SHO Reviews

Name: SHO
Address: 3-5 Horsley's Fields, King's Lynn, Norfolk
Rating: 4.77

4.8 Rating 30,295 Reviews

94 %

of reviewers recommend SHO

4.8

Based on 30,295 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

Visit Website

Email:

support@shoreusable.com

Location:

3-5 Horsley's Fields,
King's Lynn
Norfolk
PE30 5DD

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Dawn

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BERNIE

Lachlan

Fiona

1655

Anonymous

Anonymous // 01/01/2019

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English

“Love them that's why I keep coming back”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your fantastic review! I'm so pleased to hear that you love our products and keep coming back for more. Your support means the world to us! If there's anything we can do for you in the future, feel free to reach out. Best wishes, Ellie

Posted 1 year ago

“Lovelycolours, patterns and products. Do exactly what they say, keep food/drinks hot/cold for hours”

Helpful Report

Posted 1 year ago

Hi Barbara, Thank you for your wonderful review! It's so great to hear that you're getting on so well with your SHO products :) If you ever have any questions or need assistance, feel free to reach out anytime. Best wishes, Ellie

Posted 1 year ago

“A great water bottle that does exactly what it claims to do. So good I ordered 3 more and they arrived quickly and with the bonus of the buy 2 get one free.”

Helpful Report

Posted 1 year ago

Hi Peter, Thanks so much for your fantastic review! I'm so pleased to hear that you're loving your SHO bottles! It's great to know you took advantage of the buy 2 get 1 deal too! If you have any questions or need assistance, feel free to reach out to us anytime :) Best wishes, Ellie

Posted 1 year ago

“Great customer service, love the product, I have two now! Easy to use, comfortable to drink from and convenient to fill and keep clean. Only tried with cold water, which keeps nice and cold, can't bare luke warm water! Looks good too with great choice of colours. Highly recommend”

Helpful Report

Posted 1 year ago

Hi Sharon, Thank you so much for your glowing review! We really appreciate it! If there is ever anything we can do for you or if you have any questions, just send an email to support@shoreusable.com and we’ll be able to help you out. Have a great day! Ellie Best wishes,

Posted 1 year ago

“Amazing bottle and my son loves it”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for the fantastic review! It is truly appreciated, and if you ever have any questions or concerns, please don't hesitate to reach out to us. You can send us a message on our Facebook page or email us at support@shoreusable.co.uk. We're here to help you! :) Best wishes, Ellie

Posted 1 year ago

“Excellent bottles, strong, no leaks. I bought 2 and use every day with no problem 🙂 fast delivery.”

Helpful Report

Posted 1 year ago

Hi Matthew, Thank you for the fantastic review! It really makes our day to know you're enjoying your SHO products. :) If you have any questions or need assistance in the future, just reach out. Best wishes, Ellie

Posted 1 year ago

“Fantastic bottle for gym.secure right size best bottle I have ever bought”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for the glowing review! Your feedback means so much to us. :) If there’s ever anything we can do to assist you or if you have any questions, please don't hesitate to reach out at support@shoreusable.com. Wishing you a fantastic day! Ellie Best wishes,

Posted 1 year ago

“Love my products, I tell everyone about them.”

Helpful Report

Posted 1 year ago

Hi Ann, Thanks so much for your kind review! It really means a lot :) If there is ever anything we can do for you, please pop us an email over to support@shoreusable.com. I hope you have an amazing day, Ellie

Posted 1 year ago

“Thank you for the fastest delivery I love it ♥️”

Helpful Report

Posted 1 year ago

Hi Phoebe, Thank you very much for your incredibly kind review! Your feedback truly means the world to us :) If there is ever anything we can do to assist you, please don't hesitate to reach out to us by sending an email to support@shoreusable.com. I hope you have a wonderful day, Ellie

Posted 1 year ago

“Really poor customer service. Purchased a bottle in January (one of many) only used afew times a week for cooled boiled water. Send the 'chief happiness' officer photos of an issue with the bottle to be sent away to do a deep clean. I own several bottles/products from sho that get used for more than water and have never had this issue yet it got blamed on build up and cleaning. I completed several deep cleans and the issue remains. Obviously a faulty product but offered no refund, replacement or even discount. Needless to say after many years I will take my money elsewhere now.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for your feedback and review. I've had a look over your emails and unfortunately it does look like your bottle needed a deep clean to remove the hard water build-up in your bottle. I can see that there was an improvement after your first deep clean from the photos you popped across. I'm afraid some stubborn build-ups can take a couple of deeper cleans to be completely removed but you if you follow the cleaning steps we've advised you to complete then your bottle should return to full working condition. Unfortunately, hard water build-up which has occurred with use under our Lifetime Guarantee, as this is not considered a fault with the product. We do genuinely appreciate your support over the years, and I’m sorry that this has impacted your view of us. If there's anything else you’d like to discuss or if you need further cleaning guidance, please don’t hesitate to get in touch. Best wishes, Ellie

Posted 1 year ago

“Lovely bottles for my 2 y old boy. He loves them! Good quality! Carefully packed in the box. Highly recommend! Thank you!”

Helpful Report

Posted 1 year ago

Hi Joanna, Thank you for your wonderful review! I'm so pleased to hear your little one loves his new bottles! If you have any questions or need assistance, just reach out. Thanks again for your recommendation! Best wishes, Ellie

Posted 1 year ago

“Great bottle”

Helpful Report

Posted 1 year ago

Hey Shelley, Thanks so much for the 5 stars! We really appreciate it :) Have a lovely day, Ellie

Posted 1 year ago

“The bottles are brilliant visually appealing with the bright colours which my children love! Seems to be encouraging them to drink more so that’s an added bonus! Very durable so far and nice and easy to clean. Customer service is excellent! Would highly recommend!”

Helpful Report

Posted 1 year ago

Hi Fay, Thanks ever so much for taking the time to leave a review, it really is appreciated :) I'm so happy to hear you're getting on so well with your new bottles! It's always great to hear that they're helping your little ones hit their hydration goals! Our customer service team is always here to help, so if you have any questions or need assistance, just let us know! Wishing you and your family many colourful and hydrating adventures ahead :) Best wishes, Ellie

Posted 1 year ago

“Very pleased and easy use.”

Helpful Report

Posted 1 year ago

Hi Derek, Thanks so much for your lovely review! If there is ever anything we can help with don’t hesitate to contact us on our Facebook page or email us at support@shoreusable.com Best wishes, Ellie

Posted 1 year ago

“Great product that works. But pricy but lovely quality so i think it’s worth it. nice packaging and quick delivery”

Helpful Report

Posted 1 year ago

Hi Laura, Thank you for your fantastic review! We're thrilled to hear that you love your new Food Flask :) They can be an investment to begin with, for sure, but they definitely save you money in the long run with all your delicious home cooked meals. Do keep an eye out too as we do run sporadic offers and discounts throughout the year. If you have any questions or need assistance, feel free to reach out! Best wishes, Ellie

Posted 1 year ago

“So love my new pink 260ml bottle, really handy for cold water, and milk on trips . Very sturdy and so far more importantly appears not to leak !!”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you very much for your incredibly kind review! Your feedback truly means the world to us :) If there is ever anything we can do to assist you, please don't hesitate to reach out to us by sending an email to support@shoreusable.com. I hope you have a wonderful day, Ellie

Posted 1 year ago

“Really love this company! Ordered from them twice and had nothing but good experiences. I really love their products. The second time I ordered from them, there was an issue with the order as they had sent the wrong item by mistake. Customer service was really helpful and sent out the correct item free of charge. :)”

Helpful Report

Posted 1 year ago

Hi Tamzin, Thank you so much for your fantastic review! I’m so glad to hear that you had such a positive experience with our customer service. Mistakes can happen, but we’re always here to make things right for you! If you need any assistance in the future or have more feedback, don’t hesitate to reach out. Wishing you a wonderful day! Best wishes, Ellie

Posted 1 year ago

“Love the deep pink colour and the 500ml water bottle with straw lid. Easy to flip up and down. I’m not a huge fan yet of the matching coffee cup I got. The round bowl like one. Iv had coffee slip down my chin , onto my uniform at times. Just not the most easiest of drinking so I need to either be very careful or save it for home as it does keep my drink warm after heating wjth hot water prior.”

Helpful Report

Posted 1 year ago

Hi Carla, Thank you for taking the time to share your thoughts with us! I’m glad to hear that you're getting on well with your bottle. However, I’m sorry to hear that you're having difficulty with the coffee cup. We understand that the round design can take some getting used to, and spills can be frustrating. Your feedback is invaluable, and I’ll make sure to pass it along to our design team as they continually work on improving our products. If you ever have any other concerns or require assistance, please don’t hesitate to reach out. Best wishes, Ellie

Posted 1 year ago

“Fantastic product only wish I had discovered them sooner !”

Helpful Report

Posted 1 year ago

Hi Kathryn, Thank you for your fantastic review! I'm so pleased to hear that you've found our product and are enjoying it. It's never too late to start discovering great things! If you have any questions or need assistance, feel free to reach out. Wishing you a wonderful day! Best wishes, Ellie

Posted 1 year ago

“I ordered two items and a mystery bundle, when I had some trouble with the delivery the customer service went above and beyond! I received a quick response from the ‘Chief Happiness Officer’ who went out of her way to make sure my order reached me as soon as possible. The coffee cup and sports bottle look lovely and are of great quality. I couldn’t have asked for a better experience 🙂”

Helpful Report

Posted 1 year ago

Hi Hayley, Thank you so much for your glowing review! We really appreciate it! If there is ever anything we can do for you or if you have any questions, just send an email to support@shoreusable.com and we’ll be able to help you out. Have a great day! Best wishes, Ellie

Posted 1 year ago

SHO is rated 4.8 based on 30,295 reviews