Shock Absorber Reviews

Name: Shock Absorber
Address: Shock Absorber, Unit 12, Parker Centre Industrial Estate, Derby, Shock Absorber, Unit 12, Parker Centre Industrial Estate, Derby, Derbyshire
Rating: 3.99

4.0 Rating 694 Reviews

71 %

of reviewers recommend Shock Absorber

4.0

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed. I hadn't bought a shock absorber bra for years. My current ones are still going strong. I can tell the quality isn't as good as it was & I don't think this one will last as long. Less padded too. I also received a white one when I ordered black!”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave your company review. We are really sorry to hear your latest experience with us was disappointing. Thank you for bringing this to our attention, and I apologise for any confusion, however we have taken a look at your order, and can see that you ordered a white bra, not a black one. We are also sorry to hear that you have found the quality displeasing - if you have any problems with your new Shock Absorber Sports Bra, you are more than welcome to get back in touch with our team and we would be more than happy to help. Thank you again for sharing your experience. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

“Disappointed with the wire on this bra... Not very comfy. Ordered a size up as recommended but feel like the fit of this bra isn't as well designed as it could have been. Will order a different one (without underwire). Good support but not comfy for more than 30 mins wear.”

Helpful Report

Posted 3 years ago

Hi Amanda, Thank you for taking the time to leave your company review. We are really sorry to hear about your latest experience with us. I am sorry if there is some confusion here - we can see your only order with us has been for a pair of leggings, and none of our sports bras have a wire in them. We have sent you an e-mail over to try and get to the bottom of this for you. Thank you again for sharing your experience. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

“Good quality products but not having free returns really let's them down. I ordered more than one bra for size, ended up sending both back but because the return wasn't free I'm afraid I have now shopped elsewhere.”

Helpful Report

Posted 3 years ago

Hi Angela, Thank you very much for taking the time to leave your company review. We are really pleased to hear you were happy with the quality of our products, however we are really sorry to hear that you needed to return both items to us. We have passed your comments over to the relevant team regarding covering the cost of your own return. If you would like any sizing/fitting advice, please get in touch with a member of our team via live chat, e-mail or telephone, and we would be more than happy to help you find your perfect Shock Absorber size. Thank you again for sharing your experience. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

“I haven’t worn wireless before but they don’t seem to support like wires, early days, I need to get used to new style. Delivery was great.”

Helpful Report

Posted 3 years ago

Hi Rachel, Thank you very much for taking the time to leave your company review! We really appreciate your comments on this - it may take some adjusting if you have previously only worn a wired sports bra. In terms of support, non-wired and wired sports bras are equal, so definitely worth persevering! We have also sent you an e-mail with more fitting tips regarding wired and non-wired sports bras. We hope you enjoy those wire-free workouts! Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

“Generally really like Shock Absorber sports bras, but the sizing of this ShockAbsorberx Champion range is significantly smaller than the other shock absorber bras which makes it hard to get the right size..”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave your company review. We are really pleased to hear that you usually love your Shock Absorber Sports Bras. We are however sorry to hear that your latest purchase was not suitable. If you would like any assistance at all with finding the right fit in the Champion styles, please get in touch with a member of our team by live chat, email or telephone, and we would be more than happy to help. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

“I know you had supply issues but it took me a year to get the only bra I needed (size, brand and COLOUR specific to my sports) so I did get a bit weary of promotions for things I didn't want. And I definitely did not appreciate an account being set up for me when I had deliberately ordered as a guest.”

Helpful Report

Posted 3 years ago

Hi Debbie, Thank you for taking the time to leave your company review. Unfortunately, we have experienced some supply issues on some of our styles. This was unfortunately down to challenges ourselves and many other brands have been experiencing with the impact of Brexit and COVID-19, however we have recently had a re-stock. We will pass your comments along to our marketing team regarding an account being set up for you - please accept my apologies for any inconvenience caused by this. We hope you love your new Shock Absorber Sports Bra and the support this provides you for your workouts. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

“The bra is good but I wouldn’t have bought it had it been clear that it has 2 straps at the back. The usual one, but also a much smaller one above that which is difficult to reach as it’s high and obviously tight as it’s a sports bra”

Helpful Report

Posted 3 years ago

Hi Melanie, Thank you for taking the time to leave your company review. We are really pleased to hear you love your Shock Absorber Multi Sports Support Bra. I apologise that the images of the item were not clear enough on the product page on our website - we will add this information specifically into the product description to make this as clear as possible - thank you for your feedback on this. We hope you enjoy your workouts! Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

“Delivery was easy and quick Unfortunately the quality of the items isn’t great they have already started to show signs of wear 😞 and the stitching is coming away”

Helpful Report

Posted 3 years ago

Hi Claire, Thank you for taking the time to leave your company review. We are really sorry to hear that you have encountered a problem with your new Shock Absorber Sports Bra. We have sent you an e-mail regarding this - please could you kindly, at your earliest convenience, reply to this e-mail so we can take a further look into this for you. Thank you again for leaving your review and bringing this to our attention. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 3 years ago

“Excellent bras with great support however I feel the sizings are very small. Eg- I chose 38c and was extremely tight and barely fit. No way I’m 40. I bought 3 bras too. I looked to possibly choose 40 for comfort but choice is really poor unfortunately. I consider myself fit and do 2 x classes a day so far from big but feel your sizes are very small 🙁”

Helpful Report

Posted 4 years ago

Hi Lindsey, Thank you for taking the time to leave your company review and letting us hear your feedback. We are really pleased to hear you love the support your new Shock Absorber Sports Bra provides you for those high impact workouts. We are however really sorry to hear of your disappointment with the range of sizes we offer. We have sent you an e-mail with further information which addresses your review in more detail. Thank you again for your review. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 4 years ago

“A little on the small side. But ok for gym and HIIT classes. Gives support that’s needed but I found it a little snug under the arm area so gave a bit of bra bulge. I chose my usual size but maybe should have gone up a cup. Other than that it was good for the money. I prefer the ultimate racer back running bra that I usually buy but fancied a change. I can put up with it and will probably get used to it. However I’d still recommend for quality and price, my comments are more around personal choice”

Helpful Report

Posted 4 years ago

Hi Louise, Thank you for taking the time to leave your company review. Thank you for your comments, we really appreciate our customer feedback and will use this to improve our products and services in the future. We are really pleased to hear you love your new Shock Absorber sports bra for your workouts. If you would like any assistance with sizing or fitting, please do get in touch with our sports bra experts via live chat or e-mail and we will be more than happy to help. It is really important to us that you are fully supported and comfortable during your workouts. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 4 years ago

“The website advised me to go up a width size for the style I ordered. This I did, but I would say that this large size feels overly tight on wearing.”

Helpful Report

Posted 4 years ago

Hi Maureen, Thank you for taking the time to leave your company review. I am sorry to hear that your item is not a suitable fit for you. If you would like to get in touch with our sports bra experts for some sizing and fitting advice, we would be more than happy to help either via live chat or e-mail. If your item is unworn with all original labels attached, you are more than welcome to return this to us for a full refund. Please let us know if we can be of any further assistance via email: customercare@shockabsorber.co.uk. Thank you, Georgia and the Shock Absorber team

Posted 4 years ago

“How can I write a review when over a week after ordering I still don’t have it!”

Helpful Report

Posted 4 years ago

Hi Kate, Thank you for your review. We are sorry to hear that there has been a problem with your order and you have not yet received your order. I have passed this onto our customer service team to take a closer look into and they have provided you with further information via email. Please let us know if we can offer you any further assistance. Thanks, Millie, and the Shock Absorber team

Posted 4 years ago

Shock Absorber is rated 4.0 based on 694 reviews