SimplyHair Reviews

Name: SimplyHair
Address: Unit 13bMiners Way, Lakesview Business Park, Canterbury, Kent
Rating: 4.83

4.8 Rating 993 Reviews

96 %

of reviewers recommend SimplyHair

4.8

Based on 993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8191 8555

Email:

hello@simplyhair.co.uk

Location:

Unit 13bMiners Way,
Lakesview Business Park,
Canterbury
Kent
CT3 4LQ

SimplyHair 5 star review on 5th October 2025

179

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Never has the hair in stock that we need. Usually have to buy the longer length at higher cost just to cut it off. Also next day delivery doesn’t usually come next day, and when I’ve complained I’ve been told it’s not guaranteed. Sadly I think it’s time to look for a new extension supplier, which is a shame as the actual hair quality is good”

Helpful Report

Posted 3 years ago

Hi Elle, Thank you for your review. We are very sorry to hear that you have experienced an issue. Unfortunately, due to production and shipment delays as a result of heavy COVID restrictions that were in place in certain countries, we were experiencing unforeseen delays in the shipment of stock. Our stock is currently recovering from the impact of this, and we are seeing a lot more of our products obtaining a higher stock availability. On the rare occasion that an item you require is out of stock, please do not hesitate to ask our customer service team for advice on alternative solutions. You can also join the waitlist to be emailed when a product becomes available. In regards to the delivery of your orders, we have taken a look into the tracking of your previous orders within the year 2022, and we can see that these orders were delivered on the correct date. If you ever experience an issue with the delivery of an order or you have any other concerns, please do not hesitate to contact our customer service team via hello@simplyhair.co.uk and they will be more than happy to assist you. Again, please accept our apologies for any inconvenience caused.

Posted 3 years ago

“Love using the foil and the tinting brushes.”

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Posted 3 years ago

Hi Emma, thank you for your review, we are so pleased to hear that you love our colouring tools 💜

Posted 3 years ago

“Love the hair from here lasts months and several refits”

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Posted 3 years ago

Hi Brittany, thank you for your review, we are so happy to hear that you love your extensions 💜

Posted 3 years ago

“Amazing company all products beautiful and well presented 🫶🏻🫶🏻”

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Posted 3 years ago

Hi Charlene, thank you for your lovely review! 💜

Posted 3 years ago

“Great customer service and fast delivery!”

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Posted 3 years ago

“Hair was good quality and came quickly in the post. Very pleased with my hair.”

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Posted 3 years ago

Hi Ruth, thank you for your review! 💜

Posted 3 years ago

“Great service, speedy delivery and absolutely GORGEOUS PACKAGING!”

SimplyHair 5 star review on 22nd July 2022

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Posted 3 years ago

“Very good quality hair, it’s so thick and healthy I am soo happy with my new hair 🤩”

SimplyHair 5 star review on 19th July 2022

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Posted 3 years ago

Hi Tiana, thank you for your lovely review, we are so pleased to hear that you love your new hair extensions, they look fab! 💜

Posted 3 years ago

“Absolutely love using this foil and makes my clients feel fab whilst processing”

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Posted 3 years ago

Hi Elouise, thank you for your lovely review, we are so pleased to hear that you love our foil designs and that they make your clients feel fab! 💜

Posted 3 years ago

“First time ordering from simply hair. I was a little dissatisfied with the thickness of the bundles but quality seems ok thankyou”

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Posted 3 years ago

Hi Victoria, thank you for your review, we are very sorry to hear that you were dissatisfied with a product you received. All of our products are quality checked before they leave our warehouse, to ensure they meet our quality standards. If you are unhappy with a product, our customer service team are always more than happy to advise further regarding making a return. You can contact them via hello@simplyhair.co.uk. If you have any additional questions regarding our products, they will be happy to help 💜

Posted 3 years ago

“I absoloutly love simply hair foils for my salon . So easy to tear off the roll . So easy to work with as they're textured so no slip , and wider than my old foil so covered more hair easily. Not to mention the funky fresh designs and amazing price . 🦩 r my favourite”

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Posted 3 years ago

Hi Laura, thank you for your lovely review, we are so pleased to hear that you love our foil designs 💜

Posted 3 years ago

“Loving this hair, feels amazing and fantastic to use x”

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Posted 3 years ago

Hi Shaunie, thank you for your review, we are so pleased to hear that you are happy with your recent purchase 💜

Posted 3 years ago

“Great service, product was perfect and presented in great packaging with a personalised touch. Girlfriend loved it!”

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Posted 3 years ago

Hi Kayleigh, thank you for your 5* review, we are so pleased to hear that you are happy with your recent purchase 💜

Posted 3 years ago

“Hair is amazing but the postage was slow on one of my orders and hate to move my client”

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Posted 3 years ago

Hi Nicole, thank you for your review, we are so pleased to hear that you are happy with your SimplyHair hair extensions. We are very sorry to hear you experienced an issue with delivery. Although we can understand how frustrating delayed parcels are, this is unfortunately out of our control, however, our customer service team are always happy to assist you as quickly as possible regarding any delayed deliveries. You can contact them via hello@simplyhair.co.uk 💜

Posted 3 years ago

“Amazing hair. After looking online for a while for the best nanos these are amazing. I got 4 packs of 20inches. My 18inches lasted a year and they are still in good condition. I use heat to them everyday and they’ve still lasted ages. It’s affordable and easy to do yourself. Highly recommend”

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Posted 3 years ago

Hi Rebecca, thank you for your 5* review, we are so pleased to hear that you are happy with your SimplyHair hair extensions 💜

Posted 3 years ago

“Brilliant products, always buy my hair extensions from Simply Hair, very quick dispatch and great customer service”

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Posted 3 years ago

Hi Natalie, thank you for your lovely 5* review, we are so pleased to hear that you continue to use us as your main supplier for extensions 💜

Posted 3 years ago

“Quality of hair brilliant to work with. Colour very good. Only drawnack on the new internet site is before it used to give the numbers of the hair, now I phone”

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Posted 3 years ago

Hi Rizwan, thank you for your 5* review, we are so happy to hear that you love our hair! We are very sorry that our new website has caused an issue for you, all of our colours were previously referred to by their codes, however, we updated our colours on our website in order for them to match our colour ring and to prevent any confusion. Our Sales Team are always more than happy to advise further about this over the phone 💜

Posted 3 years ago

“I have just purchased 4x sets of hair as the hair I purchased (also 4x sets) in May all fell out after 3 weeks. I have always loved your hair and recommended it. BUT the hair purchased in May was awful quality. Knotted and matted and fell out. Customer Services were not helpful at all”

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Posted 3 years ago

Hi Rachael, thank you for your review, we are extremely sorry to hear that you are unhappy with the product and service you have received. We can see that our customer service team have emailed you asking for an order number in regards to the issue you are experiencing. If you wish to discuss this further, please contact our customer service team via hello@simplyhair.co.uk and they will be more than happy to assist you. Again, please accept our apologies for any inconvenience caused.

Posted 3 years ago

“I love all the products, especially the foil! I hope they put out some new designs, always have compliments on them from my clients 🥰”

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Posted 3 years ago

Hi Ashleigh, thank you for your lovely 5* review, we are so pleased to hear that you love our foil! We will pass your comments on to the relevant team regarding new designs for the future! 💜

Posted 3 years ago

“Ordered many times. Fast service. Grest hair”

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Posted 3 years ago

Hi Marcela, thank you for your lovely 5* review! 💜

Posted 3 years ago

SimplyHair is rated 4.8 based on 993 reviews