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. MK Skiddle Customer Support Team

Posted 9 months ago

“Gave me 10 mins grace to purchase tickets but wouldn’t let me type in card number. Had to try 3 times. Had to come out and start again, other than that easy enough site to use”

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Posted 9 months ago

Hi there, Thanks for leaving a review! I'd suggest making an account with us to speed up the process Thanks, JM

Posted 9 months ago

“Easy enough to book but a bit frustrating that I can't download my ticket until closer to the event.”

Helpful Report

Posted 9 months ago

Hey there, Thanks for leaving a review, In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Please check when your ticket(s) can be downloaded. This can be up to 1 day before the event. To check this, visit the 'tickets' tab on the app and click on your event. Alternatively, visit your order history on the Skiddle web page. AH Skiddle Customer Support

Posted 9 months ago

“I usually think its good, but I was in a queue for pre order tickets, at a cost of £44. I had 2 in my basket then signed in and they had gone. all the opre odfers had sold in one minute and I ended up paying £52. Very annoying.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for leaving a review. When attempting to secure early bird tickets when an event first goes on sale, we always suggest logging in before you join the queue to make the booking process as seamless as possible. However, as you logged in and refreshed the page, we couldn't transfer the tickets in your guest account's basket to your Skiddle account's basket. I'm sure you'll have a great time at the event regardless🎉 AH Skiddle Customer Support Team

Posted 9 months ago

“hard to find what U need U have to write it in then scroll through”

Helpful Report

Posted 9 months ago

Hey there, Thank you for leaving a review. I'm sorry to hear that you found it difficult to find your event, have you tried filtering your search by your location and dates? Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 9 months ago

“Does what it needs to do, doesn't take my preferred method of payment so loses points there.”

Helpful Report

Posted 9 months ago

Hi There, Thank you for leaving a review. I'm glad you had a good booking experience with us. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. If you would like to elaborate on your query, please feel free to email custcare@skiddle.com Have a lovely day 🎉 CJ Skiddle Customer Support Team

Posted 9 months ago

“My daughter has been to many under 18's bounce and was disappointed with the Christmas one at the federation brewery as Andy Whitby and tazo weren't there and also the venue had a poor turnout compared to past experiences,the atmosphere wasn't the same.”

Helpful Report

Posted 9 months ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. CJ Skiddle Customer Support Team

Posted 9 months ago

skiddle is rated 4.4 based on 26,425 reviews