SINNERS ATTIRE Reviews

Name: SINNERS ATTIRE
Address: Unit D2 Enterprise Way, Bradford Road, BRADFORD, Leeds
Rating: 4.78

4.8 Rating 4,369 Reviews

95 %

of reviewers recommend SINNERS ATTIRE

4.8

Based on 4,369 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About SINNERS ATTIRE:

Est. 2014 Sinners Attire is one of the leading UK Streetwear brands

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SINNERS ATTIRE 5 star review on 25th April 2024

182

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello I made a purchase on August 8 and even my order has not arrived in Chile, please I need an answer as I tried to contact via social networks with you but I have no answer.”

Helpful Report

Hi Alexander, as this is an international order you need to make the duty/import tax payment before receiving this with the couriers, they have informed us they are trying to contact you without response. Until this payment is made they will not deliver the order

“I have been waiting 10 days for my package and the package return back to sinners store. Now i have wait for it 10 days more. Very bad shipment service to spain HORRIBLE”

Helpful Report

Hi Danilo, as discussed with yourself via the live chat we cannot control the courier service sorry, this has been returned as there was either an issue with your address or your NIF number. We have stated that we are happy to resend this back to you once this has been returned to us and our own expense Kind Regards SNRS

Hi Danilo, apologies but as previously discussed via the live chat we're have very limited control of the couriers once this has been sent, this is being returns to us as there is an issue with your address. We're happy to resend this back out once returned as mentioned to yourself Kind Regards SNRS

“Top”

Helpful Report

“Web site gone down and I haven't received my jeans after paying for them next day. Can't fine the tracking . Not happy . Sent email after email nothing back”

Helpful Report

Hi, our systems and emails are down currently, if you jump the live chat feature we can send over the tracking number for you

“Sizes are a joke - shorts purchased as 36" waist are not even close, won't be buying again won't be recommending.”

Helpful Report

Hi Duncan, apologies for any sizing issues, these shorts are advertised as SPRAY ON DENIM SHORTS and are designed to fit tighter than normal denim shorts as this is the style and look of the shorts as per the image on the website. I can see that you have returned these and that a refund has been issued Kind Regards Becki SNRS

“Order said had been delivered and sign. Which was not me or to my address. Have contact sinners attire have not contacted me back at after 5 days”

Helpful Report

“Bad fit, way to long in the crutch dont see how it would be suitable for anyone , either have to wear really highwasted or pulled down to where they should sit and they are then all crumpled up and gathered. Rubbish quality and disapointed to then have to pay postage to return them!”

Helpful Report

“I paid for next day delievery I still haven’t received the top a week later. They have been helpful in sorting it, however dpd seemed to have lost the parcel which isn’t my fault and I had to wait until they dealt with them instead of being resent the items straight away. Don’t know if I will use this website again”

Helpful Report

“** To all potential customer’s – Please read before purchase** I have had yet again another situation with Sinners and their service; I’m shocked to say how i have been dealt via their FB team (I’m resorted to this as they do not reply to emails) I purchased an item for my partner, when it arrived I removed the one tag and wrapped it up as it was a gift. My partner tried the item on and unfortunately I got the size wrong, I ordered a small when it should have been a medium. My partner took the top off, put it back in the original packaging and I also put the tag that was removed back in the original package. I then sent it back to Sinners for a REPLACEMENT – Small to Medium. This is something i have always done when sending the items back to this company. I have waited quite a long time and heard nothing, so I contacted them on FB. I was address by one of their employees who explained in a rather cocky unprofessional way, that they won’t be replacing my item with a medium as the tag was removed (put back in packaging due to it being a gift) and that this item smells of aftershave? I explained to this employee that it is impossible for the item to smell of aftershave as unfortunately my partner suffers with a skin condition that doesn’t allow him to use aftershaves (causes skin irritations and rashes) so it is not possible that this item now smells of aftershave. My partner put this item on, as it was too small he took it off and put back in original packaging and sent back. This adviser was going back and forth with me and was quite rude and unhelpful. I asked for their complaints email address as I would like to put a complaint it, he didn’t provide this information for a while as he continued to throw statements at me, so I had to ask for the details again, to which he gave me the Sales@ email address. Which isn't their complaints details? I asked what he did there as I wanted to talk to his manager, and this got ignored completely. They are now refusing to replace my item and will send me back the item i originally ordered so I can smell it? Terrible service, refusing to replace an item and withholding it for weeks– so I’m now out of pocket with a terrible taste in my mouth from the service I have received. I would like to point out, that when you go into a store, IE River island, Top man, Selfridges etc and take items to the changing room to try on, they don’t take the item off you, smell it and then force you to buy it as u have tried it on? If that was the case no one would try an item on in their changing facilities and these companies wouldn’t make any profit. PLEASE BE AWARE OF SINNERS– as this isn’t the first problem i have had with them. The previous issue i had with them resulted in them offering me a £30 discount code for the terrible service the provided the first time around, goes to show how they operate – Since posting this review, Sinners have now blocked me on their facebook page so i'm unable to even make contact with them. Every note i posted on their wall to try get my item back was deleted by them, They are trying to protect their brand by removing customers comments and complaints. So when you look at their facebook page, it looks as if everything is running smoothly. THIS IS NOT A TRUE REFLECTION on the company at all as they keep deleting customers complaints. I have attached all screen shots of my initial conversation that has bee DELETED and i have also attached a few others that got deleted on the same day. As you can see below reply. The company still believes this item has aftershave on it. Which it doesn't also, all tags were with the item when returned. They were not removed or missing. I would also like to point out. Not once did I refuse to take the item back, after all I have paid for it.”

Helpful Report

Hi Warren, apologies as you can see from the images we have sent to you we replied to your return on july 16th, you have entered the wrong email on your order which you have confirmed, we would reply to the email associated with that order if it is wrong you would not receive the emails. You've contacted us via facebook messenger as we responded immediately you've returned an item to us which has had all the tags removed and was smelling of aftershave, obviously we cannot resell an item in this condition as i'm sure you would not be happy to receive any item in this condition also. most companies operate this policy of returning items without tags and soiled as we cannot resell them and will be at a loss and companies to advise to be careful trying on goods while using aftershave. we have stated that we can send the top back to you so you can see the issue for yourself but you are refusing, without doing this we are unable to proceed further. you have then said that you would leave negative reviews unless we refund you which you have done. we have tried to co operate with you by sending this back so you can see but your are unwilling to do so also there's nothing personal its just down to the fact you have returned and item with no tags and soiled

“rubbish quality, and product”

Helpful Report

“Poor quality and colour wasn't,t nothing like picture, would not recommend this company they suck and they harass you with too many emails. Won,t be using again and have told all my mates not to also.”

Helpful Report

“Received faulty items and would refund me. Still on going and still not getting a reply. This won't go away ignoring me.”

Helpful Report

“I order one swim shorts it's been a month and they haven't arrived yet. And i payed 7€ of shipment.”

Helpful Report

“Ordered a sinners Attire sweatshirt of eBay didn’t like it so returned it back to the address on the return form and haven’t got anything back or any communication of what’s happening”

Helpful Report

Hi Michael, we advise 7-14 days to process any returns/exchanges, which is stated on the returns form. We will notify you via email once this process has been completed. Kind Regards SINNERS ATTIRE

“My daughter ordered some tops for her boyfriend and for three days the order has not arrived despite the promises that they will be arriving .. first time they forgot to despatch order second time it will be here Tuesday Tuesday came and went then another promise to be here today and still nothing ... don't know if your having delivery issues but this is now taking the Mick”

Helpful Report

“it's not the right color😢”

Helpful Report

Hi Mamoun, please get in touch via sales@sinnersattire.com if you have received the wrong product we can arrange for this to be collected and have the correct item delivered without any cost to yourself sorry for any inconvenience caused Kind Regards Becki

“Delivery to slow”

Helpful Report

SINNERS ATTIRE is rated 4.8 based on 4,369 reviews