Name: Shock Absorber
Address: Shock Absorber, Unit 12, Parker Centre Industrial Estate, Derby, Shock Absorber, Unit 12, Parker Centre Industrial Estate, Derby, Derbyshire
Rating: 3.98

“When I read up on the Ultimate Runner bra top it said to go up a band size. I did this last time and found it was still very tight so this time I went 2 sizes up and still found it tight. I think it would be a good idea to tell customers to maybe measure themselves before ordering.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have passed your feedback on to the appropriate team to look into for future Shock Absorber customers. We do offer a live chat service, which is available between 9 - 5 pm every weekday, where you can speak to a sports bra expert, who will give you specific advice and recommendations based on your size and breast shape. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team.

Posted 1 year ago

“very small in size compare to actual bra size worn”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. Some styles within our range, like the Ultimate Run Bra and Active Multi Support, do size small in the band, so we would recommend sizing up in the band to allow for maximum support and comfort. Please see our fitting guide page: https://www.shockabsorber.co.uk/fitting-guide/ Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team.

Posted 1 year ago

“I wasn’t able to see the back of the item online. when I received it there were two separate fastenings. I don’t have mobility in one shoulder so couldn’t get it on properly. To return it I had to pay postage which prevented me from ordering a replacement.”

Helpful Report

Posted 1 year ago

Hi Catherine, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have passed your feedback onto the appropriate team to take a closer look into for future Shock Absorber customers. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks Millie and the Shock Absorber team

Posted 1 year ago

“Great bras however far too small fittings. And only go up to 38. So a little disappointed I’m afraid to say.”

Helpful Report

Posted 1 year ago

Hi Lindsey, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have passed your feedback onto the appropriate team to take a look into for future Shock Absorber customers. Please let me know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“I order the size of bra I would normally get from Shock Absorber, 2 bras arrived and neither of them fit, even the new bras are different fits, the quality isn't quite as good as others I have received so I'll be sending them back for a refund I'll drfinitely get from a shop next time so I can try on”

Helpful Report

Posted 1 year ago

“The service was fine. I knew when my order would be delivered and the bras were wrapped well. Sadly they didn't fit. I used the fitting advice on the website, taking a size bigger than my bra (which is 30FF) but with the same cup size (which I suspected might be wrong). The bra chest size was tight but OK but the cup was too small and I had to send them back and pay for the postage. I've been wearing shock absorbers while running for many years and really like them however I won't buy direct anymore and would prefer a shop ty try them on. Bras are very hard to fit.”

Helpful Report

Posted 1 year ago

Hi Carole, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have passed your feedback onto the relevant team to take a look into the sizing advice provided on the website. I have also spoken to our customer service team who have sent you a separate email with regards to this issue. Please do let us know if you don't receive any further email from us either via email: customercare@shockabsorber.co.uk or via phone: 01335 368152. Thanks, Millie and the Shock Absorber team.

Posted 1 year ago

“After waiting for over a year to place an order there were still sizes missing in the classic styles I needed. Hopefully they will arrive in stock soon. Thanks Catherine.”

Helpful Report

Posted 1 year ago

Hi Catherine, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We have been struggling with stock issues over recent months, however, we are now seeing an improvement. We would recommend signing up for our newsletter to be the first to hear about new styles and new seasonal colours. Please let us know if we can offer your any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team.

Posted 1 year ago

“The product was fine and was delivered in a reasonable time. I was offered the option to get 10% off by signing up to the website. I got a confirmation of this but the price was not reduced. I contacted Customer Service and they said I hadn’t signed up so I forwarded the confirmation I had received but have since heard nothing further 🤷‍♀️”

Helpful Report

Posted 1 year ago

Hi Judith, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have taken a closer look into this and we see that our customer service team replied to your latest email on the 30th May. Please let us know via email: customercare@shcokabsorber.co.uk, if you have yet to receive this email and I will take a look into why this for you. Thanks, Millie and the Shock Absorber team.

Posted 1 year ago

“I love Shock Absorber running bras and having bought them previously, ordered one direct from the company. Unfortunately I ordered a size too small as the size had worn away on my current one. It seems that some of their running bras come up small, according to the website. So why not just change the size???Was disappointed to have to go to the post office and pay for the return myself. Ordered a second one from a shop where I knew returns would be easy but thankfully the second fits me.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We do advise all of our Shock Absorber customers to size up in the Ultimate Run Bra as it does tend to run small in the band. I have passed your feedback with regards to band sizing and returns postage onto the appropriate team to take a look into for future Shock Absorber customers. Please let me know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“I have been wearing shock absorber ultra run bras for more than a decade and it is disappointing that the colour range is now so limited. I'm not sure the fit is as good either as it used to be. The size I ordered is not a good fit and so I am having to return it but will not be ordering again a new size as I have to label and sort return and pay so I am out of pocket already.”

Helpful Report

Posted 2 years ago

Hi Lisa, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. Unfortunately, we do not offer free returns, please see our returns policy below:https://www.shockabsorber.co.uk/delivery-returns/, however, I have passed your feedback onto the appropriate team to take a look into. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help, with advice and recommendations on helping you find the perfect fitting sports bra for you and your activities. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“I still have not received my order.”

Helpful Report

Posted 2 years ago

Hi Christine, Thank you for taking the time to leave us a review. I am sorry to hear about your recent experience with us. I have passed this onto our customer service team to take a look into and they have sent you a separate email with regards to this. Please let me know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“I own a shock absorber bra so I ordered the same size. That didn't work - it was miles too small. So, I measured according to their instructions and ordered again but that bra is too small as well. The stock availability on the website is quite limited. So, I am going to Bravissimo where I will still be buying a shock absorber but their bra sizing info is better, they have plenty of stock and their website is easier to search.”

Helpful Report

Posted 2 years ago

Hi Dorothy, Thank you for you taking the time to leave us a review. We are sorry to hear about your recent experience with us. Thank you for providing us with feedback, which we have passed on to the appropriate team to look into. We want to provide our customers with excellent customer service, allowing you to find the perfect fitting sports bra for all your extreme and high-impact activities. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 2 years ago

“Shock Absorber arrived this morning. Unfortunately it came up small size. I've returned. Probably best to call at a store to be properly managed.”

Helpful Report

Posted 2 years ago

Hi Elizabeth, Thank you for taking the time to leave your company review. We are really sorry to hear that your new Shock Absorber Sports Bra was not a suitable fit for you. Our team are available on live chat, telephone or e-mail if you would like to get in touch for some sizing/fitting advice and we would be more than happy to help. Alternatively, our fitting guide on our website is another great place to look - this can be found under 'find your fit' and includes images and videos on finding the perfect fit. Thank you again for sharing your experience. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 2 years ago

“Quality good but sizing well out!”

Helpful Report

Posted 2 years ago

Hi Caroline, Thank you for taking the time to leave your company review. We are really pleased to hear that you love the quality of Shock Absorber Sports Bras, however, we are really sorry to hear you haven't found your perfect Shock Absorber size yet. Our team are more than happy to help via live chat, e-mail or telephone if you would like any sizing/fitting assistance. We would also recommend taking a look at the 'find your fit' tab and then the 'fitting guide' on our website for guidance towards finding your perfect fit. Thank you again for sharing your experience. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 2 years ago

“I was disappointed. I hadn't bought a shock absorber bra for years. My current ones are still going strong. I can tell the quality isn't as good as it was & I don't think this one will last as long. Less padded too. I also received a white one when I ordered black!”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave your company review. We are really sorry to hear your latest experience with us was disappointing. Thank you for bringing this to our attention, and I apologise for any confusion, however we have taken a look at your order, and can see that you ordered a white bra, not a black one. We are also sorry to hear that you have found the quality displeasing - if you have any problems with your new Shock Absorber Sports Bra, you are more than welcome to get back in touch with our team and we would be more than happy to help. Thank you again for sharing your experience. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 2 years ago

“Disappointed with the wire on this bra... Not very comfy. Ordered a size up as recommended but feel like the fit of this bra isn't as well designed as it could have been. Will order a different one (without underwire). Good support but not comfy for more than 30 mins wear.”

Helpful Report

Posted 2 years ago

Hi Amanda, Thank you for taking the time to leave your company review. We are really sorry to hear about your latest experience with us. I am sorry if there is some confusion here - we can see your only order with us has been for a pair of leggings, and none of our sports bras have a wire in them. We have sent you an e-mail over to try and get to the bottom of this for you. Thank you again for sharing your experience. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 2 years ago

“Good quality products but not having free returns really let's them down. I ordered more than one bra for size, ended up sending both back but because the return wasn't free I'm afraid I have now shopped elsewhere.”

Helpful Report

Posted 2 years ago

Hi Angela, Thank you very much for taking the time to leave your company review. We are really pleased to hear you were happy with the quality of our products, however we are really sorry to hear that you needed to return both items to us. We have passed your comments over to the relevant team regarding covering the cost of your own return. If you would like any sizing/fitting advice, please get in touch with a member of our team via live chat, e-mail or telephone, and we would be more than happy to help you find your perfect Shock Absorber size. Thank you again for sharing your experience. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 2 years ago

“I haven’t worn wireless before but they don’t seem to support like wires, early days, I need to get used to new style. Delivery was great.”

Helpful Report

Posted 2 years ago

Hi Rachel, Thank you very much for taking the time to leave your company review! We really appreciate your comments on this - it may take some adjusting if you have previously only worn a wired sports bra. In terms of support, non-wired and wired sports bras are equal, so definitely worth persevering! We have also sent you an e-mail with more fitting tips regarding wired and non-wired sports bras. We hope you enjoy those wire-free workouts! Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 2 years ago

“Generally really like Shock Absorber sports bras, but the sizing of this ShockAbsorberx Champion range is significantly smaller than the other shock absorber bras which makes it hard to get the right size..”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave your company review. We are really pleased to hear that you usually love your Shock Absorber Sports Bras. We are however sorry to hear that your latest purchase was not suitable. If you would like any assistance at all with finding the right fit in the Champion styles, please get in touch with a member of our team by live chat, email or telephone, and we would be more than happy to help. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 2 years ago

“I know you had supply issues but it took me a year to get the only bra I needed (size, brand and COLOUR specific to my sports) so I did get a bit weary of promotions for things I didn't want. And I definitely did not appreciate an account being set up for me when I had deliberately ordered as a guest.”

Helpful Report

Posted 2 years ago

Hi Debbie, Thank you for taking the time to leave your company review. Unfortunately, we have experienced some supply issues on some of our styles. This was unfortunately down to challenges ourselves and many other brands have been experiencing with the impact of Brexit and COVID-19, however we have recently had a re-stock. We will pass your comments along to our marketing team regarding an account being set up for you - please accept my apologies for any inconvenience caused by this. We hope you love your new Shock Absorber Sports Bra and the support this provides you for your workouts. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Shock Absorber Reviews