SimplyHair Reviews

Name: SimplyHair
Address: Unit 13bMiners Way, Lakesview Business Park, Canterbury, Kent
Rating: 4.87

4.9 Rating 887 Reviews

97 %

of reviewers recommend SimplyHair

4.9

Based on 887 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8191 8555

Email:

hello@simplyhair.co.uk

Location:

Unit 13bMiners Way,
Lakesview Business Park,
Canterbury
Kent
CT3 4LQ

SimplyHair 5 star review on 14th April 2024

157

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi having bought extensions from you several times before I am a bit disappointed this time . The hair feels very thin i usually don’t need 3 packets in but have 3 in and feel it needs more .”

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Posted 2 months ago

“Not what I expected it to feel like”

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Posted 4 months ago

Hi there! We're so sorry to hear that the items you ordered don't meet your expectations. We're always happy to refund or exchange items that you're not happy with as long as they're unused & in their original packaging. To arrange a refund or exchange, please reach out to our customer service team on hello@simplyhair.co.uk who will be happy to help!

Posted 4 months ago

“This hair didnt come up the colour that it looked and didnt match in well with my other colours despite having used it before”

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Posted 1 year ago

“I have been using simplyhair for a couple of years now. I think the quality is great and it was all perfect in the beggining when I started using your hair extensions. However, everytime I order nowadays the price just gets higher and higher which I think it’s unfair since your products are still the same quality.”

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Posted 1 year ago

“The hair has been very dry, not like what I ordered before”

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Posted 1 year ago

Hi Kacey, thank you for your review. We are very sorry to hear that you have experienced an issue. Please contact our customer service team with your order number and any images that you have of the issue via hello@simplyhair.co.uk and they will look into this for you as soon as possible. We have passed this on to them to ensure that that is resolved as quickly as possible for you. Again, please accept our apologies for any inconvenience caused.

Posted 1 year ago

“Never has the hair in stock that we need. Usually have to buy the longer length at higher cost just to cut it off. Also next day delivery doesn’t usually come next day, and when I’ve complained I’ve been told it’s not guaranteed. Sadly I think it’s time to look for a new extension supplier, which is a shame as the actual hair quality is good”

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Posted 1 year ago

Hi Elle, Thank you for your review. We are very sorry to hear that you have experienced an issue. Unfortunately, due to production and shipment delays as a result of heavy COVID restrictions that were in place in certain countries, we were experiencing unforeseen delays in the shipment of stock. Our stock is currently recovering from the impact of this, and we are seeing a lot more of our products obtaining a higher stock availability. On the rare occasion that an item you require is out of stock, please do not hesitate to ask our customer service team for advice on alternative solutions. You can also join the waitlist to be emailed when a product becomes available. In regards to the delivery of your orders, we have taken a look into the tracking of your previous orders within the year 2022, and we can see that these orders were delivered on the correct date. If you ever experience an issue with the delivery of an order or you have any other concerns, please do not hesitate to contact our customer service team via hello@simplyhair.co.uk and they will be more than happy to assist you. Again, please accept our apologies for any inconvenience caused.

Posted 1 year ago

“I would love to leave good review because the quality of hair is very good, comparable to beautyworks but the glue , I lost all extensions after first wash even I have waited a whole week to wash my hair . Very disappointing . 2 stars for hair quality .”

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Posted 3 years ago

Hi Malgorzata, We are so sorry to hear about your experience. If the extensions have come out after such a short period of time, we would love to offer you some advice in regards to the fitting to ensure this does not happen again, as well as some complimentary tape tabs so that your extensions can be reapplied. Please feel free to contact our customer services on hello@simplyhair.co.uk or call us on 020 8191 8555 who will be happy to assist you with this.

Posted 3 years ago

“The hair itself is good quality- but the actual tapes are a lot thinner than other hair I’ve used. 5 packs is nowhere near enough for a full head- so take that into consideration when buying as it adds up”

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Posted 3 years ago

Hi Francesca, We are sorry to hear you experienced a problem with your recent order. The amount of hair required for a full head will vary from client to client depending on the natural thickness of the customer's hair, and the length of the natural hair, however, 5 packs should usually be enough. We would love to look into this more for you, therefore please drop an email to hello@simplyhair.co.uk so that we can take a better look into this for you. Kind Regards

Posted 3 years ago

SimplyHair is rated 4.9 based on 887 reviews