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Shock Absorber Reviews

4.0 Rating 622 Reviews

71 %

of reviewers recommend Shock Absorber

Company Reviews

Product Reviews

4.0

Based on 622 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Colour excellent..Bra/ sports bras always difficult when fitting..love colour of bra & choice. Bra just fits but due to return situation & cost decided to keep.. I would love facility to have local click & collect with returns free of charge”

Posted 9 months ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback on this. This feedback has now been passed onto the relevant team to look into. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 9 months ago

“V supportive bras for jogging and running however, having bought 3 bras, one particular one in black had a sewn in seam which is almost like plastic and eats into my skin. The other two bras were fine, unfortunately because the sizing was right i had taken off the labels and worn and only found out once I had tried to actually use the bra. A real shame because the bras are really supportive and have used before.”

Posted 10 months ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent expereince with us and we appreciate your feedback and have passed it on to the relevant team to look into. Please let us if we can offer you any further assistance on this via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 10 months ago

“Comes up very small . Not true to size”

Posted 10 months ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback. Some of our styles, such as the Ultimate Run Bra and Multi Support Sports Bra do size small in the band and we recommend to all our customers to size up in the band to get the correct fit. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 10 months ago

“I do like the shock Absorbers but the sizes are strange. 2 Bras were the same made , Max support sport both fitting but but band size 34 are different lengths one is a bit bigger than the other. So I can wear one with back hooks on 3 -1 and the other only on 2-1 . The ultimate run in 34 /DD was definitely 2 sizes smaller so I had to send it back . Also please make it a free return , your free return label still deducts the amount on the refund . !! I would have reordered but as the band size are so different . I will again buy them in shops who sells shock Absorbers bras ,so I can try them on .”

Posted 10 months ago

Hi Sylvia, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback on the N109 D+ Max Support Sports Bra and have passed this onto the relevant team to look into. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 10 months ago

“I love the high impact shock absorber, so comfortable, but wanted to try another style, couldn't make it work! The disappointment is in the return system, which is not straightforward, and very disappointed that I had to pay for return postage. I will now look for somewhere else to buy the product from!”

Posted 10 months ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback on our returns system, we have passed this onto the relevant team to look into. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 10 months ago

“Sizing is not always consistent.”

Posted 11 months ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. The Ultimate Run Bra and Multi-Support Sports Bra do run small in the band, so we recommend to all our customers to size up in the band to get the right level of support and comfort. Please let us know if we can offer you any assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 11 months ago

“The shock absorber sports bra arrived promptly and service was good. The bra size was smaller than expected ans had to be returned. You need to order at least one or maybe even two sizes bigger. I didn't try again as returns are chargeable. 😞”

Posted 11 months ago

Hi, Thank you taking the time to leave us a review. We are sorry to hear about your recent experience with us. There are some styles within our range, the Ultimate Run and Multi Support that size small in the band so we would recommend going up a band size to get the correct support and comfort. We also offer a Easy UK Returns service, please see a link to this on our website: https://www.shockabsorber.co.uk/delivery-returns/ We would be more than happy to offer you fitting advice and sizing information to help you find the right fit for you. Please contact us via email: customercare@shockabsorber.co.uk or you can speak to a sports bra expert on our live chat. Thanks, Millie and the Shock Absorber team

Posted 11 months ago

“The bra was very supportive, however I was very sad I had to send it back because I couldn’t fasten it without the help of another person which is not always possible”

Posted 1 year ago

Hi Julie, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we appreciate your feedback on the Ultimate Run style. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“Go up a back size maybe even 2.”

Posted 1 year ago

“Still waiting for my product to arrive?”

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us and we have taken a look into this for you. Your order, placed on the 6th of April was dispatched from our warehouse on 7th of April and is currently with Royal Mail. Please see your tracking details below: Your tracking number: 4001324390009ACC09E99 You can track your order here: https://www.royalmail.com/track-your-item#/ Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“I went through the quiz to figure out what sort of bra a need and if i needed to size up for my exercise class. Really disappointed in the fit and comfort of the bra. It doesn't fit and it has rough seams. I was recommend by a friend to try this brand, I persevered and wore it for a 2nd class. Still not happy and can't return it!!!”

Posted 1 year ago

Hi Nicki, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us, we appreciate your feedback and have passed this on to the relevant team to take a look into. We do have a live chat service, where you can speak to a sports bra expert about finding the correct bra for your size, breast shape, and specific activities. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“The product I have bought is excellent - however in my size no choice at all of anything else”

Posted 1 year ago

Hi Julie, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and I have passed this onto the relevant team to take a look into. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“too small for me but quality for sure”

Posted 1 year ago

Hi Raphaelle, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. Our Ultimate Run and Multi Support Sports Bra do size small in the band, so we recommend going up a band size for the best fit. Please see more information on our fitting guide page: https://shockabsorber.co.uk/fitting-guide/. Please let us know if we can offer any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“The best thing about this bra is the effective bounce reduction. I am a 32E and have yet to find a better bra for a lovely secure fit for energetic training, especially running. My review would be 5 stars however there is one fatal flaw with this product which is the ridiculous rubber logo plaque stitched into the centre of the front band. I am training for a marathon, after long runs I had two little horizontal welts where the rubber logo plaque had abraded my skin. My solution was to tear off the rubber logo, which worked perfectly. Now as soon as I buy a new bra I get my nail scissors out and remove the plaque. But honestly, Shock Absorber, why is this plaque there in the first place? Not many women work out in just a sports bra so it’s difficult to imagine there is a branding opportunity for a garment almost always worn under something else and not visible to the world. If you want to brand your bras please consider printing a logo on the product, causing no harm to us long distance runners.”

Posted 1 year ago

Hi Tara, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and passed this on to our product development team to take a look into. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“Quality good but sizing small had to return both I ordered”

Posted 1 year ago

Hi Laura, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. Our Ultimate Run style does size small in the band, so we would recommend going up a band size and staying the same cup size for maximum support and comfort in this style. Please see more information on our fitting guide page: https://shockabsorber.co.uk/fitting-guide Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“Felt like good supportive material but unfortunately had to return as the band was too tight, despite the design I bought being labelled on the website as true to size and should order normal bra size”

Posted 1 year ago

Hi Sarah, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and have passed this information onto the appropriate team to take a look into for future Shock Absorber customers. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“I've always been a fan of shock absorber sports bras but a little disappointed with the service this order. I purchased 2 bras online, one on sale and one full price, but for some reason I only got sent the full price one and a refund went into my bank account for the sale one. I say for 'some reason' because I don't know the reason. I didn't receive any emails or calls to explain why, I just saw the refund appear in my account. 3 stars for the quality bra and speed of delivery.”

Posted 1 year ago

Hi Natalie, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. I have taken a look into this for you and can see that you received a refund on the 27th of December due to us not having the Multi Support in Blue Print in your size. Stock Errors like this are rare so we can only apologise for this. When issuing a refund for this we always follow up with an email to let the customer know so I can only apologise that you did not receive this. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“Great products, poor returns system.”

Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We appreciate your feedback and have passed this on to the relevant team to take a look into for future Shock Absorber customers. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team

Posted 1 year ago

“I had to send back the Shock absorber because it WAS TOO SMALL.”

Posted 1 year ago

Hi Caroline, Thank you for taking the time to leave us a review. We are sorry to hear about your recent experience with us. We do recommend sizing up in the InfinitY Power Bra as this does size small on the band. Please see a link to our fitting tips: https://www.shockabsorber.co.uk/fitting-guide/. Please let us know if we can offer you any further assistance via email: customercare@shockabsorber.co.uk, we would be more than happy to help. Thanks, Millie and the Shock Absorber team.

Posted 1 year ago

“give the name of the carrier with the tracking number display a size guide for French and European equivalents be distributed in French stores or site”

Posted 1 year ago

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Shock Absorber is rated 4.0 based on 622 reviews